Summary
Overview
Work History
Education
Skills
Timeline
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Heather Birmingham

Pahrump,NV

Summary

Dedicated Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.



Overview

16
16
years of professional experience

Work History

Owner/Operator

Pahrump Mobile Mechanic
04.2017 - 09.2023
  • Managed over 30 customer calls per day.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Monitored market conditions to set accurate pricing and take advantage of emerging trends.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Owner/Operator

Heather's Housekeeping
08.2009 - 04.2017
  • Managed day-to-day business operations, including up to 20 customer calls per day.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established foundational processes for business operations.
  • Trained and developed team members to build human capital.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Took ownership of customer issues and followed problems through to resolution.
  • Created and reviewed invoices to confirm accuracy.

Unit Supply Sergeant/Unit Armorer

U.S. Army Quartermaster Corps
06.2007 - 08.2009
  • Completed regular inventory counts of equipment on book for unit.
  • Maintained records of supply transactions for accuracy and tracking.
  • Oversaw supply requests, accountability, and receipts.
  • Prepared unit and organizational supply documentation.
  • Prepared detailed reports on unit inventory and expenditures to inform senior personnel.
  • Maintained automated system for tracking group supplies and equipment.
  • Used comprehensive inventory management system to reduce overages and shortages.
  • Entered and completed entries of commodity movements data in system and monitored commodity contract application, review and follow up.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Monitored inventory to maintain sufficient supply levels to meet unit needs.
  • Managed physical security of weapons, munitions and keys, coordinating organization and inventory tracking to maintain consistency.
  • Accounted for weapons, munitions and associated equipment, creating inventories and replenishing.
  • Managed $6M worth of weapons, gear and equipment with zero losses.
  • Conducted firing range operations and charted courses of fire, protecting service members where possible.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.

Education

High School Diploma -

Desert Rose Adult High School
Las Vegas, NV
06.2004

Skills

  • Quality Management Systems
  • Contract Negotiation Expertise
  • Staff Training
  • Coaching and Mentoring
  • Business Administration
  • Customer Relations
  • Client Service
  • Budget Development
  • Verbal and Written Communication
  • Profit and Loss Analysis
  • Articulate Communication
  • Project Management

Timeline

Owner/Operator

Pahrump Mobile Mechanic
04.2017 - 09.2023

Owner/Operator

Heather's Housekeeping
08.2009 - 04.2017

Unit Supply Sergeant/Unit Armorer

U.S. Army Quartermaster Corps
06.2007 - 08.2009

High School Diploma -

Desert Rose Adult High School

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Heather Birmingham