Summary
Overview
Work History
Education
Additional Information
References
Timeline
Generic

Heather Elizabeth Sullivan

Brewster,United States of America

Summary

Accomplished Bank Manager passionate about providing excellent customer service and exceeding client expectations. Proven leadership building strong teams that excel in sales and service.

Overview

26
26
years of professional experience

Work History

VP Multi-Site Retail Manager

Citizens Bank
10.2015 - Current
  • Create strategies to develop and expand existing customer sales, increasing annual revenue.
  • Develop and maintain relationships with business clients ensuring exceptional customer service and growth.
  • Partnered with bankers and Branch manager to implement sales tracking and strategies to increase overall customer profiling and satisfaction.
  • Developed prospects for new loans with daily sales calling and monitored and coached to weekly calls , focusing on results.
  • Participated in organization re-branding and targeting of new markets and programs to attract and retain members.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques.
  • Complied with regulatory guidelines and requirements.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Resolved various issues impacting sales management and business operations.
  • Implemented service improvements to enhance sales cycle.
  • Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.

Branch Manager II

US Bank
05.2010 - 08.2015
  • Responsible for successfully coaching staff on maintaining a customer centered environment with exceptional product and service knowledge.
  • Accountable for branch balance sheets, financial statements, and profit and loss.
  • Place importance on excellent interpersonal verbal and.
  • written communication with clients and partners.
  • Practice consistent sales and perfomance management.
  • Manage multiple branches, resolve.
  • complex problems and adhere to scheduled deadlines.

Store Manager

Kiddie Kandids LLC
06.2003 - 02.2010
  • Responsible for all aspects of store operation, including hiring, training and developing knowledgeable, positive, sales driven associates.
  • Focused on creating a personalized, best in class experience for all guests.
  • Executed sales and volume growth and exceeded customer.
  • expectations.
  • Analyzed net promoter scores, and key indicator reports.
  • Developed action plans facilitating increased performance and allowing.
  • our store to remain in the top 5% overall in the corporation.

Counter Manager

Estee Lauder
06.2000 - 06.2003
  • In charge of all management tasks including training and developing motivated, knowledgeable associates.
  • Extremely driven to ensure.
  • customer expectations were exceeded.
  • Increased and maintained local client database.
  • Ensured all company standards were exceeded.

Studio Manager

PCA International
09.1999 - 06.2000
  • In charge of training and developing knowledgeable, sales driven associates with an emphasis on excellent customer service.
  • Dedicated to.
  • creating a positive studio environment for associates and guests.
  • In charge of all aspects of photography from sessions to printing.

Education

B.F.A - International exchange

Lancaster University England
Lancaster, England
05.1999

B.F.A -

University of Maine
Orono, ME
05.1999

Associate of Arts - Culinary Arts

Eastern Maine Culinary Institute
Bangor, Maine
05.1995

Additional Information

  • Citizens of Excellence winner top 4% in company 2021 , 2022 .Honors/Awards Pinnacle Award Winner for Us Bank in 2012, 2013, and 2014, 2015, Top tier 5 star sales and service scores in 2017-2023 with Citizens Bank. Credo Champion Award winner 2018 and 2023 recognized by CEO with award.
  • Notary Public, NMLS Registered and Medallion Certified
  • Emerging Leader, January 2014 Chosen to lead the district in 2013 to attending a program in the Region for Branch Managers. Qualifiers included excelling in performance in all aspects of sales and customer service. Graduated and was first member ever asked to come back and present my final presentation to the 2014 team.
  • Top performing KDS Score, December 2013 Awarded for top performing customer service branch in district for 2013.
  • Power Banker Leader, December 2013 Chosen to lead a series of annual conference calls in 2013 for the top performing bankers in the region around sales and leadership.
  • Top Net Performance Score in Region, December 2009 Carried the top Net Promoter Score in the region throughout the 2009 Holiday Season.
  • Task Force Team Member, January 2009 Kiddie Kandids top executives chose top five managers out of 184 within the company to serve on a task force to represent and relay more effective measure to take to get all studios running more effectively.
  • Mentor Manager, May 2008 Top manager in region, chosen to train and mentor all new Kiddie Kandids managers in region.

References

Can be Provided upon request

Timeline

VP Multi-Site Retail Manager

Citizens Bank
10.2015 - Current

Branch Manager II

US Bank
05.2010 - 08.2015

Store Manager

Kiddie Kandids LLC
06.2003 - 02.2010

Counter Manager

Estee Lauder
06.2000 - 06.2003

Studio Manager

PCA International
09.1999 - 06.2000

B.F.A - International exchange

Lancaster University England

B.F.A -

University of Maine

Associate of Arts - Culinary Arts

Eastern Maine Culinary Institute

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Heather Elizabeth Sullivan