Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Heather Young

East Wenatchee,WA
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Heather Young

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
years of professional experience

Work History

Roadie

Delivery Driver
01.2019 - Current

Job overview

  • Kept detailed records of deliveries
  • Delivered packages to customer doorsteps and business offices.
  • Worked with road knowledge, GPS systems and maps to navigate planned route and make adjustments.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Answered common customer questions, and completed paperwork at delivery and pickup locations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Inspected load security and checked for damages.
  • Verified accuracy of all deliveries against order forms.
  • Loaded vehicle and properly secured items to prevent damage for deliveries.
  • Expedited deliveries to meet customer deadlines and requirements.

Macys Department Store

Retail Store Associate
10.2015 - 03.2018

Job overview

  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided professional telephone customer service pertaining to orders, promotions, store operations and products.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
  • Increased sales and customer satisfaction through personalized servicing.

7eleven

Store Associate
11.2015 - 05.2017

Job overview

  • Listened to customer needs and desires to identify and recommend products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Increased sales and customer satisfaction through personalized servicing.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Monitored customers for signs of security concerns and escalated issues to management.

Bethel School District 403

School Bus Driver
11.2001 - 06.2012

Job overview


  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Demonstrated strict adherence to safety regulations and traffic laws.
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Enforced student behavior policies and responded to student emergencies.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Inspected emergency equipment and verified safe working order for student and driver use.

Education

Bryman College
Federal Way, WA

Diploma In Dental Assisting from Dental Assisting

Skills

  • Customer Service
  • Knowledge of State Roads and Highways
  • Attention to Detail
  • Verbal and Written Communication
  • Responsible
  • Excellent Sense of Direction
  • Vehicle Cleaning and Maintenance
  • Strong Working Relationships
  • Dependable and honest
  • Efficiency and Time Management
  • Contactless Deliveries
  • Traffic Laws and Regulations
  • Safety
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Delivery Driver

Roadie
01.2019 - Current

Store Associate

7eleven
11.2015 - 05.2017

Retail Store Associate

Macys Department Store
10.2015 - 03.2018

School Bus Driver

Bethel School District 403
11.2001 - 06.2012

Bryman College

Diploma In Dental Assisting from Dental Assisting

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