Heather D. Stevenson
Clinical Nurse Educator
Sherrills Ford,NC
Summary
Diligent Nursing nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Clinical Educator
Iredell Memorial Hospital
Statesville, NC
09.2020 - Current
- Overseeing, providing and tracking education for >100 hospital employees both clinical and non-clinical.
- Areas covered are: medical surgical, pediatrics, oncology, infusion care, dialysis, and radiation therapy.
- Creating educational opportunities and offerings, and completing process for continuing education credits through NCNA.
- Onboarding new employees through orientation, tracking their progress and competencies.
- Nurse Extern Program: successfully completed first year of external candidates. Managed their orientation, clinical rotations, and all issues that developed.
- Pediatric Academy: developed curriculum and content, arranged appropriate speakers, created post-test, now offered bi-annually.
- American Geriatric Society CoCare Program, also known as Hospitalized Elder Life Program (HELP).Researched, presented, and in current implementation and training process of program for hospital wide elder care quality improvement.
- Implemented two journal clubs, both offering continuing education credits.
- Created and implemented quarterly offerings for preceptors covering varying topics to assist nursing preceptors in building skills; communication, teaching, evaluating, etc.
- Researched, created, and presented layout for poster presentations for health system providing consistency throughout institution.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes
- Contributed substantially to successful department DNV accreditation by consistently operating to highest standards of care
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols
Clinical instructor
Forsyth Technical Community College
Winston Salem, NC
07.2020 - Current
- Provide clinical instruction to 5 practical nursing students in clinical settings on general medical surgical floor with occasional pediatric patient.
- Established excellent student survey results.
Clinical Educator
Wake Forest Baptist Medical Center/Brenner Children’s Hospital
Winston-Salem, NC
08.2019 - 09.2020
- Pediatric Critical Care unit with 12 ICU, 7 IMCU, and 8 floor status beds.
- Performed ongoing education for 30+ nurses and 8 nursing assistants.
- Established orientation PICU Academy for nurses.
- Managed competencies for all nursing staff in unit.
- Collaborated with physicians for educational opportunities.
- Assisted NPDS with pediatric educational needs for entire Wake Forest system.
- Implemented new educational techniques to boost student comprehension while reducing learning time.
- Contributed educational and clinical expertise to help optimize training courses and boost learning.
Clinical Manager
Bayada Home Health Care
Salisbury, NC
07.2018 - 08.2019
- Increased patient contracts.
- Managed 18+ clients and families.
- Admitting patients to home care, initiating 485 and physician’s orders.
- Providing home assessments, monthly assessments, updating orders, updating 485 every two months, updating prior authorizations, providing education for HHA’s and nurses for competencies, observing and overseeing HHA’s and skilled nursing in homes.
- Established trusting relationships with clients.
- Observing, documenting, and providing education for caregivers in home.
- Documenting communications, tasks, and competencies.
- Providing office support.
- Assisting with staffing for clients.
Level III RN
University of Rochester Medical Center
Rochester, NY
12.2017 - 06.2018
- Pediatric Division of Gastroenterology.
- Triaging 30+ daily phone calls and returning them as appropriate.
- Prescription refills, prior authorizations, letters of medical necessity.
- Assisting with G.I. ambulatory procedures, pH probes, capsules, etc.
- Assisting in care coordination with complex diagnosis requiring interdisciplinary communication and treatments.
- Provided and performed education and support with new diagnoses and new treatments.
- Demonstrated respect, friendliness and willingness to help wherever needed
Interim Nurse Manager
University of Rochester Medical Center
Rochester, NY
05.2017 - 12.2017
- Pediatric Intensive Care Unit.
- Managing busy 12 bed PICU with fifty plus staff members, forty-five being nurses.
- Varying patient population, trauma, burn, respiratory failure, hematology/oncology, chronic, and acute events and illnesses.
- Performing annual evaluations.
- Budget management and variance reports.
- Hiring responsibilities, termination responsibilities.
- Assisting with specific policy updates.
- Implementing new protocols, treatments, and products.
- Filling in at bedside when necessary.
- Scheduling staff.
- Accomplishments while in role: planned, prepared, and managed move to new unit in new building; created new hire support group collaborating with psychiatric support nurse; filled several unit representative roles that had been vacant for two or more years; implemented new interviewing procedure including preceptor, member of unit council, clinical nurse leader, assistant nurse manager and nurse manager; worked closely with public safety and patient relations to create safe working environment for staff.
- Supervised, directed and motivated high-quality performance from nursing staff
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise
Care Coordinator
University of Rochester Medical Center
Rochester, NY
01.2015 - 01.2017
- Level III RN, Pediatric Cardiac and Intensive Care Units.
- Educated parents and patients regarding care of complex medically problems and equipment including enteral pumps and ventilators.
- Provided care binders with pertinent and helpful information to parents for their child.
