Heather M Ahumada
Fort Bragg,CA
Summary
Hardworking, honest professional with proven customer service, multitasking and time management. Committed to maintaining positive, friendly relationships with patients and coworkers. Ensuring a safe and sanitary workplace
Overview
6
6
years of professional experience
Work History
Patient Access Coordinator
Adventist Health Mendocino Coast
Fort Bragg, CA
01.2021 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
General Merchandiser
Target
Santa Rosa, CA
09.2019 - 06.2021
- Unloaded trucks, stocked shelves and carried merchandise out to floor for customers.
- Recommended merchandise to customers based on needs and preferences.
- Processed shipments and maintained organized stock shelves.
- Consistently put customers first by handling needs with sense of urgency and compassion.
Cashier
Rossi's Building Materials
Fort Bragg, CA
04.2017 - 08.2018
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Helped customers find specific products, answering questions and offering advice.
- Received payments for product and issued receipts reflecting zero balances or additional payments required to bring accounts current.
- Smoothly processed incoming orders, handling over 10 transactions per day with exceptional accuracy.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Courtesy Clerk
Safeway
Fort Bragg, CA
07.2015 - 05.2017
- Collected shopping carts from parking lot to maintain clean, organized parking lot area.
- Assisted customers with price checks, heavy items and finding products.
- Returned exchanged or unwanted items to correct shelf locations and organized display arrangements.
- Packaged or bagged purchases and helped customers move items to vehicle.
- Maintained store cleanliness and sanitation.
Education
Some College (No Degree) - Phlebotomy
Petaluma Adult School
Petaluma, CASkills
- Venipuncture/Capillary Blood Collection
- Customer Service
- Communication Skills
- Dexterity
- Attention to Detail
- Properly Labeling Specimens
- Reading and Interpreting Medical Documents
- HIPPA Compliance
- CPR
- Calm and Effective Under Pressure
- Administrative and Office Support
- Registration and Scheduling
- Organized and Efficient
- Documenting and Recording Information
- Verbal and Written Communication
- Time Management and Prioritization
Timeline
Patient Access Coordinator
Adventist Health Mendocino Coast
01.2021 - Current
General Merchandiser
Target
09.2019 - 06.2021
Cashier
Rossi's Building Materials
04.2017 - 08.2018
Courtesy Clerk
Safeway
07.2015 - 05.2017
Some College (No Degree) - Phlebotomy
Petaluma Adult School
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