Heather Riddle
New Bern,United States
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
25
25
years of professional experience
2
2
Certifications
Work History
Substitute Teacher K-12
ESS
New Bern, USA
08.2025 - Current
- Provide meaningful instruction to students in assigned classrooms while regular teacher is absent
- Review and implement regular teacher's routines, procedures, lesson plans, and curriculum objectives
- Establish and maintain a safe and orderly classroom environment
- Report any student injuries, illness, and serious discipline problems to school administration
- Perform other duties as directed by school administration
Volunteer
Veterans Affairs
San Diego, USA
08.2010 - Current
- Provide Disabled Veteran Participants with the opportunity to learn how to sail in a safe environment with support for their disabilities with the goal of introducing them to a new area of interest.
- Effectively perform all assigned tasks as well as take the initiative to jump in where needed.
- Communicate well with others and motivate the Participants as well as coworkers.
- Able to identify problems and devise solutions. She is trustworthy and a hard worker.
- Take initiative and situation awareness. The Venue has had changes in location, instructors, and schedules and must adapt to all situations.
Customer Service Team Lead
Panera Bread
New Bern, USA
01.2015 - 11.2024
- Customer Service, food preparations, train new employees on all stations, accountability, organization, money handling...
- Led team in delivering exceptional customer service experiences.
- Ensured compliance with health and safety regulations.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
Shipping Clerk
White River Marine Group
New Bern, USA
12.2022 - 08.2024
- Processes shipments to be invoiced.
- Inspected packages for damage and reported discrepancies promptly.
- Maintained accurate shipping records and updated tracking systems regularly.
- Utilized warehouse management software for tracking shipments and inventory levels.
- Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
Administrative Assistant
LegacyPCS, LLC
New Bern, USA
11.2020 - 08.2021
- Managed scheduling and calendar for senior management team.
- Maintained organized filing system for documents and records.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Administrative Assistant
Easter Seals
New Bern, USA
01.2020 - 03.2020
- Provided administrative support to the employment program supervisor.
- Answered phone calls, sort mail, run postage, greet visitors.
- Provided customer service, attention to detail through visual acuity to develop written correspondence and determine accuracy, neatness and thoroughness of work assigned.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Substitute Teacher K-12
Craven Board of Education
New Bern, USA
08.2015 - 06.2016
- Responsible for many children. Held accountable for their actions. Monitored children and classes. Taught curriculum to notes specified. Proper disciplinary actions. Leadership skills, mentor, reliable, patient, communicative skills, attention to detail, organized, detail orientated, administrative and clerical work, develop a patient relationship with children of special needs.....
- Accomplished new job setting. Impacted children to feel comfortable enough to ask me anything.
PART TIME PACKAGE CENTER SUPERVISOR/ UPS (UNITED PARCEL SERVICE)
inSYNC STAFFING
Havelock, USA
06.2014 - 09.2014
- Primary duties included answering phones, sorting mail, distributing, controlling, and/or decontrolling call tags, one-time pickups, and driver follow-up.
- Distributed center messages to drivers, auditing and updating time cards, and preparing address corrections.
- Upload and/or download of the DIAD, coordinating DIAD equipment control, and other general center responsibilities.
- Coordinated workflow among teams to optimize package sorting and staging areas.
Work Study Student
Veterans Affairs Regional Office
San Diego, USA
06.2010 - 12.2010
- Updated the Covers Database to maintain accountability of all locked and temporary files belonging to a military veteran.
- Obtained a clearance to access the Covers Database to handle veterans social security numbers.
- Trained new work studies.
- Performed clerical work and answered multi-phones lines.
- Distributed important documents to different work stations and mail collection.
- Ensured the conference room was in order, organized, and secured.
Server/Cashier
Hooters of Baltimore
Baltimore, USA
08.2008 - 12.2008
- Met and greeted customers keeping up the customer satisfactory and positive attitude.
- Dealt a lot with money, food, beverages, and different types of customers.
- Performed customer service, team work, organization, and cleanliness.
Basic Hygiene Equipment Operator
United States Marine Corps.
Washington, USA
09.2002 - 04.2008
- Deployed to Iraq in support of Operation Iraqi Freedom (O.I.F.-III, Feb 2005 - Sept. 2005).
- Basic plumbing (pvc pipes, pumps, showers, laundry, etc.) and participated in field operations.
