Heather A. Hall
Savoy
Summary
Dynamic Nurse Care Manager, specializing in Oncology and Mental Health, with a proven track record at Health Alliance, excelling in care coordination and quality improvement. Leveraged strong clinical judgment and compassionate care to enhance patient outcomes, reduce readmissions, and mentor staff. Committed to implementing evidence-based practices and fostering teamwork to optimize healthcare delivery.
Overview
23
23
years of professional experience
Work History
Nurse Care Manager
Health Alliance
08.2015 - Current
- Specialties; Oncology, Mental Health, & Emergency Dept Reduction
- Patient Panel Average of 60
- Averaged 10-15 Patient calls per day
- Implemented evidence-based practices to improve care quality and patient satisfaction scores.
- Led care coordination efforts for complex patient cases, ensuring comprehensive treatment plans.
- Developed and implemented individualized care strategies for chronic disease management.
- Mentored nursing staff in case management processes, promoting best practices and professional development.
- Evaluated patient progress regularly, adjusting care strategies to meet evolving health requirements.
- Utilized electronic health records efficiently to document care plans and track patient interactions.
- Collaborated with community resources to facilitate access to support services for patients and families.
- Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual needs.
- Stayed informed about relevant industry trends and new treatment options by attending regular continuing education courses.
- Coordinated seamless transitions between healthcare settings by maintaining clear communication with patients, families, and providers.
- Advocated for patients'' rights and preferences in decision-making processes surrounding their healthcare management.
- Monitored and tracked important patient data to identify trends, inform care plan adjustments, and evaluate the effectiveness of interventions.
- Conducted comprehensive assessments of patients'' physical, emotional, social, and environmental needs to inform personalized care plans.
- Identified gaps in care for at-risk populations, leading to the development of targeted interventions to improve health outcomes.
- Reduced hospital readmissions through effective coordination of care, communication with patients, and proactive followup.
Registered Nurse Manager
Carle Clinic
06.2002 - 08.2015
- Managed 13 separate cost centers
- Managed 65 direct reports
- Led nursing staff in delivering high-quality patient care within fast-paced clinical environment.
- Developed and implemented evidence-based protocols to enhance patient safety and care outcomes.
- Mentored and trained nursing staff, promoting professional development and adherence to best practices.
- Streamlined workflows by integrating electronic health record systems for improved documentation efficiency.
- Collaborated with interdisciplinary teams to optimize care plans and address complex patient needs.
- Conducted performance evaluations, providing constructive feedback to improve team effectiveness and morale.
- Managed budget allocation for nursing services, ensuring optimal resource utilization without compromising quality.
- Drove initiatives to maintain compliance with regulatory standards, enhancing overall operational excellence in the clinic.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Optimized nursing staff performance by providing ongoing professional development opportunities, mentoring, and feedback sessions.
- Streamlined nursing operations for increased efficiency by optimizing staff scheduling, resource allocation, and workflow management.
- Promoted a collaborative work environment by fostering strong team communication, resulting in more effective patient care delivery.
- Facilitated interdisciplinary collaboration between nursing teams and other healthcare providers to ensure seamless care transitions for patients across various departments.
- Elevated the quality of patient care through continuous process improvement initiatives aimed at enhancing clinical outcomes while reducing costs.
- Maintained up-to-date knowledge of industry trends and best practices by attending conferences, workshops, and continuing education courses relevant to nurse management roles.
- Led nursing staff in delivering high-quality patient care and maintaining compliance with health regulations.
- Developed and implemented nursing protocols that improved patient outcomes and streamlined operations.
Education
Associate of Science - Nursing
Parkland College
Champaign12-1998
Skills
- Clinical decision-making
- Health promotion
- Care coordination
- Quality improvement
- Oncology nursing
- Teamwork and collaboration
- Attention to detail
- Time management
- Excellent communication
- Critical thinking
- Strong clinical judgment
- Adaptability and flexibility
- Creative problem solving
- Electronic health records
- Microsoft office
- Professionalism
Accomplishments
I have been a Nurse Care Coordinator/Case Manager for Health Alliance Medical Plans for over 9 years. Programs: Oncology, Emergency Department use Reduction and Behavioral Health/Substance Abuse.
Timeline
Nurse Care Manager
Health Alliance
08.2015 - Current
Registered Nurse Manager
Carle Clinic
06.2002 - 08.2015
Associate of Science - Nursing
Parkland College