Heather Anne Coe
Vero Beach,FLORIDA
Summary
Dedicated Guest Service Administrator with strong customer service and decision-making skills. Proven ability to enhance productivity through effective front office management and meticulous handling of paperwork and projects. Committed to contributing positively to high-performance teams.
Overview
32
32
years of professional experience
Work History
Spark Driver
Walmart
12.2025 - Current
- Managed online orders efficiently while ensuring timely delivery and customer satisfaction.
- Delivered groceries to customers following designated routes and schedules.
- Communicated with customers to provide updates on deliveries and address concerns.
- Engaged with clients to identify and fulfill their shopping requirements.
- Provided exceptional service to ensure customer satisfaction. with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Assisted in maintaining vehicle cleanliness and organization for efficient operation.
- Cultivated positive relationships with grocery store personnel through consistent professionalism and friendliness.
DoorDash Delivery Driver
DoorDash
05.2023 - Current
- Delivered meals promptly to customers in designated areas, ensuring satisfaction.
- Managed time effectively to ensure timely deliveries during peak hours.
- Navigated routes using GPS technology for optimal delivery paths.
- Communicated with customers to confirm orders and delivery instructions.
- Enhanced customer experience by ensuring on-time deliveries and resolving issues effectively.
- Addressed customer inquiries and issues swiftly during deliveries, fostering positive interactions.
- Maintained vehicle cleanliness and adhered to safety regulations.
- Obtained receipts or signatures for delivered goods and collected payment for services.
Uber Driver
Uber
Vero Beach, FLORIDA
03.2019 - Current
- Navigated various city routes to ensure timely arrivals and departures. efficiently for timely passenger pick-ups drop-offs.
- Maintained vehicle cleanliness and performed routine maintenance to ensure reliability.
- Communicated with passengers to ensure positive ride experiences.
- Coordinated driving hours to ensure compliance with safety regulations. to maintain safety for both passengers and myself. to assure safety for both the traveler and myself
- Adapted driving strategies to changing traffic conditions for improved safety. traffic conditions for safe travel.
- Managed daily driving schedules to increase ride availability for passengers. to maximize ride opportunities.
- Complied with traffic regulations to safely operate vehicles.
- Scheduled driving hours to ensure safety for both traveler and myself
- Inspected the vehicle and personally handled routine upkeep.
Front Desk Sales Associate
Fairfield Inn by Marriott Portsmouth Seacoast
Portsmouth, NH
12.2018 - Current
- Checked guests in and out efficiently to ensure smooth arrival and departure experiences.
- Prepared for guest arrivals by organizing key packets and addressing guest requests.
- Tended to guest requests
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Achieved consistent high scores on guest surveys, contributing to overall hotel rating improvements.
- Made Reservations
- Ordered Inventory for Breakfast and Market
- Send and receive emails to appropriate guests and management with daily projects and concerns.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Oversaw that the weekly deposits were correct and properly managed
- Monitored stock market trends to inform investment decisions.
- Planned and executed a company newsletter detailing hotel amenities and local activities to enhance guest engagement.
Lyft Driver
Lyft
09.2018 - Current
- Provided safe and reliable transportation to passengers in various locations.
- Delivered exceptional customer service through friendly interactions and attentive assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ensured passenger comfort by maintaining pleasant temperatures and clean vehicle interiors.
- Coordinated transportation schedules to optimize customer pickups.
- Followed regular schedule of pickups for individual customers and groups.
- Coordinated pickups for customers and groups at designated locations.
- Inspected vehicle and personally handled routine upkeep.
Traveling Minister/Pastor
Hearts Ablaze Ministries
Carver, MA
02.2012 - Current
- I am a full-time minister and revivalist, traveling worldwide to preach the Gospel and to help other people find their God-given purpose in life and fulfill the destiny upon their lives. My passion is writing and recording gospel music.
- Demonstrated skills in organization, leadership, media production, administration, preaching, and teaching.
- Website Developer and Digital Marketing
- Created visual content for promotional materials
- Designed artistic signage for special corporate events.
-
Front Office Manager
Springhill Suites By Marriott
Bristol, FLORIDA
09.2022 - 10.2024
- Managed daily front office operations and ensured smooth guest check-in processes.
- Managed daily operations of the front office, which included greeting guests and answering phone calls and emails.
- Supervised front desk staff and provided training on customer service standards.
- Resolved guest inquiries and issues, enhancing overall satisfaction and fostering positive guest experiences.
- Implemented front office procedures, streamlining workflow to improve operational efficiency.
- Coordinated reservations and maintained accurate room inventory systems.
- Developed staff schedules to optimize coverage during peak times.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
Front Desk Supervisor
Fairfield By Marriott
Bristol, FLORIDA
04.2021 - 10.2022
- Managed daily front desk operations and ensured smooth guest check-in processes.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Oversaw guest check-in and check-out procedures, reservations, and payments to ensure smooth operations.
- Trained and mentored new front desk staff on procedures and customer service standards.
- Monitored the front desk staff to ensure proper customer service is provided.
- Coordinated room assignments and handled guest requests efficiently and professionally.
