Summary
Overview
Work History
Education
Skills
Timeline
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Heatherann Richard

Warren,Ohio

Summary

Diligent desired position with solid background in team-based operations and customer service. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills.

Overview

12
12
years of professional experience

Work History

Janitorial

Leadec
11.2023 - 02.2025
  • Facilitated a clean and comfortable work environment by overseeing janitorial services, scheduling regular deep cleanings, and addressing maintenance requests in a timely manner.
  • Facilitated communication between full-time janitorial staff members about ongoing cleaning needs and priorities.
  • Efficiently operated various types of janitorial equipment such as floor buffers, carpet cleaners while maintaining them in good working order.
  • Promoted a clean and well-maintained facility through coordination of janitorial services and adherence to sanitation protocols.
  • Assisted in training new janitorial associates on company policies, procedures, and safety guidelines.
  • Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
  • Maintained a well-organized janitorial supply closet, allowing for easy access to necessary tools and products for efficient task completion.
  • Upheld a professional appearance while on duty by wearing appropriate attire and maintaining personal cleanliness standards, reflecting positively on the entire janitorial team.

Crew Member

Dunkin' Donuts
09.2021 - 10.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Trained new team members on procedures, customer service, and sales techniques.

Crew Member

SUBWAY®Restaurants
08.2018 - 09.2019

Landscape Construction Foreman

Northeastern Landscaping Inc
08.2013 - 07.2017
  • Reduced project completion times through effective communication and coordination with team members and clients.
  • Implemented effective time management strategies to balance competing priorities and ensure project milestones were met on schedule.
  • Collaborated with designers to create visually appealing landscapes that met the needs of clients, resulting in repeat business and referrals.
  • Evaluated team performance to identify areas for improvement, providing constructive feedback and guidance as needed.
  • Managed multiple simultaneous projects effectively without compromising on quality or client satisfaction.
  • Streamlined project workflows by closely monitoring progress against milestones and adjusting as needed to maintain timelines and budgets.
  • Consistently delivered high-quality results by maintaining a strong attention to detail and commitment to excellence in all aspects of landscape construction.

Education

Highschool Diploma -

Southeastern Highschool
Miami Lakes, FL
2013

Skills

  • Janitorial duties
  • Customer service
  • Multitasking and organization
  • Cash handling
  • Taking orders
  • Cleaning and sanitizing
  • Safe food handling
  • Leadership qualities
  • Drive-thru operations
  • Food preparation
  • Learning agility
  • Store opening and closing
  • Crew leadership

Timeline

Janitorial

Leadec
11.2023 - 02.2025

Crew Member

Dunkin' Donuts
09.2021 - 10.2023

Crew Member

SUBWAY®Restaurants
08.2018 - 09.2019

Landscape Construction Foreman

Northeastern Landscaping Inc
08.2013 - 07.2017

Highschool Diploma -

Southeastern Highschool

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Heatherann Richard