- Designed customized flow sheets for home use for parents and private duty nurses.
- Obtained prior authorizations.
- Scheduled follow up appointments.
- Referred to community health nursing and appropriate vendors for durable medical equipment.
- Completed FMLA forms for parents requiring time away from their employment.
- Ensured all education is completed and care demonstration has been completed without issue prior to discharge.
- Filled in on units when necessary for safety and proper care of patients.
- Established standard of care for discharge planning for all children with single ventricle anatomy or shunt.
- Reduced readmissions for medically fragile children by 60%.
Level II RN
Child & Adolescent Behavioral Health URMC
Rochester, NY
01.2014 - 01.2015
- Obtained vital signs, triaged telephone calls, obtained prior authorizations, scheduled appointments, provided support and problem solving with parents for their child with mental illness.
- Gathering data for research projects of faculty.
- Established job description and policy for role.
- Discussed behavioral problems with 30+ parents daily.
Level II RN
University of Rochester Medical Center
Rochester, NY
01.2011 - 01.2014
- Pediatric Cardiac Care Center and Pediatric Intensive Care 26 bed unit.
- Assessed and cared for both preoperative and post-operative children with congenital heart defects.
- Performed care of critically ill, status post trauma, and post-operative children.
LPN
Portland Pediatric Group
Rochester, NY
01.2001 - 01.2011
- Increased patient number at satellite office.
- Managed > 100 phone calls per day.
- Performed rooming of 20+ patients per day.
- Obtaining vital signs, administering immunizations, answering telephones, ordering medical and office supplies.
- Managing state vaccine inventory and adhering to state regulations for storage and documentation.
Education
Masters of Education - Nursing
Roberts Wesleyan College
01.2017 - 01.2019
BS - Nursing
Southern New Hampshire University
01.2016 - 01.2017
AAS - undefined
Nursing Monroe Community College
01.2008 - 01.2010
Practical Nursing
Isabella Graham Hart
Rochester, N.Y. 01.1993 - 01.1994
Skills
Clinical instruction
Dependable and Responsible
Clinical rotation supervision
Evidence-based Teaching
Didactic instruction
Preceptor evaluation
Mentoring proficiency
Completing physical assessments
Patient and family advocacy
Precepting
Self-Motivated
Multitasking Abilities
Strong clinical judgment
Critical Thinking
Leadership
Affiliations
- Association for Nursing Professional Development 2018-Present
- Sigma Theta Tau International Honor Society of Nursing member 2016-Present
- Member of American Nurses Association 2017-Present Member of Society of Pediatric Nurses
Additional Information
- North Carolina License: 303791
Accomplishments
- Documentation - Ensured charting accuracy through precise documentation.
- Supervision - Headed onboarding process for new nursing staff.
- Achieved Care Plan implementation with >80% compliance through effectively helping with education, training, and auditing.
- Nurse Extern Program: successfully completed the first year of external candidates. Managed their orientation, clinical rotations, and all issues that developed.
- Pediatric Academy: developed curriculum and content, arranged appropriate speakers, created post-test, now offered bi-annually.
- American Geriatric Society CoCare Program: Otherwise known as the Hospitalized Elder Life Program (HELP). Researched, presented, and in current implementation and training process of program for hospital wide elder care quality improvement.
- Journal Clubs: Implemented two journal clubs, both offering continuing education credits. One for oncology, one for pediatrics.
- Preceptor Support: Created and implemented quarterly offerings for preceptors covering varying topics to assist nursing preceptors in building skills; communication, teaching, evaluating, etc.
- Research Poster: Researched, created, and presented layout for poster presentations for health system providing consistency throughout institution.
Certification
PALS - Pediatric Advanced Life Support
Timeline
Clinical Educator
Iredell Memorial Hospital
09.2020 - Current
Clinical instructor
Forsyth Technical Community College
07.2020 - Current
Clinical Educator
Wake Forest Baptist Medical Center/Brenner Children’s Hospital
08.2019 - 09.2020
Clinical Manager
Bayada Home Health Care
07.2018 - 08.2019
Level III RN
University of Rochester Medical Center
12.2017 - 06.2018
Interim Nurse Manager
University of Rochester Medical Center
05.2017 - 12.2017
Masters of Education - Nursing
Roberts Wesleyan College
01.2017 - 01.2019
BS - Nursing
Southern New Hampshire University
01.2016 - 01.2017
Care Coordinator
University of Rochester Medical Center
01.2015 - 01.2017
Level II RN
Child & Adolescent Behavioral Health URMC
01.2014 - 01.2015
Level II RN
University of Rochester Medical Center
01.2011 - 01.2014
AAS - undefined
Nursing Monroe Community College
01.2008 - 01.2010
LPN
Portland Pediatric Group
01.2001 - 01.2011
Practical Nursing
Isabella Graham Hart
01.1993 - 01.1994