Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Heather L Bishop

11729 Prado Del Sol Dr., El Paso,Texas

Summary

Skilled and outgoing professional with 28 years of experience in identifying the needs of the client and working to find a solution promptly and professionally. Dependable and detail oriented with the ability to manage multiple tasks and priorities with a high level of accuracy. Broad experience includes data analysis, providing business insights, quality assurance, office management, accounting, invoicing, dispatching, database management, vendor negotiations and contract management.

Overview

28
28
years of professional experience

Work History

Wireless Business Intelligence Agent

DISH Network
12.2021 - 01.2024
  • Ensured the accuracy of data and delivered constructive feedback as a project manager and point of contact for large scale team projects.
  • Collaborated with management at all levels, including directors, for project management and strategic planning.
  • Created comprehensive project outlines and engaged in collaborative calibration sessions with 16 team members to ensure precision.
  • Conducted thorough reviews of customer interactions to extract valuable business insights for stakeholders.
  • Analyzed, consolidated and delivered findings, including recommendations to stakeholders, resulting in cost savings across the company.
  • Streamlined internal processes for improved efficiency and productivity within the company.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

National Quality Assurance Specialist

DISH Network
05.2021 - 12.2021
  • Conducted meticulous call reviews and furnishing stakeholders with valuable insights derived from findings for 5 lines of business.
  • Developed comprehensive evaluations for internal staff and partners to guarantee adherence to the highest quality benchmarks for each interaction,
  • Thrived in a dynamic, high-speed business environment by promptly aligning with evolving strategies, thus enhancing customers interactions.
  • Proactively identified emerging trends and devised solutions to promptly address issues with the sales organization.
  • Analyzed quality and performance data to support operational decision-making.

Customer Service Representative

DISH Network
01.2020 - 05.2021
  • Answered constant flow of customer calls (up to 30 per day) with minimal wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Conducted follow-up calls to gauge customer satisfaction levels and identify opportunities for upselling or cross-selling services.

Vice President

L & R Supply And Chemical Co., Inc.
09.2003 - 09.2019
  • Owned and managed daily operations of the business, including accounting, payroll, payables/receivables and inventory.
  • Delivered fast, friendly and knowledgeable service while handling routine questions and service complaints.
  • Cultivated impactful relationships with 250 customers and drove business development.
  • Consulted with customers to determine the best methods to resolve service and billing issues.
  • Assisted customers during the selection process and helped choose the proper products to meet individual needs.

Office Manager and Sales

L & R Supply And Chemical Co., Inc.
03.1998 - 09.2003
  • Maintained impeccable office organization to support efficiency, professionalism, and performance objectives.
  • Managed inventory and purchase of supplies for office operations and maintenance.
  • Planned for major business changes including system conversions and office moves.
  • Completed billing, collections, and reporting duties on a daily basis.
  • Served as a main point of contact for outside vendors.
  • Oversaw daily functions of the company.

Office Assistant

L & R Supply And Chemical Co., Inc.
03.1996 - 03.1998
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Answered incoming customer calls/inquiries and performed outgoing followup calls.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Performed basic accounts receivable tasks.


Education

Bachelor of Arts - Criminal Justice

University of Texas At El Paso
El Paso, Texas
12.1997

Skills

  • Microsoft Office Suite (Word/Excel/Power Point)
  • Google Workspace (Docs/Sheets/Forms/Sites)
  • Quickbooks
  • AWS Basics
  • Data Analytics
  • Identifying trends
  • Leadership
  • Collaboration
  • Strong work ethic
  • Adaptability / Quick learner
  • Communication
  • Engagement and Relationship building

Accomplishments


  • Team, Coach and Enterprise recognition for outstanding customer service.
  • Dish Way awards for exceeding expectations in all areas of the job duties.

Timeline

Wireless Business Intelligence Agent

DISH Network
12.2021 - 01.2024

National Quality Assurance Specialist

DISH Network
05.2021 - 12.2021

Customer Service Representative

DISH Network
01.2020 - 05.2021

Vice President

L & R Supply And Chemical Co., Inc.
09.2003 - 09.2019

Office Manager and Sales

L & R Supply And Chemical Co., Inc.
03.1998 - 09.2003

Office Assistant

L & R Supply And Chemical Co., Inc.
03.1996 - 03.1998

Bachelor of Arts - Criminal Justice

University of Texas At El Paso

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Heather L Bishop