Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
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Heather D. Davis

Heather D. Davis

Summary

Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.

Overview

26
26
years of professional experience
4
4
Certification

Work History

Manager - Training and Development

Florida Health Care Plans
02.2020 - Current
  • Oversee all projects and timelines including previous duties.
  • Developed and implemented comprehensive training programs to increase employee productivity and morale.

Training and Development Specialist

Florida Health Care Plans
06.2018 - 02.2020
  • Clinical Training, Manager Training, Medical Coding Training, Design and Create Training
  • Manuals for the Company, create SOP's, Consult Managers and Providers, Guidewell
  • Administrator, Sans Total Training, MAPLES Training, Design and Create New Employee orientation.
  • Create and Grade new and established employee test for annual training, developed train leadership skills
  • Systems: Captivate, Zoom, Adobe Connect, ADP, Netlearning, Sans Total, Snagit, Articulate,worked on all phases of beta testing
  • Created FHCP MA Academy partnered with the NHA with a 100% certification pass rate
    Received 2023 Innovation award for MA academy from Guidewell

Office Manager

Halifax Health Primary Care Formally Atlantic Family Medicine, P.A
12.2002 - 06.2018
  • Finances- This includes office cash flow, inventory, equipment, organizing and implementing payroll and budgets
  • CPT, HCPS and ICD-10 Coding and claims processing
  • Human resources- develop employee manuals, implementing benefits, recruiting/hiring employees, maintaining files, and even counseling/dismissing current employees
  • Risk management- Ensuring the practice meets current medical laws, regulations and ethics
  • Manage pertinent records and monitor malpractice issues
  • Assists in the development of a short- and long-term strategic plan for the practice
  • Work with physicians and staff to implement clinic goals and objectives in support of strategic plan
  • Secure the services and products of outside sources such as accounting, business insurance,equipment, office furnishings, legal and other advisory or support services
  • Standardize and initiates change where necessary; constantly reviews procedures to strive for more efficient ways to conduct business and improve patient relations
  • Evaluate in selection, installation and maintenance of all practice computer software and hardware
  • EMR and medical billing software implementation
  • Ensures that regular meetings are held with physicians to discuss status of practice operations,new programs/services and to review financial data
  • Prepares and submits financial reports and information on other administrative activities to physicians on a regular basis
  • Schedules and conducts regular staff meetings to inform the staff of changes in the practice's policies, to update and educate staff and to resolve and/or prevent problems
  • Patient satisfaction
  • Finds ways to increase patient satisfaction.

Adjunct Medical Assistant Instructor

Keiser University
05.2017 - 01.2018

Adjunct Medical Assistant Instructor

Keiser University
01.2010 - 01.2011

Owner/ Practice Management Consultant

HIPAA, Hart To Hart Consulting, LLC
01.2009 - 01.2010

Certified Medical Assistant/ Assistant Office Manger

Gohar S. Khan
01.1998 - 01.2002
  • Answer multi- phone lines, take detailed message for Doctor
  • Patient check-in, insurance verification
  • Patient check-out, collect patient balances
  • CPT, HCPS and ICD-9 posting
  • Daily balancing
  • Referrals, Appeals
  • Take vitals, detailed nurses notes
  • Perform ear irrigation, eye exams, EKG's, Urinalysis, clia waived test
  • Assist in minor surgical procedures
  • Wound care, lab specimen preparation
  • Injections/vaccinations- Adult and pediatric
  • OSHA compliance
  • MSDS

Education

BLS - management and project management

UMPI
07.2025

Associate of Science - Medical Assisting

Keiser College
Daytona Beach, FL

Skills

  • Staff Management
  • Staff Training
  • Conflict Management
  • Training and Development
  • Verbal and Written Communication
  • Project Management
  • New Employee Orientation
  • Course Development
  • Classroom Instruction
  • Product Development
  • Staff Presentations
  • Public Speaking
  • Communications Strategies
  • Educational Materials
  • Preparing Course Materials
  • Remote Instruction
  • Leadership Training
  • Employee Performance Reviews
  • Learning Outcomes Tracking
  • Evaluate Instructors

Accomplishments

    Developed and implemented an award winning Medical Assisting Academy within Florida Health Care Plans, with a 100% certification pass rate in 2022.

Certification

  • CPC - Certified Professional Coder
  • NAHP - National Registered Certified Medical Assistant
  • AHA- BLS Certified Instructor
  • IV Certified- Train for Success

Affiliations

American Academy of Professional Coders

American Heart Association

National Association for Health Professionals

National Healthcareer Association

Timeline

Manager - Training and Development

Florida Health Care Plans
02.2020 - Current

Training and Development Specialist

Florida Health Care Plans
06.2018 - 02.2020

Adjunct Medical Assistant Instructor

Keiser University
05.2017 - 01.2018

Adjunct Medical Assistant Instructor

Keiser University
01.2010 - 01.2011

Owner/ Practice Management Consultant

HIPAA, Hart To Hart Consulting, LLC
01.2009 - 01.2010

Office Manager

Halifax Health Primary Care Formally Atlantic Family Medicine, P.A
12.2002 - 06.2018

Certified Medical Assistant/ Assistant Office Manger

Gohar S. Khan
01.1998 - 01.2002

BLS - management and project management

UMPI

Associate of Science - Medical Assisting

Keiser College

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