Heather D. Hawkins
Nacogdoches,TX
Summary
Results-driven with over 15 years of experience of innovative marketing, strong customer service, organized, self-starter and vibrant work ethic. Proven ability to provide transformational leadership, thinking outside the box, driven performance, and quality initiatives. Visionary leader known for ability to develop key coalitions and build relationships with a shared sense of purpose. Enjoys working with and helping people and businesses. LEADERSHIP: Always one to step up to help and get the job done to make an event or project a success. Committed to my career, God and family.
Overview
23
23
years of professional experience
Work History
Coordinator
Stephen F. Austin State University
01.2023
- For all travel, meetings and events for Dean to attend
- Handles all special projects for the Dean’s office
- Plans and coordinates all meetings and events for Dean and the College of Education
- Handles Promotion & Tenure for entire College of Education Faculty annually
- Answers all questions (or find answers) from all administrative assistants and others of four units within College of Education
- Work primarily with unit chairs, provost’s office, faculty and staff of College of Education
- Lecturer for SFA 1101 class
- Teach class of 23 freshmen students about how to succeed at college life
- Study habits, time management, becoming active on campus, mental health and much more.
Assistant
James I Perkins College of Education, Stephen F. Austin State University
11.2019 - Current
Associate Director of Alumni Relations
Stephen F. Austin State University
07.2014 - 11.2019
- Oversaw marketing plan for all alumni events (100+ events/year)
- Manager for two full-time staff members and five student workers
- Work and set annual $1.2M budget with Executive Director
- Work with Marketing Department on Sawdust Magazine
- In charge of alumni office portion of summer orientation fundraising with formal presentation
- Helped raise over $15K for students at all summer freshmen and transfer orientations
- Oversaw Class Ring Program – marketing, sales – Helped increase ring sales over 24% since 2014
- Organized annual SFA Alumni Awards nominations and selection process
- Oversaw Mr
- Miss SFA nominations, selection committee, interviews and reception before being taken over by a different department.
Commercial Lines Account Manager
Bancorp South Insurance/Joe Max Green
05.2003 - 07.2014
- Handled commercial lines of insurance for over 200 accounts included policy quote renewals and changes throughout the year
- Customers direct contact for insurance companies
- Work directly with over 30 insurance companies, adjusters, underwriters for quotes, claims, and much more
- Issued bonds for large commercial accounts.
Account Representative
Point A Media
11.2002 - 05.2003
- Sold advertising for all media to local businesses
- Created advertising in print, television, radio and web for clients
- Managed all customer accounts.
Cashier/Wire Operator
A.G. Edwards & Sons, Inc
07.2001 - 11.2002
- Handled daily deposits and check disbursements within office
- Worked extensively with clients answering questions and helping brokers
- Continuously maintained contact with company headquarters.
Customer Service Representative
Sunbelt Graphics
08.2000 - 07.2001
- Worked with customers to design and construct business
- Processed all orders following through to print.
Education
Bachelors of Arts - Communication with emphasis, Journalism/Advertising Graphic Design
Stephen F. Austin State University
Nacogdoches, TexasMaster of Science - Human Sciences with emphasis, Human Development and Family Studies
Stephen F. Austin State University
Nacogdoches, TexasSkills
- COMPUTER SKILLS:
- Microsoft Office - Excel, Word, Outlook; Constant Contact, Mailchimp SFA - Raisers Edge, Self-Service Banner, handshake (alumna side), TimeClock, Webfocus, PeopleAdmin for HR hiring, EPAFs, work orders, Ad Astra, Concur for both P-cards and travel and Nuventive
Timeline
Coordinator
Stephen F. Austin State University
01.2023
Assistant
James I Perkins College of Education, Stephen F. Austin State University
11.2019 - Current
Associate Director of Alumni Relations
Stephen F. Austin State University
07.2014 - 11.2019
Commercial Lines Account Manager
Bancorp South Insurance/Joe Max Green
05.2003 - 07.2014
Account Representative
Point A Media
11.2002 - 05.2003
Cashier/Wire Operator
A.G. Edwards & Sons, Inc
07.2001 - 11.2002
Customer Service Representative
Sunbelt Graphics
08.2000 - 07.2001
Bachelors of Arts - Communication with emphasis, Journalism/Advertising Graphic Design
Stephen F. Austin State University
Master of Science - Human Sciences with emphasis, Human Development and Family Studies
Stephen F. Austin State University
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