Heather Leeann Duncan
Tallahassee,FL
Summary
Results-oriented personal assistant, administrative support specialist, and customer service professional with over 5 years of remote experience and a solid background in administrative operations spanning more than 10 years. Proven expertise in optimizing executive workflows, fostering client engagement, and driving operational efficiency. Proficient in a wide range of tools including Microsoft Office Suite, Google Workspace, Trello, Asana, Slack, Zoom, HubSpot, Zendesk, and various CRM platforms. Thrives in fast-paced remote environments and dedicated to delivering top-notch administrative and customer service support. Known for exceptional organizational skills and the ability to efficiently manage multiple tasks. A quick learner who embraces growth opportunities in dynamic settings. Meticulous attention to detail and strong problem-solving abilities ensure the timely completion of assignments. Excited to leverage and further develop communication and administrative skills.
Overview
14
14
years of professional experience
Work History
Customer Support Specialist
Sweet Water Transport
01.2024 - 01.2025
- Maintained 95% satisfaction handling phone, email & chat support
- Developed a self-service FAQ portal, reducing repetitive inquiries by 40%
- Streamlined CRM data tracking, improving case resolution efficiency
Amazon Logistics
01.2024 - 01.2025
- Delivered 100+ packages daily, optimized routes
Virtual Executive Assistant
CRT Consulting LLC
01.2022 - 01.2024
- Managed executive calendars, travel logistics, and confidential projects
- Implemented automated follow-ups, increasing engagement by 30%
- Facilitated virtual meetings and document preparation for streamlined operations
- Liaised effectively between executives and other departments or external contacts for successful collaboration.
Sodexo
01.2022 - 01.2024
- Managed scheduling, inventory, and administrative tasks
Administrative Assistant
Matthew Duncan Construction LLC
01.2019 - 01.2022
- Migrated records to cloud-based systems, improving retrieval speed by 60%
- Automated workflows, reducing manual data entry by 40%
- Organized 50+ project meetings annually, improving project completion efficiency
Chelsea’s Salon & Spa
01.2011 - 01.2019
- Customer service, scheduling, sales, and performing nail services on clients
Education
High School Diploma -
Santa Fe High Schhool
Alachua, FLSkills
- Executive Support
- Administration
- Calendar Management
- Email Management
- Expense Reporting
- Virtual Event Coordination
- Customer Relations
- Support
- CRM Management
- Inquiry Resolution
- High-Volume Communication
- Process Optimization
- Technology
- Workflow Automation
- AI Chat Support
- Cloud-Based Documentation
- Empathy and patience
- Customer service excellence
- Problem-solving
Call To Action
Ready to streamline executive operations and provide top-tier administrative support in a dynamic remote setting
Endorsements
- Heather is an outstanding problem-solver., Kevin Meyer, CRT Consulting
- Her proactive support saved our team invaluable time., Janelle Ballard
- Heather’s customer service skills ensure clients feel heard and valued., Tamika Foryner
Timeline
Customer Support Specialist
Sweet Water Transport
01.2024 - 01.2025
Amazon Logistics
01.2024 - 01.2025
Virtual Executive Assistant
CRT Consulting LLC
01.2022 - 01.2024
Sodexo
01.2022 - 01.2024
Administrative Assistant
Matthew Duncan Construction LLC
01.2019 - 01.2022
Chelsea’s Salon & Spa
01.2011 - 01.2019
High School Diploma -
Santa Fe High Schhool
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Career advancementCompany CultureWork from home optionHealthcare benefitsWork-life balanceQuote
Character cannot be developed in ease and quiet. Only through experience of trial and suffering can the soul be strengthened, ambition inspired, and success achieved.
Helen Keller
Interests
Helping others
Growth
Software
Microsoft 365
Zoho
Zoom
Adobe
Invoice2go
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