Heather L Davis

● Greet customers promptly with a friendly and sincere welcome. Actively listening and understanding requests & responding with appropriate action and providing accurate information such as hotel amenities and local attractions.

● Complete registration process by inputting and retrieving information from the computer system, confirming information including number of guests and room rate. Promote all marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate.

● Close guest accounts at time of check out and inquire of guests satisfaction.

● Record guest comments or complaints by listening and offering assistance in order to resolve any problems such as price conflicts, insufficient heating/cooling, etc.

● Promptly answer the telephone using a clear speaking voice. Answer telephone with the hotel’s scripted greeting. Input messages into the computer and retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.

• Accesses patient information to confirm appointment times, appointment locations, and room numbers.
• May provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping and amenities) in the hospital and within the community.
• Patient service: Greet patients and visitors, answer questions, and provide general assistance.
• Data entry: Enter patient information into the computer system, including demographics, insurance, and copayments.
• Insurance verification: Verify insurance eligibility and communicate responsibilities to patients and their families.
• Collections: Collect co-pays, co-insurance, and deductibles and set up payment plans.
• Paperwork: Explain paperwork to patients, ensure they complete it, and file the forms.
• Patient identification: Prepare and distribute patient identification bands.
• Patient transportation: Coordinate and assist with transporting patients to assigned rooms.
• Department policies: Communicate department policies and enforce rules in the ER waiting room.
• Discharge information: Forward discharge information to the proper area for processing.
• Telephone: Answer multi-line telephones, using departmental procedures to route and transfer calls.