Heather L. Alcott

Accommodate listed animals.

• Provided daily care for animals in shelter environment.
• Administered medications and treatments as directed by veterinarians.
• Assisted in animal adoption processes and education for potential owners.
• Maintained cleanliness of animal living areas to ensure health standards.
• Monitored animal behavior and reported concerns to veterinary staff.
• Coordinated with volunteers for animal socialization and enrichment activities.
• Educated the public on responsible pet ownership and welfare issues.
• Trained new staff members on proper animal handling procedures.
• Provided food and water for all animals, ensuring that they had adequate nutrition.

• Produce items to specifications; ensure up and ready times are met and presentation minimums are being followed all day, every day
• Ensure all food safety, sanitation and cross contamination rules are followed while producing, displaying, holding and storing food items
• Monitor and record temperature-sensitive food items as outlined Support the shortage-awareness culture by adhering to QMOS best practices; take appropriate partners to ensure action is taken to address any concerns; promote theft and fraud prevention through guest service
• Proof, bake, package, label and handle top-quality product in order to drive sales and minimize waste
• Are friendly, positive, helpful and team oriented; show respect for all team members and guests; are willing to learn new skills to help the store, the team and themselves
• Follow a compliance and food safety culture and mitigates legal risk.

• Supervise, coach and train the team to achieve speed and service goals
• Create a positive work environment where front end team members are valued and respected
• Give guests a clean, safe, and easy-to shop store by keeping the checkouts, guest service area
• Food service and restrooms are neat and clean
• Consistently deliver 1 + 1 service at the front lanes and all service areas (Food Avenue, service desk)
• Managed all front lane end caps according to planograms which where updated monthly.

• Help recruit and select a diverse team
• Handle all pre-employment testing
• Conducted orientation sessions
• Help deliver other company training programs to team members
• Ensure peer trainers are selected and trained
• Assist with implementing company programs and disciplines to enhance and sustain our culture
• Such as chat sessions, Great Team Recognition, opinion surveys, exit interviews
• Model our culture
• Ensure all compensation, benefits, payroll and safety-related transactions are completed on time.

• Duties included managing an efficient staff of Guest Service Agents
• PBX operators, Concierge, Bellman and Night Auditors
• Providing leadership in guest relations and resolution of guest complaints
• This included acting liaison between guest and other departments
• Scheduling proper staffing levels in accordance with all front office staff
• Train and review front office procedures with all front office staff
• Oversees all other departments while night manager
• Assisted with interviewing and hiring of new associates

• Oversee daily front desk operations
• Training of front desk agents
• Handle guest complaints
• Assisted with scheduling
• Manager on Duty
• Responsible for overall operations of the hotel
• Handle all guest complaints
• Must be knowledgeable of all emergency procedures

• Problem solved and utilized computer systems to perform all related administrative tasks
• Established and maintained special accounts, convention accounts, and packages
• Coordinated with sales managers to create group blocks
• Processed rooming lists
• Completed all changes and cancels for groups; prepared group guests lists.