H. Kealani Haney
Hilo,HI
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Overnight Manager on Duty & Crew Chief
IHOP Hilo
Hilo, Hawaii
12.2023 - Current
- Represent the front of house as Manager On Duty (MOD) during store hours, with a focus on the overnight shifts for the weekends.
- Managed and supervised the night shift staff, ensuring they were following company policies and procedures.
- Transitioned the store over to a new POS system called Tray; helped with IT work, and would re-establish the network and devices when issues occurred via contact with Whistler.
- Very knowledgeable with online applications (i.e., Microsoft Word, Excel, Outlook, R365, Tray HQ), and technology.
- Responded quickly to emergency situations such as power outages or equipment malfunctions.
- Greeted customers, explained menu options and specials, answered questions, and took orders for food and beverages in-house, on the phone, and online from IHOP.com.
- Checked and communicated with guests to get feedback on prepared orders, resolve issues, or address other additional items. Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Handled food safely, and kept spaces clean to protect customers from food-borne illness, and maintained proper sanitation.
- Helped organize and facilitated events in cooperation with Hilo IHOP to help promote community collaboration (i.e. DKG Hawaiian Literacy Event.Mar. 2024)
- Created multimedia specific to our state and location needs
Park Ranger (Interpretation & Education)
National Park Service
Hawaii National Park, HI
06.2023 - 12.2023
- Handled incoming inquires via phone and email for in-person visits, distance learning programs, and other educational programs at the national park for classes across the nation.
- Developed curricula and gave programs for the education team incorporating ʻŌlelo Hawaiʻi (Hawaiian language) with the goals and mission of the national park.
- Helped participants enjoy activities while ensuring adherence to safety protocols.
- Became lead for Earth, Sea, Sky program with the education team at Hawaiʻi Volcanoes National Park in cooperation with ʻImiloa Astronomy Center and Mokupāpapa Discovery Center.
- Received National Education in Excellence Award for 2022 from the National park Service with Hawaiʻi Volcanoes National Park education team for the Earth, Sea, Sky program.
- Answered inquiries from visitors and provided information regarding the park's layout and history.
- Assisted other divisions in park, when needed.
Eruption Crew Park Ranger
National Park Service
Hawaii National Park, HI
09.2022 - 06.2023
- Patrolled trails and enforced adherence to park safety and regulations to prevent injuries and accidents among visitors.
- Controlled incoming and outgoing traffic during eruptions, special events and directed drivers to parking lots.
- Operated HF/VHF radios, copied and delivered messages, clearances and advisories regarding park safety and regulations.
- Built relationships with team, community members, and visitors to create a welcoming and warm environment that promotes future visits.
- Answered inquiries from visitors and provided information regarding the park's layout, culture, and history.
- Assisted other divisions in park, when needed.
Kupu Service Member
AmeriCorps VISTA
Hawaii National Park, HI
09.2021 - 08.2022
- Served a second term as an Americorps Kupu Service member with Hawaiʻi Volcanoes National Park education team
- Took the lead on distance learning programs (planning and organizing calendar invites, preparing slideshows and activities, and communicating with teachers and/or program organizers).
- Surveyed students for NPF Open Outdoors for Kids Network grant, in regards to park distance learning program & curricula improvements with focus on comparing and contrasting types of volcanoes.
- Planned, organized, co-facilitated with other park rangers to promote diverse school programs for distance learning and in-person visits, with COVID protocols in place.
- Completed service days with state organizations (MKFRP, MKWA, Hawaii Wildlife Fund, etc.) around Hawai'i Island in conservation efforts.
- Answered inquiries from visitors and provided information regarding park layout, culture, and history.
- Assisted other divisions in park, when needed.
Kupu Service Member
AmeriCorps VISTA
Hawaii National Park, HI
10.2020 - 08.2021
- Served as an Americorps Kupu Service member with Hawaiʻi Volcanoes National Park education team
- Planned, organized, co-facilitated with other park rangers to promote diverse school programs for distance learning and in-person visits, with COVID protocols in place.
- Created personalized curriculum, lesson plans and incorporated social emotional learning (SEL) techniques into school programs to better cater to students.
- Completed service days with state organizations (MKFRP, MKWA, Hawaii Wildlife Fund, etc.) around Hawai'i Island in conservation efforts.
- Answered inquiries from visitors and provided information regarding park layout, culture, and history.
- Assisted other divisions in park, when needed.
To-Go Waitress
IHOP
Hilo, HI
06.2020 - 09.2020
- Greeted customers, explained menu options and specials, answered questions, and took orders for food and beverages via phone and online from IHOP.com.
- Checked and communicated with guests to get feedback on prepared orders, resolve issues, or other additional items.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Handled food safely and kept spaces clean to protect customers from food borne illness and maintained proper sanitation.
- Completed side work and prepared food stations and dining areas to prepare for next shift, and assisted other team members.
- Operated POS system to receive payment by cash, check, credit card and provided accurate change.
Assistant Supervisor
Polynesian Cultural Center
Laie, HI
08.2019 - 04.2020
- Engaged customers in friendly, professional dialogue to provide customer service and answered questions regarding the Polynesian Cultural Center and Hukilau Marketplace.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Operated POS system to receive payment by cash, check, credit card and provided accurate change.
- Processed refunds and exchanges for worn, damaged and/or broken merchandise.
- Tracked store inventories, moved excess stock and arranged products to improve sales.
- Cleaned and restocked sales floor and stockroom when business was slow.
- Worked with fellow sales associates to achieve team goals.
- Trained new sales associates in cash register operation, customer services, daily tasks and procedures.
Waitress
IHOP
Hilo, HI
06.2018 - 07.2018
- Greeted customers, explained menu options and specials, answered questions, and took orders for food and beverages while dining in.
