Erin Chavez
Moreno Valley,CA
Summary
Dedicated and experienced customer service representative with a proven track record of delivering exceptional service to customers. Skilled in handling a high volume of customer enquiries providing insightful product information. Detail-oriented and adept at multitasking in fast-paced environments. Skilled in managing inventory levels, resolving customer complaints, resulting in repeat business and positive online reviews. Proven ability to collaborate with cross-functional teams and maintain key customer relationships to drive revenue growth and achieve company objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inventory Specialist/ Lead Sales Associate
Good Lyfe
Moreno Valley , CA
2020.08 - Current
- Efficiently checked in and managed guest queue to minimize wait times.
- Managed over 50 customer calls daily, providing comprehensive knowledge on company products.
- Maintained cleanliness and orderliness of store environment.
- Managed the successful processing and delivery of 200+ online customer orders per week.
- Managed stock inventory for both sales floors and storage areas.
- Handled high volume sales with cash, credit and gift card transactions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maintained constant oversight of product performance metrics.
- Recorded closing shift's sales statistics.
- Offered support and assistance to team members during work hours.
- Balanced employee cash draws at the beginning and at end of the shift with 100% accuracy rate.
- Responded promptly to customer inquiries regarding product availability.
- Enhanced inventory record accuracy by managing product information in the database.
- Coordinated with vendors regarding the receipt of incoming materials and verified accuracy of the items.
- Conducted physical inventories and reconciled discrepancies, ensuring accurate inventory records.
- Streamlined inventory processes through the use of product categorization and bin labeling, promoting efficiency and organization
Dispatch Center/Customer Service
Lited
Wildomar , CA
2020.04 - 2022.06
- Provided prompt response to customer inquiries via incoming calls
- Demonstrated proficiency in handling order fulfillment through both phone and online platforms.
- Ensured online menu reflected current offerings.
- Managed driver assignments for orders/routes.
- Maintained regular communication with drivers to ensure smooth and secure delivery.
- Ensured adequate supply by promptly replenishing items.
- Received and processed orders from vendors.
- Responded promptly to customer inquiries regarding product availability
- Ensured timely and informative communication with customers regarding product availability.
Brand Ambassador
Pechanga Casino Spa & Resort
Temecula
2018.07 - 2020.03
- Successfully planned and implemented promotional activities.
- Ensured timely assembly and disassembly of event areas.
- Provided support using CMP for guests in establishing rewards accounts and locating special winnings and earnings.
- Aided in directing guests to their seats.
- Streamlined processes for product unboxing in giveaway campaigns.
- Managed promotional events to increase reach and brand awareness.
Hairstylist
La Jolet
Murrieta
2015.08 - 2018.03
- Managed customer interactions, addressed phone queries, and organized appointment bookings.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Organized scheduling of appointments throughout the day.
- Advised clients on how to maintain their haircuts between visits.
- Participated in team discussions regarding marketing strategies for the salon.
- Created flyers for daily specials/promotions.
- Tracked inventory of supplies used for styling services.
Education
License in Cosmetology - Beautician
Marinello School Of Beauty
Murrieta, CA2015-08
Skills
- Customer service
- Inventory management
- Inventory Control
- Record Management
- Discrepancy Resolution
- Shipping coordination
- Data Management
- Order Fulfillment
- Stock control
- Attention to Detail
- Teamwork and Collaboration
- Database Management
- MS Office
Certification
Cosmetology License
Languages
English
Professional
Timeline
Inventory Specialist/ Lead Sales Associate
Good Lyfe
2020.08 - Current
Dispatch Center/Customer Service
Lited
2020.04 - 2022.06
Brand Ambassador
Pechanga Casino Spa & Resort
2018.07 - 2020.03
Hairstylist
La Jolet
2015.08 - 2018.03
License in Cosmetology - Beautician
Marinello School Of Beauty
Cosmetology License
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