HEATHER D. WOOD
Marketing & Communications
Hurst,TX
Summary
Results-driven, educator, bringing progressive background in many diverse environments. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches.
Overview
20
20
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
Work History
Associate, Brokerage Service Representative
Charles Schwab & Company
Westlake, TX
08.2022 - Current
- Worked varied hours to meet seasonal and business needs.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Configured desktop computers, peripherals and accounts and assigned suitable security levels.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Managed customer relations through communication and helpful interactions.
Customer Service Representative
Crate and Barrel
Chicago, IL
01.2021 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- On average, managed over 50 customer calls/chats/emails per day.
Teacher
Fort Worth Independent School District
Fort Worth, TX
01.2020 - 01.2022
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
Teacher (Lead Teacher)
Grapevine-Colleyville Independent School District
Grapevine, TX
01.2017 - 01.2020
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Used Skyward/Eduphoria/Focus to document behavioral, emotional, academic and social growth of over 23 students.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Maintained energy and enthusiasm in fast-paced environment.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Instructional Assistant
Grapevine-Colleyville I.S.D
Colleyville, TX
12.2015 - 07.2017
- Assessed student assignments to check quality and completeness before submission for grading.
- Prepared learning materials, helping teachers prepare for daily instruction.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
Substitute Teacher
Grapevine-Colleyville Independent School District
Grapevine, TX
01.2015 - 12.2015
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Integrated existing and new technology into classroom to help provide creative and fun learning environment.
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
Teacher Assistant
Pam’s Home Day Care
Crumpler, NC
01.2004 - 01.2014
- Monitored and reported student progress and development, offering mentoring as needed.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Planned, prepared and presented group assignments to encourage collaboration.
- Researched and presented new learning tools and methods for classroom application.
Education
Master of Arts - Early Childhood Education
East Tennessee State University
Johnson City, TN 01.2011 - 05.2015
Bachelor of Science - Communication: Advertising, Marketing
Appalachian State University
Boone, NC 01.2008 - 05.2010
No Degree - Transfer
Wilkes Community College
Wilkesboro, NC 08.2004 - 12.2007
Skills
Advertising and Marketing
Affiliations
Volunteer work at Empire Gymnastics Academy
2013 Annual Early Childhood Conference Presenter
1st Annual Backpack Drive – Coming in December 2022
1st Annual Lotus Jeep Drive (Mental Health) – Coming in Summer 2023
Women's BRG
Young Professional's BRG
Green BRG
Monday MOJO Board Member
Diversity, Equity, & Inclusion Board Member
Additional Information
- American Advertising Member
- Kappa Delta Pi International Honor Society in Education
- Phi Theta Kappa Dean’s List
- Service Essentials Academy
Certification
Texas Teaching Certification License - 10.31.2027
Timeline
Associate, Brokerage Service Representative
Charles Schwab & Company
08.2022 - Current
Customer Service Representative
Crate and Barrel
01.2021 - Current
Teacher
Fort Worth Independent School District
01.2020 - 01.2022
Teacher (Lead Teacher)
Grapevine-Colleyville Independent School District
01.2017 - 01.2020
Instructional Assistant
Grapevine-Colleyville I.S.D
12.2015 - 07.2017
Substitute Teacher
Grapevine-Colleyville Independent School District
01.2015 - 12.2015
Master of Arts - Early Childhood Education
East Tennessee State University
01.2011 - 05.2015
Bachelor of Science - Communication: Advertising, Marketing
Appalachian State University
01.2008 - 05.2010
No Degree - Transfer
Wilkes Community College
08.2004 - 12.2007
Teacher Assistant
Pam’s Home Day Care
01.2004 - 01.2014
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