Summary
Overview
Work History
Education
Skills
Timeline
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Heather M. Buteau

New Iberia,LA

Summary

Human Resources Assistant with a track record of improving onboarding processes and maintaining data integrity at Lafayette Bone and Joint Clinic. Expertise in benefits communication and relationship management, with strong multitasking and problem-solving abilities. Focused on streamlining operations to enhance employee satisfaction and overall efficiency. Proficient in Microsoft Office, committed to promoting a positive workplace culture.

Overview

26
26
years of professional experience

Work History

Human Resources Assistant

Lafayette Bone and Joint Clinic
Lafayette, LA
05.2025 - Current
  • Streamlined employee onboarding processes and maintained documentation for new hires.
  • Coordinated benefits administration and addressed inquiries from employees.
  • Assisted recruitment efforts by scheduling interviews and screening candidates.
  • Maintained accurate employee records to ensure data integrity in HR systems.
  • Responded to employee inquiries regarding policies, benefits, and workplace issues.
  • Created and organized personnel files to secure sensitive employee data.
  • Guided new hires through orientation while explaining necessary documentation.
  • Conducted exit interviews to collect feedback from departing employees.

Financial Coordinator/Human Resources Specialist

Dr. Stephen Searcy
Lafayette, La
09.2015 - 05.2025
  • Coordinated weekly schedules to optimize staff efficiency.
  • Handled phone calls and patient inquiries promptly.
  • Assisted patients directly with billing, treatment, and scheduling concerns.
  • Organized daily tasks for all assistants to enhance workflow.
  • Input patient and insurance data into Orthotrac system accurately.
  • Communicated insurance benefits to patients clearly, ensuring understanding of financial obligations.
  • Collaborated with insurance companies to obtain essential policy information.
  • Oversaw financial activities including accounting, payroll, and reporting functions.

Dental Assistant

Dr. Jay Waguespack
Lafayette, La
01.2008 - 01.2012
  • Prepared patients for procedures and assisted Dr. Waguespack
  • Prepared records, which included taking impressions, pouring, and mounting models
  • Educated patients on treatment procedures and post-procedure home care.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
  • Assisted dentist with completing procedures.
  • Prepared and cleaned rooms before and after procedures and sterilized instruments
  • Entered notes in patient’s charts, ordered supplies and answered phones.

Administrative Assistant

Preventive Maintenance Services, Inc
New Iberia, La
01.2007 - 01.2008
  • Answered phones, scheduled all meetings, researched jobs and prepared job folders, and any additional errands he may have needed
  • With that I also assisted in human resources and payroll
  • Was the direct line between our company and our human resource company.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Processed financial documents, contracts, expense reports and invoices.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.

Dental Assistant

Dr. Anthony Rainwater, DDS
Lafayette, La
01.2000 - 01.2007
  • Prepared patients for procedures and assisted Dr. Rainwater with performing root canal procedures on patients
  • Prepared and cleaned rooms before and after each procedure and sterilized instruments
  • Ordered all supplies, answered phones, and handled insurance claims.
  • Educated patients on treatment procedures and post-procedure home care.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Supported dentist chairside with root canal and extraction procedures.

Education

MBA - Human Resources Management

University of Louisiana of Lafayette
Lafayette, La
12.2022

Bachelor of Science - Business Administration

University of Louisiana At Lafayette
Lafayette, LA
05.2020

South Louisiana Community College
New Iberia, LA
01.2003

Skills

  • Orthotrac proficiency
  • Data entry
  • Insurance knowledge
  • Calendar management
  • Billing and invoicing
  • Benefits communication
  • Verbal and written communication
  • Payment processing
  • Financial closings
  • Human resources management
  • Balance sheet oversight
  • Financial document analysis
  • Complex problem solving
  • Microsoft Office expertise
  • Coaching and mentoring
  • Staff training and development
  • Appointment scheduling
  • Customer service excellence
  • Schedule coordination
  • Time management skills
  • New hire onboarding
  • Multitasking and organization
  • Decision making skills
  • Relationship building strategies
  • Staff scheduling efficiency
  • Complaint resolution

Timeline

Human Resources Assistant

Lafayette Bone and Joint Clinic
05.2025 - Current

Financial Coordinator/Human Resources Specialist

Dr. Stephen Searcy
09.2015 - 05.2025

Dental Assistant

Dr. Jay Waguespack
01.2008 - 01.2012

Administrative Assistant

Preventive Maintenance Services, Inc
01.2007 - 01.2008

Dental Assistant

Dr. Anthony Rainwater, DDS
01.2000 - 01.2007

MBA - Human Resources Management

University of Louisiana of Lafayette

Bachelor of Science - Business Administration

University of Louisiana At Lafayette

South Louisiana Community College

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Heather M. Buteau