Summary
Overview
Work History
Skills
Affiliations
Certification
Timeline
Generic

Heather Marie Kistner

FRIENDSVILLE,TN

Summary

I offer unwavering compassion and dedicated support, harnessing my skills in human care, communication, and collaboration to deliver personalized and empathetic assistance that truly makes a difference.

Overview

29
29
years of professional experience
1
1
Certification

Work History

President, Board of Directors

Tennessee Valley Unitarian Church
Knoxville, TN
06.2023 - 06.2025
  • I am an empathetic communicator dedicated to uniting diverse perspectives
  • Conducted financial analysis and provided insights on key performance indicators to support strategic development for future growth
  • I drove the successful implementation of a 6% increase in salary for all employees

Group Facilitator

Healing the Home
Knoxville, TN
01.2023 - 05.2023
  • Facilitated groups revolving around ending the cycle of domestic abuse
  • Created conversation prompts to raise participant engagement levels during sessions and adjusted facilitation strategies
  • Created an environment that is conducive to open dialogue between all members of the group

Substitute Teacher

ESS
Maryville, TN
08.2020 - 01.2023
  • Managed diverse K-12 classrooms, adapting lesson plans
  • Creating a positive learning environment while effectively managing student behavior and caring for their needs

Auction Manager

Auction.com
Crossville, TN
11.2017 - 11.2019
  • Directed the foreclosure process from initiation to completion, ensuring timely and accurate execution of all steps

Homemaker

Home
Crossville, TN
01.2011 - 11.2017
  • I started a family with my husband and focused on teaching and guiding our children through the early years of their lives

Manager of Operations

Alaska Airlines
Seattle, WA
05.1996 - 12.2006
  • Developed and led a team of 15 managers across the East Coast and Mexico to enhance operational success
  • Oversaw the opening of six locations along the East Coast to support Alaska Airlines' route expansion
  • Facilitated training programs to improve management skills and operational efficiency

Skills

  • Dispute mediation
  • Systematic analysis
  • Holistic support
  • Effective presentation

Affiliations

Family Lifeline, Board Member, Actively involved in bridging the gap of services for those who are affected by domestic abuse by driving forward the tools and resources of Family Lifeline into the community.

Certification

  • Certified Peer Recovery Support Specialist, State of Tennessee Department of Mental Health and Substance Abuse, 03/01/25, Currently obtaining full certification and completing 75 volunteer hours with Helen Ross McNabb Center in Knoxville.
  • CPR
  • First Aid

Timeline

President, Board of Directors

Tennessee Valley Unitarian Church
06.2023 - 06.2025

Group Facilitator

Healing the Home
01.2023 - 05.2023

Substitute Teacher

ESS
08.2020 - 01.2023

Auction Manager

Auction.com
11.2017 - 11.2019

Homemaker

Home
01.2011 - 11.2017

Manager of Operations

Alaska Airlines
05.1996 - 12.2006

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Heather Marie Kistner