Heather Ghali

• Coordinate maintenance requests with tenants for a team of Service Technicians maintaining 85% in-house completion rate.

• Created a process to streamline HOA Violations and trained the team, increasing Violation workflow by 65%.

• Review vendor pricing trends, negotiating costs as needed while maintaining an average of 38% under budget.

• Analyze business trends in Power BI to recognize opportunity for improvement.

• Consistently participate in DEI/ERG's including taking part of volunteer events.

• Submit estimates with prices ranging from $100-$20k per bid averaging 90% client approval rate.

• Individually brought in $4.7 million in overall revenue.

• Consistently exceeded vendor onboarding goal averaging 25/mo.

• Review invoices and dispute any discrepancies as needed keeping discrepancies under 3%.

• Conducted property showings to prospective tenants to highlight key features.

• Consistently exceeded closing ratio by averaging 40% of applicants combined with an average of 75% renewal rate contributing to a stabilized 98% occupancy.

• Perform market analysis of competitive properties and negotiate rental prices/concessions with owners based on retrieved data.