Heather Carnegie
Kissimmee
Summary
Reliable and upbeat Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
30
30
years of professional experience
Work History
Pro Account Sales Associate
Home Depot
01.1998 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Experienced in other in-store specialty departments.
Teller
Columbia Savings
08.1995 - 01.1998
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Maintained friendly and professional customer interactions.
- Processed applications for new accounts.
- Established rapport with new clients to increase satisfaction and loyalty.
- Handled various accounting transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Education
High School Diploma -
Eastside High School
Paterson, NJ06-1991
Skills
- Upselling
- Excellent people skills
- Multi-tasking strength
- Complex Problem-solving
- Time management
- POS system operation
- Positive and professional
Awards
Home Depot
- Pro-Champion Award
- 25 years of Service and Dedication Award
Timeline
Pro Account Sales Associate
Home Depot
01.1998 - Current
Teller
Columbia Savings
08.1995 - 01.1998
High School Diploma -
Eastside High School
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