Summary
Overview
Work History
Skills
Timeline
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Heather L. Lucero

Yucca Valley,California

Summary

Seeking a position in the area of Range technician 1 maintenance support, and operations of live fire ranges and training areas aboard a military installation. Punctual and honest worker with solid background in professional environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help improve service and reduce waste. Encouraging manager and analytical problem-solver . Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance job engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet job goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

23
23
years of professional experience

Work History

Cashier Supervisor

Jack In The Box
Yucca Valley, CA
01.2016 - 01.2018


  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Monitored areas for security issues and safety hazards.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.

Team Leader

Blimpies
Yucca Valley, CA
01.2010 - 01.2013


  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Frequently inspected production area to verify proper equipment operation.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Built strong relationships with customers through positive attitude and attentive response.

Ground Laborer

Bob And Margo Sturges
Yucca Valley, CA
05.2008 - 03.2009
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Installed stonework according to landscape design plan and client specifications.
  • Cut trees and shrubs to shape and maintain landscape.
  • Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Performed equipment maintenance and repairs to keep tools functional for projects.
  • Operated landscaping equipment with focus on safety and machine longevity.

Care Team Coordinator

Braswell Family Senior Care
Yucca Valley, CA
01.2001 - 01.2007


  • Facilitated communication between patients and various departments and staff.
  • Provided excellent customer service.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Followed document protocols to safeguard confidentiality of patient records.

Team Operator

Carls Jr
Yucca Valley, CA
01.1995 - 01.1997
  • Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
  • Set up machines to start production cycles and controlled machine settings.
  • Performed quality assurance tasks to promote accuracy and minimize mistakes.
  • Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
  • Monitored and tracked warehouse inventory and ordered new materials to prevent shortages.
  • Performed quality checks to identify finish discrepancies.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Trained newly hired employees on machine operations and control set ups, explaining safety procedures to prevent injuries.

Skills

    Merchandising operations

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Timeline

Cashier Supervisor

Jack In The Box
01.2016 - 01.2018

Team Leader

Blimpies
01.2010 - 01.2013

Ground Laborer

Bob And Margo Sturges
05.2008 - 03.2009

Care Team Coordinator

Braswell Family Senior Care
01.2001 - 01.2007

Team Operator

Carls Jr
01.1995 - 01.1997
Heather L. Lucero