Heatherly Yarnell
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
General Manager
Fairfield Inn And Suites Marriott
08.2019 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Increased revenue year over year.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Ordered food and housekeeping supplies for the entire hotel
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Provided exceptional service and assistance to guests upon check-in.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Streamlined check-in/check-out processes by introducing new technology solutions, reducing wait times for guests.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Maintained strict adherence to budgetary guidelines while allocating resources effectively across departments.
Hotel Front Desk Receptionist
Fairfield Inn And Suites Marriott
04.2016 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Education
Certified Dental Assistant - Dental Assisting And Office Management
Chemeketa Community College
Salem, ORCertification - Pool And Spa Operator
Pool And Hot Tub Alliance
Durango07.2020
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Training and coaching
- Staff Management
- Customer Relations
- Staff Training
- Inventory Control
- Employee Scheduling
- Administrative Skills
- Schedule Management
- Labor Cost Controls
- Performance Improvement
- Expense Control
Timeline
General Manager
Fairfield Inn And Suites Marriott
08.2019 - Current
Hotel Front Desk Receptionist
Fairfield Inn And Suites Marriott
04.2016 - Current
Certified Dental Assistant - Dental Assisting And Office Management
Chemeketa Community College
Certification - Pool And Spa Operator
Pool And Hot Tub Alliance
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