- Accommodated guests with children and special needs to promote a comfortable dining experience.
- Checked and communicated with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Handled food safely and kept spaces clean to protect customers from food borne illness and maintained proper sanitation.
- Completed side work and prepared food stations and dining areas to prepare for next shift, and assisted other team members.
- Operated POS system to receive payment by cash, check, credit card and provided accurate change.
Assistant Supervisor
Polynesian Cultural Center
Laie, HI
08.2017 - 06.2019
- Engaged customers in friendly, professional dialogue to provide customer service and answered questions regarding the Polynesian Cultural Center and Hukilau Marketplace.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Operated POS system to receive payment by cash, check, credit card and provided accurate change.
- Processed refunds and exchanges for worn, damaged and/or broken merchandise.
- Tracked store inventories, moved excess stock and arranged products to improve sales.
- Cleaned and restocked sales floor and stockroom when business was slow.
- Worked with fellow sales associates to achieve team goals.
- Trained new sales associates in cash register operation, customer services, daily tasks and procedures.
Hostess/Busser
IHOP
Hilo, HI
06.2017 - 07.2017
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered phone inquiries to schedule reservations and respond to service questions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Collected dirty dishes and glasses from tables and counters, preparing area for next diners.
- Cleaned dining area, kitchen area, and restroom facilities routinely to conform to health codes.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Restocked sanitized equipment, utensils, dishes and silverware for waitress and chefs.
Student Lead Sales Associate
Polynesian Cultral Center
Laie, HI
01.2017 - 06.2017
- Engaged customers in friendly, professional dialogue to provide customer service and answered questions regarding the Polynesian Cultural Center and stores.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Operated POS system to receive payment by cash, check, credit card and provided accurate change.
- Inventoried, received, and displayed product shipments on store retail shelves upon delivery.
- Cleaned and restocked sales floor and stockroom when business was slow.
- Worked with fellow sales associates to achieve team goals.
- Trained new sales associates in cash register operation, customer services, daily tasks and procedures.
Sales Associate
Polynesian Cultural Center
Laie, HI
09.2016 - 01.2017
- Engaged customers in friendly, professional dialogue to provide customer service and answered questions regarding the Polynesian Cultural Center and stores.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Operated POS system to receive payment by cash, check, credit card and provided accurate change.
- Inventoried, received, and displayed product shipments on store retail shelves upon delivery.
- Cleaned and restocked sales floor and stockroom when business was slow.
- Worked with fellow sales associates to achieve team goals.
Education
Bachelor of Arts - Hawaiian Studies
Brigham Young University - Hawaii
La'ie, HI06.2020
Minor - Biology
Brigham Young University - Hawaii
La'ie, HI06-2020
High School Diploma -
STEM School & Academy
Highlands Ranch, CO05.2016
Skills
- Customer service
- Inventory and record-keeping
- Organization and planning
- Time management
- Proficient computer skills (Microsoft Office and other apps)
- Team building
- Problem-solving and critical thinking
References
Jamie Kelley (*)
Retail Supervisor at Goo's Plantation
Polynesian Cultural Center
Phone: 808-227-8552 Email: kelleyj@polynesia.com
Nainoa Keanaaina (*)
Visitor Resource Protection (VRP) Supervisor, Emergency Service Coordinator
Hawai'i Volcanoes National Park (PWR)
Phone: 808-985-6376 Email: nainoa_keanaaina@nps.gov
Jody Anastasio (*)
Education Specialist
Hawai'i Volcanoes National Park (PWR)
Phone: 860-933-5566 Email: jody_anastasio@nps.gov
Isaaca Hanson
District Manager
IHOP
Phone: 808-990-0227 Email: buckle808@gmail.com
(*) Indicates professional reference
Certification
- Received KUPU Hana (service) award for serving and helping others (received July 2021)
- Training and partial certification in Wildland Firefighting (completed S130, S190, L180 on Dec. 2021)
- CPR and First Aid certified (completed Sept. 2021)
- Initial Ethics Training (completed Oct. 2022)
- No FEAR Act Training (completed Oct. 2022)
- Cybersecurity (FISSA) training (completed Oct. 2022)
- NPS-VRP3012 Introduction to NPS SAR operations (completed Oct. 2022)
- FEMA ICS 100, 200, 700, 800 (completed Nov. 2022)
- Training and partial certification in ropes & repelling for NPS SAR operations (started April 2023)
- Received National Excellence in Education 2022 Award with Hawaiʻi Volcanoes National Park education team (received Aug. 2023)
Languages
English
Native/ Bilingual
Hawaiian
Full Professional
Timeline
Overnight Manager on Duty & Crew Chief
IHOP Hilo
12.2023 - Current
Park Ranger (Interpretation & Education)
National Park Service
06.2023 - 12.2023
Eruption Crew Park Ranger
National Park Service
09.2022 - 06.2023
Kupu Service Member
AmeriCorps VISTA
09.2021 - 08.2022
Kupu Service Member
AmeriCorps VISTA
10.2020 - 08.2021
To-Go Waitress
IHOP
06.2020 - 09.2020
Assistant Supervisor
Polynesian Cultural Center
08.2019 - 04.2020
Waitress
IHOP
06.2018 - 07.2018
Assistant Supervisor
Polynesian Cultural Center
08.2017 - 06.2019
Hostess/Busser
IHOP
06.2017 - 07.2017
Student Lead Sales Associate
Polynesian Cultral Center
01.2017 - 06.2017
Sales Associate
Polynesian Cultural Center
09.2016 - 01.2017
Bachelor of Arts - Hawaiian Studies
Brigham Young University - Hawaii
High School Diploma -
STEM School & Academy
Minor - Biology
Brigham Young University - Hawaii
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