Heather Daly

• Developed a comprehensive educational framework focused on workforce sustainability and professional wellbeing for high-stress industries.
• Consult with organizations on building resilient team cultures to decrease turnover and improve long-term talent retention.
• Designed curriculum modules and workbooks that bridge the gap between clinical excellence and emotional intelligence.
• Facilitated workshops that educated participants on coping strategies and mental health tools.
• Mentored emerging leaders within the organization, fostering skill development and confidence.
• Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.

• Led full-cycle recruitment processes for veterinary professionals, enhancing talent acquisition strategies.
• Developed and implemented innovative sourcing techniques to attract top-tier candidates.
• Collaborated with over 30 hiring managers to refine job descriptions and align candidate profiles with organizational needs.
• Mentored 5 junior recruiters on best practices in candidate engagement and interview techniques.
• Utilized applicant tracking systems to streamline recruitment workflows and improve efficiency.
• Analyzed recruitment metrics to identify trends and optimize hiring strategies across 30 locations.
• Fostered relationships with veterinary schools to establish a pipeline of emerging talent for future openings.
• Conducted market research to adjust compensation packages, ensuring competitiveness in the veterinary industry.
• Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.
• Maintained up-to-date knowledge of industry trends and labor market data to inform recruitment strategies accordingly.
• Conducted thorough candidate screenings, resulting in higher quality interviews and placements.
• Assisted hiring managers in creating accurate job descriptions that accurately reflected role requirements and attracted qualified applicants.
• Operated and maintained applicant tracking and candidate management systems.
• Developed strong relationships with hiring managers to better understand their needs and successfully fill vacancies in a timely manner.
• Provided exceptional support to candidates throughout the interview process, leading to positive feedback and increased offer acceptance rates.
• Regularly attended networking events and conferences to expand professional network and identify potential candidates for future openings.
• Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
• Actively participated in local job fairs to promote company brand among prospective employees while identifying potential talent matches for current vacancies.
• Reduced time-to-fill metrics by implementing efficient applicant tracking systems and prioritizing high-impact roles.
• Collaborated with HR team to develop consistent onboarding processes for new hires, improving retention rates within the first year of employment.
• Leveraged advanced search techniques and Boolean logic to effectively source passive candidates from various online platforms.
• Contributed to the development and implementation of employer branding initiatives, positioning the company as an appealing workplace for prospective talent.
• Coordinated schedules to arrange management interviews with applicants.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Assisted with writing job postings and job descriptions for boards.
• Worked alongside global business leader to deploy new training strategies.
• Planned, monitored and appraised employee work results by training managers to coach and discipline employees.

• Leveraged deep clinical expertise as a Certified Veterinary Technician (CVT) to lead teams, manage operations, and mentor incoming professionals.
• Translated decades of hands-on industry knowledge into effective recruitment and training strategies, ensuring technical proficiency and cultural alignment.
• Over 30 Years of Experience
• Led multidisciplinary teams to enhance patient care delivery and outcomes.
• Developed and implemented clinical protocols to ensure compliance with regulatory standards.
• Mentored junior staff, fostering professional development and enhancing team performance.
• Conducted regular audits of clinical practices, ensuring adherence to best practices and improving quality of care.
• Facilitated workshops and training sessions for staff on emerging healthcare technologies and methodologies.
• Ensured proper documentation of patient encounters by maintaining detailed records according to established guidelines and regulations.
• Conducted performance evaluations and recommended appropriate merit increases.
• Promoted a culture of continuous improvement within the clinical setting by encouraging staff members to engage in ongoing professional development and training opportunities.
• Participated in continuous education programs to maintain current knowledge of industry trends and advancements in patient care techniques.

Instructional Design & Architecture: Orchestrated the end-to-end development of proprietary curriculum, lesson plans, and multi-modal presentation materials for the Veterinary Technician program.

• Stakeholder Presentation: Acted as a primary subject matter expert and public speaker, delivering complex technical lectures and training modules to large, diverse audiences with a focus on engagement and knowledge retention.
• Programmatic Leadership: Managed the full lifecycle of student professional development, from initial academic 'onboarding' to clinical readiness and career placement.
• Content Strategy: Authored and designed high-impact educational resources and digital assets, ensuring all materials met rigorous accreditation standards and internal quality benchmarks.
• Talent Mentorship: Provided consultative coaching and performance evaluations, identifying high-potential students and bridging the gap between classroom theory and real-world clinical application.
• 95% Student pass rate on National Veterinary Technician Exam (VTNE)