- Facilitated room assignments by accommodating guest preferences and special requests to enhance guest experience.
- Resolved guest complaints swiftly, maintaining high levels of customer satisfaction.
- Maintained accurate records of guest information and transactions in a hotel management system.
Front Office Supervisor
Fairfield Inn by Marriott Portsmouth Seacoast
Portsmouth, NH
05.2019 - 08.2020
- Handled customer complaints and resolved issues, ensuring complete satisfaction.
- Managed customer complaints and rectified issues to ensure satisfaction.
- Welcome patrons to the front desk and engage in friendly conversations while conducting the check-in process.
- Coordinated with housekeeping and maintenance staff to resolve facility issues.
- Monitor safety, health and sanitation processes throughout all areas and enforce rules to promote security and safety.
- Set and optimize employee schedules to secure proper coverage for all shifts.
- Confirm transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Arrange special accommodations for guests to maintain optimal satisfaction
- Informed patrons about property amenities, including dining areas, pool, spa, and fitness center. Personally address and welcome many guests to business per day, improving overall customer service and engagement.
- Tracked and managed reservations to ensure accurate scheduling of incoming parties and events. to track incoming parties and special events.
- Manage team of 5 Front Desk Associates , promoting positive work environment through effective communication, active engagement and hands-on assistance.
- Input customer data using Fosse Software and made immediate updates to reflect room changes.
- Recently promoted from Front desk associate to Front Office Supervisor.
- Collaborated with the General Manager to ensure efficient front desk operations.
- Responsibilities include hiring and terminating associates to maintain optimal staffing levels.
- Ordered supplies to maintain operational efficiency at the front desk.
- Responded to guest surveys and requests to gather feedback and improve services.
- Conducted training sessions for new employees to enhance their skills.
- Processed deposits to ensure accurate financial records.
- Managed emails to facilitate communication with guests and staff.
- As well as all other front desk responsibilities noted in previous job description
Breakfast Attendant
Fairfield Inn by Marriott Portsmouth Seacoast
Portsmouth, NH
03.2018 - 12.2018
- Prepared and maintained buffet items for hotel guests, ensuring quality and variety at coffee bar
- Interacted with hotel guests to assess their satisfaction levels.
- Responded promptly to personal needs and requests of guests.
- Regularly replenished items to ensure freshness for guests
- Maintained cleanliness and organization in kitchen and dining area
- Placed food supply orders for hotel twice weekly to maintain adequate inventory.
- Performed deep cleaning of kitchen and dining area, including tables and floors
Sales and Merchandise Associate
T J Maxx
Somersworth, NH
09.2013 - 05.2015
- Guided customers in selecting products tailored to their specific needs, enhancing overall shopping experience.
- Created and maintained visually appealing displays throughout store, attracting customer attention and driving sales.
- Answered customers’ questions and addressed problems and complaints in person and via phone.
- Operated a cash register to process cash, check and credit card transactions.
- Resolved customer inquiries and complaints in person and via phone, ensuring satisfaction and fostering loyalty.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Achieved recognition for consistently generating high sales and facilitating store credit card applications.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Pharmacy Technician
Walmart Pharmacy
Somersworth, NH
01.2010 - 10.2012
- Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
- Counted, poured, measured, and weighed tablets and medications in a pharmacy setting.
- Combined various medications while following safety protocols in a pharmacy environment.
- Retrieved prescription orders efficiently from the pharmacy system to ensure timely processing.
- Created accurate prescription labels to ensure safe medication dispensing.
- Maintained patient profiles by regularly updating medication records and personal information in the system.
- Handled incoming phone calls to assist patients with prescription inquiries.
- Delivered friendly customer service at prescription drop-off and pick-up counters, enhancing patient experience.
- Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.
Front Desk Member Services Associate
Planet Fitness
Dover, NH
01.2004 - 06.2010
- Touring potential members and closing the sale
- Conducted tours for potential members, resulting in successful sales closures
- Operated cash register efficiently during peak hours
- Maintained organized inventory of supplies
- Updated existing member profiles
- Monitored daily EFT transactions and reported discrepancies to corporate office
- Addressed member inquiries and resolved concerns promptly
- Executed opening and closing procedures for the club
- Checked and verified paperwork from previous day for accuracy and completeness.
- Maintained confidentiality and security of member information in compliance with policies.
Member Services Corporate
Planet Fitness Corporate Office
Dover, NH
01.2005 - 06.2007
- Answered all feedback from the Planet Fitness website for over 200 clubs daily.
- Facilitated member transfers between clubs, ensuring accurate and timely processing.
- Coordinated supply orders and distribution for corporate office and clubs, maintaining inventory levels.
- Transported all outgoing mail to the local post office for timely delivery.
- Prepared and shipped necessary supplies and paperwork to clubs nationwide via FedEx.
- Inventoried all supplies, including pricing and source
- Managed purchase orders for each item purchased.
- Reported all purchases to the CFO of the company.
- Executed various errands and shopping tasks for company owners to support daily operations.
- Developed and assembled starter packs for new franchisee owners, providing essential resources to launch their clubs.
- Created and sourced all necessary items for various projects.