- Trained on all encompassing capabilities of an M16A2 Service Rifle, to include proper rifle handling techniques, weapons conditions, characteristics and weapons carry.
- Obtained other capabilities in the realm of CPR, Combat Water Survival, self defense, discipline and teamwork.
Food Service Specialist
The Red Apple
Ocean City, USA
04.2001 - 09.2002
- Served food and managed money.
- Learned the concept of customer service and working with foreign students.
- Learned the importance of seniority, a boss, and group communication.
- Trained new employees the operation of a cash register and store policies.
Education
Teaching -
Craven Community College
New Bern, NC03-2026
Arts -
Craven Community College
New Bern, NC05-2023
Human Resource Management - Business
University of Mount Olive
New Bern, NC05-2021
General Studies -
Craven Community College
New Bern, NC12-2018
Skills
- Motivating students
- Leadership
- Military Experience
- Human Resources
- Management
- Organizational skills
- Communication skills
- Experience working with students
- Time Management
- Attention to detail
- Conflict resolution
- Safety compliance
- Classroom management
- Effective communication
- Problem solving
- Adaptability
- Leadership skills
- Verbal and written communication
- Cooperative learning experience
- Behavior management
- Special needs students
- Effective listening
Certification
Catholic Charities -"Essentials for Disaster Case Management"- 10/29/2020
FEMA - IS-00700.b An Introduction to the National Incident Management System - 10/ 02/ 2020
FEMA - IS-00700.b An Introduction to the National Incident Management System - 10/ 02/ 2020
Awards and Volunteer
- Promoted to Private First Class out of bootcamp
- Promoted meritoriously to Lance Corporal
- Promoted to Corporal
- Received a Certificate of Commendation for deployment in Australia 2003
- Participated in the Special Olympics while attached to 8th E.S.B.
- Fed the homeless through an organization called So Others May Eat(S.O.M.E.) while attached to 8th & I(January 2008)
- Participated/ worked Friday night and Sunset parades to include funeral detail(s) at Marine Barracks 8th & I.(2007-2008)
- Volunteer for the Veterans Summer Sports Clinic for disabled Veterans.(09/01/10, 09/01/12, 09/01/13, 09/01/14, 09/01/15, 09/01/17, 09/01/18, 09/01/19, 09/01/23.)
Groups
- Veterans of Foreign Wars, 04/01/22 - Present, Marine Veteran (Iraq War 2005).
- American Red Cross, 05/01/21 - Present, Blood Ambassador.
- Team Rubicon, 09/01/18 - Present, I am volunteer with Team Rubicon. They provide aid and hands on help before, during, and after natural disasters.
- Veterans Summer Sports Clinic, 09/01/10 - Present. I am a Sailing volunteer who helps disabled Veterans.
- Craven County Disaster Relief Aid, 08/01/20 - 05/01/21. Case Manager internship/ volunteer work.
- Girl Scouts of America, 02/01/15 - 06/01/18. I was a volunteer for my daughters Girl Scout Troop.
Military Service
United States Marine Corps, E-4/ LCPL, 09/27/02 - 04/11/08. Water Supply Support Technician, formally known as Basic Water Supply Support Technician. Learned waste water treatment, Purified water and supplied fresh water and maintenance to not only my unit, but others when on field ops and deployments.
Timeline
Substitute Teacher K-12
ESS
08.2025 - Current
Shipping Clerk
White River Marine Group
12.2022 - 08.2024
Administrative Assistant
LegacyPCS, LLC
11.2020 - 08.2021
Administrative Assistant
Easter Seals
01.2020 - 03.2020
Substitute Teacher K-12
Craven Board of Education
08.2015 - 06.2016
Customer Service Team Lead
Panera Bread
01.2015 - 11.2024
PART TIME PACKAGE CENTER SUPERVISOR/ UPS (UNITED PARCEL SERVICE)
inSYNC STAFFING
06.2014 - 09.2014
Volunteer
Veterans Affairs
08.2010 - Current
Work Study Student
Veterans Affairs Regional Office
06.2010 - 12.2010
Server/Cashier
Hooters of Baltimore
08.2008 - 12.2008
Basic Hygiene Equipment Operator
United States Marine Corps.
09.2002 - 04.2008
Food Service Specialist
The Red Apple
04.2001 - 09.2002
Teaching -
Craven Community College
Arts -
Craven Community College
Human Resource Management - Business
University of Mount Olive
General Studies -
Craven Community College