HEATHER HEARN
Vermilion,Oh
Summary
Accomplished Target Store Director with three years of success in customer service and team leadership. Delegates and
monitors product merchandising, guest service delivery and sales strategy to support corporate growth and profitability.
Controls store expense lines by employing proactive methods. Leads by example, builds strong relationships and
influences frontline staff to drive results. Delegates and manages projects and activities in time-sensitive environments.
Excellent written and oral communication skills to deliver engaging, informative and well-organized presentations.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Beacon Gasket and Seals Co
Vermilion
04.2025 - Current
- Streamlined inventory management processes to enhance accuracy and reduce delays.
- Assisted in developing strategies to improve customer service and satisfaction levels.
- Coordinated training sessions for new staff to ensure operational efficiency and compliance.
- Analyzed operational workflows to identify areas for process improvement and cost reduction.
- Implemented quality control measures, resulting in enhanced product reliability and performance.
- Led cross-functional teams in executing company initiatives aligned with business objectives.
- Developed reports on sales performance and operational metrics to inform strategic decisions.
- Mentored junior staff, fostering professional growth and enhancing team productivity.
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
- Negotiated with suppliers to secure cost-effective contracts, improving profit margins.
- Improved operational workflows, resulting in smoother running of establishment.
- Analyzed sales data to identify and capitalize on trends, driving revenue growth.
- Enhanced operational efficiency by streamlining inventory management processes.
- Implemented cost-saving measures without compromising on quality, boosting bottom line.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
Purchaser / Bookkeeper
Beacon Gasket and Seals Co
08.2024 - 04.2025
- Analyzed supplier performance to ensure quality and timeliness of materials.
- Negotiated pricing and terms with vendors to optimize purchasing costs.
- Maintained accurate inventory levels using ERP systems for efficient procurement.
- Collaborated with cross-functional teams to forecast material needs and streamline processes.
- Developed strategic sourcing strategies to enhance supply chain resilience.
- Trained junior staff on procurement procedures and best practices for efficiency.
- Monitored market trends to identify potential suppliers and opportunities for cost savings.
- Led initiatives to improve vendor relations, resulting in enhanced service delivery quality.
- Negotiated with suppliers, vendors and other representatives.
- Prepared purchase orders using ERP systems, ensuring accurate data entry and timely communication with suppliers.
- Managed the procurement process from requisition to payment, ensuring timely deliveries and accurate invoicing.
- Checked items received against items ordered by verifying receipts.
- Maintained and reviewed computerized records of items purchased and costs associated with purchases.
- Maintained complete documentation and records of all purchasing activities.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Implemented a centralized purchasing system, increasing efficiency and reducing redundancies.
- Reduced order processing time by streamlining purchasing processes and documentation.
- Improved supplier relationships, resulting in better product quality and delivery times.
- Evaluated vendor performance, ensuring compliance with company standards and expectations.
- Researched suppliers based on availability, quality, selection, and price.
- Maintained optimal inventory levels for production needs through effective forecasting and planning.
- Developed strategic sourcing plans to identify potential cost-saving opportunities.
- Managed and maintained purchase orders and invoices.
- Prepared and analyzed reports to track inventory and purchasing trends.
- Researched and identified new suppliers and vendors.
- Collaborated with sales team to identify and fulfill customer needs.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Developed and managed budgets for purchasing and projected purchasing needs.
- Managed accounts payable and receivable processes efficiently.
- Reconciled bank statements to ensure accuracy in financial records.
- Assisted in payroll processing, ensuring timely employee payments.
- Maintained organized financial documentation for audits and reviews.
- Utilized accounting software to streamline bookkeeping tasks effectively.
- Collaborated with team members to resolve discrepancies in financial data.
- Prepared monthly financial reports to support management decision-making.
- Implemented process improvements that enhanced overall efficiency in operations.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
- Assisted with budget preparation and monitoring, contributing to better expense control.
- Facilitated smoother audits by maintaining organized financial records and documentation.
- Boosted efficiency, implemented digital filing system for receipts and invoices.
- Optimized financial data accuracy, conducted thorough checks and balances.
- Reduced financial discrepancies by performing monthly reconciliations of bank accounts.
- Streamlined invoice processing to enhance cash flow, utilizing advanced bookkeeping software.
- Improved financial accuracy by meticulously recording all transactions in accounting software.
- Reduced errors in financial statements with meticulous attention to detail during data entry.
- Assisted with cost reduction by identifying unnecessary expenses through detailed financial analysis.
- Enhanced operational efficiency by automating routine bookkeeping tasks.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Inspected account books and recorded transactions.
- Input financial data and produced reports using Acumatica ERP.
Store Director
Target
Amherst, Ohio
07.2021 - 05.2024
- Addressed and resolved escalated customer complaints and worked to restore satisfaction.
- Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction.
- Coordinated employee schedules for optimum performance and shift coverage.
- Led team by example to maintain focus on performance and achieving targets.
- Identified new opportunities to increase sales and achieve store targets.
- Directed merchandising strategy to create eye-catching displays and increase revenue.
- Oversaw employee recruiting, onboarding and training on store procedures.
- Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals.
- Maintained high store standards in merchandising, security and visual presentation.
- Set clear expectations for team performance, conducting periodic evaluations and implementing corrective actions.
- Received and acted on customer feedback to boost return custom rate.
- Held employees accountable to company policies, procedures and service standards.
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs.
- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.
- Established clear expectations and objectives for team members and helped each achieve goals.
- Helped team members tackle daily workloads with confidence through empowered training and motivational strategies.
- Reviewed financial statements and activity reports to measure productivity or goal achievement.
- Conducted periodic performance reviews to assess employee performance.
- Directed and coordinated activities of businesses or departments concerned with production, pricing and sales of products.
Education
Associate - Science
Cuyahoga Community College
Cleveland, Ohio, OH12.2013
Skills
- People Management
- Staff Leadership
- Retail Management
- Business Development
- Sales Leadership
Timeline
Assistant General Manager
Beacon Gasket and Seals Co
04.2025 - Current
Purchaser / Bookkeeper
Beacon Gasket and Seals Co
08.2024 - 04.2025
Store Director
Target
07.2021 - 05.2024
Associate - Science
Cuyahoga Community College