Manager
Shekinah MInistries
Bristol, NH
01.1998 - 11.2000
- Lived on-site and cared for 12 elderly residents 24/7
- Recruited and hired qualified staff and assistants to enhance facility operations.
- Planned, cooked, and served meals and snacks daily for all residents, accommodating special dietary requirements such as low salt and diabetic needs.
- Administered medications accurately and punctually to residents.
- Assisted the resident with daily needs, such as dressing, changing, cleaning, laundry, feeding or mobility
- Maintained ongoing communication with doctors, family, and friends to ensure residents received comprehensive support. and communication between doctors , family, and friends of the relatives to give them the utmost care and attention needed
- Transported residents safely to medical appointments and other necessary locations for their well-being.
- Interviewed all potential clients for eligibility to meet the home's requirements
- Conducted intake of personal property and possessions from new clients upon arrival.
- Communicated regularly with the State of NH to ensure the home remained properly licensed and compliant.
- Recorded updates and changes in resident care plans to ensure accurate documentation, changes, incident reports or nursing notes
- Managed all financial transactions and ensured timely payment of bills from the business account.
- Recorded all income and expenditures to maintain accurate financial records for the business.
- Cared for and ensured the well-being of 12 elderly residents on a full-time basis.
Personal Assistant/Activities Coordinator
Shekinah House
Brisol, NH
01.1995 - 08.1997
- Organized and facilitated games and activities for residents throughout the week, promoting engagement and social interaction.
- Executed housekeeping duties by cleaning and organizing spaces to ensure a tidy environment. throughout facility weekly to maintain cleanliness and hygiene standards.
- Executed cleaning tasks to maintain facility order and hygiene. throughout the facility weekly to maintain cleanliness and hygiene standards.
Education
High School Diploma -
Newfound High School
USA, NH, BristolSkills
- Route optimization
- Logistics management
- Schedule management
- Customer Service
- Guest Services
- Customer Billing
- Excellent multitasker
- Organized
- Reliable and punctual
- Results-oriented
- Energetic self-starter
- Detail-oriented
- Approachable
- Teamwork
- Collaborative teamwork
- Customer- and service-oriented
Previous Achievements and Experience
My son in 3rd grade had a severe learning disability. After trying several options in public school plus medication that made him sick, I decided that I had no option but to take him out of public school to homeschool him. Through the State of NH, i followed the regiman required to home school my child. He was severely behind when I took him out of school. Quickly he began to thrive with the one on one teaching. With no previous teaching experience, I found that putting myself in that role as his teacher, I learned how to become sensitive to his needs and focus on his personal needs that were being overlooked and ignored in public school. He began to thrive and catch up and then took him off his medication. When it was time for high school, we enrolled him in Stratford Career Institute, where he graduated with honors and early at age 16. I consider this to be a great accomplishment and story. I have a passion to see children thrive and when you pay attention to personal needs, the children respond positively. With no professional accreditation or schooling, i consider this to be a one of my greatest achievements.
References
My son in 3rd grade had a severe learning disability. After trying several options in public school plus medication that made him sick, I decided that I had no option but to take him out of public school to homeschool him. Through the State of NH, i followed the regiman required to home school my child. He was severely behind when I took him out of school. Quickly he began to thrive with the one on one teaching. With no previous teaching experience, I found that putting myself in that role as his teacher, I learned how to become sensitive to his needs and focus on his personal needs that were being overlooked and ignored in public school. He began to thrive and catch up and then took him off his medication. When it was time for high school, we enrolled him in Stratford Career Institute, where he graduated with honors and early at age 16. I consider this to be a great accomplishment and story. I have a passion to see children thrive and when you pay attention to personal needs, the children respond positively. With no professional accreditation or schooling, i consider this to be a one of my greatest achievements.
Timeline
Spark Driver
Walmart
12.2025 - Current
DoorDash Delivery Driver
DoorDash
05.2023 - Current
Front Office Manager
Springhill Suites By Marriott
09.2022 - 10.2024
Front Desk Supervisor
Fairfield By Marriott
04.2021 - 10.2022
Front Office Supervisor
Fairfield Inn by Marriott Portsmouth Seacoast
05.2019 - 08.2020
Uber Driver
Uber
03.2019 - Current
Front Desk Sales Associate
Fairfield Inn by Marriott Portsmouth Seacoast
12.2018 - Current
Lyft Driver
Lyft
09.2018 - Current
Breakfast Attendant
Fairfield Inn by Marriott Portsmouth Seacoast
03.2018 - 12.2018
Sales and Merchandise Associate
T J Maxx
09.2013 - 05.2015
Traveling Minister/Pastor
Hearts Ablaze Ministries
02.2012 - Current
Pharmacy Technician
Walmart Pharmacy
01.2010 - 10.2012
Member Services Corporate
Planet Fitness Corporate Office
01.2005 - 06.2007
Front Desk Member Services Associate
Planet Fitness
01.2004 - 06.2010
Manager
Shekinah MInistries
01.1998 - 11.2000
Personal Assistant/Activities Coordinator
Shekinah House
01.1995 - 08.1997
High School Diploma -
Newfound High School