Heather Gasu
Eagle Mountain,UT
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
My goal is to obtain a challenging position with an organization that promotes growth and has room for internal advancement.
Overview
20
20
years of professional experience
Work History
Member Service Representative II
Mountain America Credit Union
06.2024 - Current
- Assisted members with account inquiries, ensuring accurate and timely responses.
- Processed transactions efficiently while maintaining compliance with credit union policies.
- Educated members on product offerings, enhancing their understanding of available services.
- Resolved member complaints promptly, improving customer satisfaction levels.
- Conducted training sessions for new staff, promoting best practices in member service excellence.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
Customer Service Mngr
Smiths
01.2023 - 01.2024
- Provide exceptional customer service to ensure repeat business, answer customer inquiries and complaints both in person, in writing, and over the phone.
- Processed payments, billing and technical assistance, processing refunds and exchanges.
- Direct contact for all front end employees,
- cash handling, cash registers, inventory control, loss prevention control
Production Planner
L3 Harris
01.2022 - 01.2023
- Developed production schedules to optimize workflow and meet customer demands.
- Coordinated with cross-functional teams to ensure alignment on production objectives.
- Monitored inventory levels, adjusting plans to mitigate shortages or excesses.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Customized SAP production planning and detailed scheduling tools to support factory production initiatives.
Configuration Management
Northrop Grumman
01.2019 - 01.2021
- Support Configuration Management, Build Doc, Manufacturing Floor, Engineers, Master scheduling, and Supply Chain Management
- Created, updated, and maintained Manufacturing Bills of Material in the MTO system
- Incorporated Engineering Changes
- Audited product structures, new project profiles, spares validation, and RFQ proposals ensuring all MBOMs reflected the current engineering requirements in accordance with NGES Command Media
- Participated in Configuration Control Board Meetings
- Initiated TPSs when identifying findings
Lead Customer Service Mngr
Harmons
01.2018 - 01.2019
- Senior staff member
- Direct contact for all front end employees managing 32 people
- Wrote work schedules, trained employees, interpreted and implement policies and procedures
- Cash handling, cash registers
- Compared sales figures, set sales goals, inventory control, loss prevention control,
- Motivate staff, assisting with checking and bagging, made logical decisions in timely fashion
- Lead by example.
Supply Chain Program Mngr
Northrop Grumman
01.2013 - 01.2017
- Accountable for the overall execution and performance of ALL legacy programs for our SLC and Woodland Hills facilities both NAPS and SAS, pertaining to material cost, procurement activity, visibility, and schedule
- Direct liaison and point of contact to Senior Management for all functions and services provided within the Supply Chain Management Organization
- Establish a notification process and communication line with Program Management, Contracts, Pricing, and Cost-Estimating to provide input and support internal project funding and/or customer proposals
- Team with multiple departments (ie: engineering, pc, inspection, project office, mission assurance, etc) to monitor MRP schedules, technical problem summary resolutions, attrition, and alternate solutions to ensure program progress and stability.
- Maintain visibility of the program by ensuring released Engineering documentation, configuration, manufacturing bills of materials (M-BOM), lead times, and master scheduling prior to procurement
- Coordinate meetings to solve program issues, track, and report progress toward attaining program milestones and objectives, and communicate and direct assignments of key personnel within the functional organizations.
- Meets with material vendors and suppliers to audit, monitor, and track all material progress within each facility.
Production Control Support
Northrop Grumman
01.2010 - 01.2013
- Planning
- Scheduling
- Routing
- Dispatching
- Created tracking and spreadsheets for senior management
- Provide outstanding Customer Service
- Worked closely with manufacturing to ensure compliance
- Monitored material process planning through an SAP MRP system
- Inventoried and tracked GPS modules in the KLIF Government Database
Prod Plng & Scheduler
Northrop Grumman
01.2008 - 01.2010
- Analyze weekly PLO Reports for material demand determining through MRP that the demand is valid
- Determine if Purchase Requisitions need to be processed or if we can attain the parts from another source to save on excess material and company costs
- Work with SCPM personnel to start procurement process for materials needed to keep Sales Order Contracts with in plan
- Communicate with buyers and SCPM to eliminate any issues that may arise when purchasing parts
- Generate POCNs if inventory has excess parts and Cancel or Reduce PRs if parts are not needed.
- Analyze and investigate rejected PRs to get resolution and parts in house for production
Configuration Analyst
Northrop Grumman
01.2006 - 01.2008
- Support Configuration Management, Build Doc, Manufacturing Floor, Engineers, Master scheduling, and Supply Chain Management
- Created, updated, and maintained Manufacturing Bills of Material in the MTO system
- Incorporated Engineering Changes
- Audited product structures, new project profiles, spares validation, and RFQ proposals ensuring all MBOMs reflected the current engineering requirements in accordance with NGES Command Media
- Participated in Configuration Control Board Meetings
- Initiated TPSs when identifying findings
- Called upon to train co-workers and new hires
Education
Bachelor's of Science - Business Management
University of Phoenix
Utah01.2013
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Material planning
- Operations management
- Team supervision
- Quality control
- Demand forecasting
- ERP systems proficiency
- Production scheduling
- Time management
- Attention to detail
- Multitasking
- Supply chain planning
- Supply and demand requirements
- Materials management
- Supplier relationship management
- Inventory management support
- Client relationships
- Business management
- Data analysis
- Configuration auditing
- Configuration management
Timeline
Member Service Representative II
Mountain America Credit Union
06.2024 - Current
Customer Service Mngr
Smiths
01.2023 - 01.2024
Production Planner
L3 Harris
01.2022 - 01.2023
Configuration Management
Northrop Grumman
01.2019 - 01.2021
Lead Customer Service Mngr
Harmons
01.2018 - 01.2019
Supply Chain Program Mngr
Northrop Grumman
01.2013 - 01.2017
Production Control Support
Northrop Grumman
01.2010 - 01.2013
Prod Plng & Scheduler
Northrop Grumman
01.2008 - 01.2010
Configuration Analyst
Northrop Grumman
01.2006 - 01.2008
Bachelor's of Science - Business Management
University of Phoenix
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