Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather L. Cichirillo

Baxley,GA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

16
16
years of professional experience

Work History

Office Manager

Trojan Cargo Sales, LLC
05.2022 - Current
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Controlled finances to lower costs and keep business operating within budget.
  • Evaluated 15 employee records and productivity and submitted evaluation reports.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
  • Responded to employee inquiries to provide assistance with payroll-related questions.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Calculated deductions and processed payroll for employees.
  • Updated reports, managed accounts, and generated reports for company database

Patient Relations Specialist

Satilla Rheumatology & Internal Medicine
02.2019 - 04.2022
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered over 50 incoming calls daily, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Engaged with patients to provide critical information.
  • Resolved customer complaints using established follow-up procedures.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.

Medical Billing Coordinator, General Surgeon

Bacon County Community Care Center
08.2016 - 02.2019
  • Experience billing for Family Medicine, , Orthopedic, and Neurology
  • Ensure claims are entered and submitted within 48 hours of receipt
  • Accurately apply payments to patient accounts
  • Post and reconcile insurance and patient payments
  • Research and resolve incorrect payments, EOB rejections, and other issues with outstanding accounts
  • Insure accuracy of insurance claims
  • Verify correct ICD-10 and CPT codes for variety of specialties
  • Set up new patient accounts
  • Assign ICD-10 to physician’s diagnosis and insure correct level of service and various other CPT codes
  • Retrieve Electronic Remittance Advice (ERA’s)
  • Send secondary claims upon processing of primary insurance
  • Follow up on Insurance and patient aging
  • Re-submit insurance claims as necessary
  • Knowledgeable in timely filing restrictions
  • Insure office practices are in compliance with HIPPA regulations
  • Performed regular rounds to check on patients' following surgery, discuss patient condition and coordinate care.
  • Verified insurance of patients to determine eligibility
  • Delivered timely and accurate charge submissions
  • Liaised between patients, insurance companies, and billing office

Billing Coordinator

Throat Clinic & WSC
01.2011 - 10.2015
  • Experience billing for Otolaryngologist
  • Ensure claims are entered and submitted within 48 hours of receipt
  • Accurately apply payment to patient accounts
  • Post and reconcile insurance and patient payments
  • Research and resolve incorrect payments, EOB rejections, and other issue with outstanding accounts
  • Insure accuracy of insurance claims
  • Verify correct ICD-9 and CPT codes for specialty
  • Work with clearinghouse to resolve file compatibility issues
  • Retrieve Electronic Remittance Advice (ERA’s)
  • Send secondary claims upon processing of primary insurance
  • Monthly processing of Patient statements
  • Answer and resolve patient billing inquires
  • Follow up on Insurance and patient aging
  • Re-submit insurance claims as necessary
  • Knowledgeable in timely filing restrictions
  • Insure office practices are in compliance with HIPPA regulations.

Medical Front Desk Supervisor

Throat Clinic
11.2007 - 01.2011
  • Responsibilities & Results:
  • Oversaw, trained team of four customer service associates
  • Promoted accuracy and efficiency in front desk procedures and paperwork
  • Daily scanning, data entry and troubleshooting of paperwork
  • Resolved insurance issues with patients, physician and staff
  • Maintain environment conducive to patient comfort and confidentiality
  • Insurance verification
  • Financial Counseling
  • Handled and resolved escalated patient complaints
  • Technology Summary

Education

High School Diploma -

Coffee County High School
Douglas, GA
06.1995

Skills

  • ICD-10, CPT & Medical Terminology
  • Claim Entry & Payment Posting
  • Medical Insurance
  • Excellent Interpersonal Skills
  • Insurance & Patient Aging
  • Excellent Phone Skills
  • HIPPA Compliance
  • Various Practice Management Software
  • Online Claim Submission & ERA
  • MS Office (Word, Excel, Outlook)
  • Medinformatix
  • Vision SourceMed
  • MediTech
  • AllScripts
  • Banking Operations
  • Account Reconciliation
  • Office Supplies and Inventory
  • Biweekly Payroll Processing
  • Account Reconciliation
  • Business Administration
  • Office Supplies and Inventory
  • Biweekly Payroll Processing
  • Event Coordination
  • Office Management Software

Timeline

Office Manager

Trojan Cargo Sales, LLC
05.2022 - Current

Patient Relations Specialist

Satilla Rheumatology & Internal Medicine
02.2019 - 04.2022

Medical Billing Coordinator, General Surgeon

Bacon County Community Care Center
08.2016 - 02.2019

Billing Coordinator

Throat Clinic & WSC
01.2011 - 10.2015

Medical Front Desk Supervisor

Throat Clinic
11.2007 - 01.2011

High School Diploma -

Coffee County High School

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Heather L. Cichirillo