Heather J. Hinz
Erie,PA
Summary
Forward-thinking Health Care Administrator offering 26+ years of progressive experience in various administrative and clinical roles within dynamic health care settings. Successful in leading start-up health care operations, launching new health programs and service lines, and revitalizing underperforming operations. Proven leader well versed in training and developing top-performing teams committed to excellence in patient care. Accustomed to making high-stakes decisions and overcoming complex challenges. Efficiency expert effective in reorganizing, streamlining, and strengthening clinical and administrative operations to maximize overall operational performance. Polished communicator who builds rapport easily at all organizational levels. Fosters an environment of high morale and team orientation.
Overview
27
27
years of professional experience
1
1
Certification
Work History
First Sergeant, Aircraft Maintenance
United States Air Force
10.2020 - Current
- Dedicated focal point for all readiness, health, morale, welfare and quality-of-life issues within organization
- Excellent communication skills, both verbal and written
- Works well in a team setting, providing support and guidance
- Passionate about learning and committed to continual improvement
- Assists with day-to-day operations, working efficiently and productively with all team members
Certified Nurse’s Aide
PRIVATE DUTY, SELF EMPLOYED
01.1998 - Current
- Compassionate, skilled Certified Nurse’s Aide devoted to providing superior in-home care to persons with disabilities and health limitations
- Assisting patients with daily personal, medical, and household tasks
- Creating a safe environment to prevent falls and accidents
- Maintaining an orderly, calm environment for optimal patient care
- Communicating with patients and families to ensure that proper medication and care guidelines are being followed
Health Care Management Patient Affairs Non-Commissioned Officer in Charge
UNITED STATES AIR FORCE RESERVE
01.2001 - 10.2020
- Performed administrative duties and oversee customer service at outpatient clinic that serves a base population of more than 1,200 people
- Conducted and analyzed customer satisfaction studies to improve medical processes
- Handled Tricare health care medical billing, pre-authorization, and eligibility
- Developed health programs and procedures and oversaw these programs to ensure that quality improvement and desired results were met
- Worked collaboratively with clinical medical staff to ensure the delivery of high-quality patient care
- Served as Program Manager and Coordinator for planning and executing health services throughout clinic
- Managed patient records and handled sensitive information
Administrative Coordinator, Scheduling Coordinator
HOME INSTEAD SENIOR CARE
03.2012 - 01.2014
- Utilized company scheduling software
- Persistent and resilient, able to work quickly under stress with good judgment
- Always embracing the opportunity to work independently as well as being a member of a dedicated team
- On call, client care if needed, assisting office staff with communications between clients, families and CAREGivers
Legal Receptionist
RIDGE & MCLAUGHLIN LAW FIRM
06.2008 - 09.2009
- Greeting clients and visitors and answering visitor inquiries
- Answering and routing incoming calls on a multi-line telephone system, scheduling and routing clients
- Verifying employee identification and issuing visitor passes
- Billing, data entry, word processing, establishing new case files and drafting simple correspondence
- Attention to detail, positive, upbeat attitude, patience in dealing with difficult visitors, dependable
- Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm
Education
B.A., INDIVIDUALIZED STUDIES -
Edinboro University of Pennsylvania
Edinboro, PA12.2009
Associate of Applied Science - Health Administration
Community College of The Air Force
Montgomery, AL10.2016
Skills
- Project & Program Management
- Strategic Planning & Development
- Operations Management
- Team Building / Management
- Budget & Resource Management
- Quality Assurance / Control
- Problem Solving / Resolution
- Microsoft Word/Excel/PowerPoint/HTML/PCs and Macs/Type 68 WPM
- Dementia Care/End of life care/Alzheimer's Care/Urinary Catheter Care
- Positioning Patients/Dressing assistance/Feeding Assistance/Transfer Techniques/Oral Hygiene/Colostomy Care
- Healthcare Ethics/HIPAA Compliance/Safety Precautions/Quality Assurance
Certification
- Pennsylvania Certified Nurses Aide, 2009
- Graduate Jefferson Society Civic Leadership Academy, Erie, PA
- Air Force Violence Prevention Implementer
- Air Force Train the Trainer
- ACLS CPR Certification
- First Aid Certification
- Self-aid and Buddy Care
- First Sergeant Leadership and Development
- Non-Commissioned Officer Leadership and Development
- Tricare Health Care Benefits Advisor
- Airman Leadership Academy
- Non-Commissioned Officer Academy
- Secret Security Clearance, Department of Defense
- Millcreek Parks and Recreation Commission
- Alzheimer’s Walk Committee Member
- Multiple Sclerosis Golf Tournament Member
Timeline
First Sergeant, Aircraft Maintenance
United States Air Force
10.2020 - Current
Administrative Coordinator, Scheduling Coordinator
HOME INSTEAD SENIOR CARE
03.2012 - 01.2014
Legal Receptionist
RIDGE & MCLAUGHLIN LAW FIRM
06.2008 - 09.2009
Health Care Management Patient Affairs Non-Commissioned Officer in Charge
UNITED STATES AIR FORCE RESERVE
01.2001 - 10.2020
Certified Nurse’s Aide
PRIVATE DUTY, SELF EMPLOYED
01.1998 - Current
B.A., INDIVIDUALIZED STUDIES -
Edinboro University of Pennsylvania
Associate of Applied Science - Health Administration
Community College of The Air Force
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