Heather Patterson
Parker,CO
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
23
23
years of professional experience
Work History
Clinical Care Manager I
WellPower
2023.07 - Current
- Triaged crisis situations and enacted appropriate interventions for treatment until end of event.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Communicated with patients, asked appropriate questions and employed active listening to determine best care.
- Training in Zero Suicide Program(Suicide Prevention Pathway), PsychArmor (Suicide Prevention for Veterans), Harm Reduction and Risk Assessment, Identification and Triage using C-SSRS, Trauma-Informed Care, and Diversity, Equity and Inclusiveness.
- Assist caseload in meeting basic needs for food, clothing, shelter, personal safety, and general medical and dental care, and assist them with applications for income, medical, housing, or other benefits which may needed. Identify persons for whom establishment of a protective payee-ship is necessary and arrange this assistance.
- Ensure persons assigned have access to needed services and community resources by arranging for transportation, or if necessary, transporting a person served in personal vehicle.
- Provide comprehensive psychosocial services that include a continuum of high and low intensity services designed to improve or maintain person's abilities to function in normal social roles. These will include, but not limited to, services which:
- Identify strengths and symptoms with an individual in an effort to help facilitate setting goals and connecting to appropriate resources.
- Educate and empower progress in daily living skills such as medication use, diet, exercise, personal hygiene, shopping, cooking, budgeting, housekeeping, use of transportation, and other community services;
- Help persons on the caseload develop social skills, interests, and leisure time activities to provide a sense of participation and personal worth, including opportunities for age appropriate, culturally appropriate daytime and evening activities;
- Support individuals in finding and connecting to appropriate employment opportunities, vocational rehabilitation services, or supported work environments where appropriate;
- Assist in locating a rehabilitative or supportive housing arrangement. The choices should be broad enough to allow each person served and opportunity to live in an atmosphere offering the degree of support necessary, while also providing incentives and encouragement for an individual to assume increasing responsibilities for their lives;
- Offer support, assistance, consultation, and education to families, friends, landlords, employers, community agencies, and others who come into contact with persons served, in order to maximize support and reduce stigma;
- Identify and work with potential natural support systems such as neighborhood networks, churches, and community organizations.
Administrative Assistant
Sulzer Pumps US
2021.08 - 2022.01
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Arranged rapid office equipment repair and maintenance with vendors.
- Processed invoices and expenses to facilitate on-time payment.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Created detailed expense reports and requests for capital expenditures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
STEM Teacher
Platte River Classical Academy-Douglas County
2018.07 - 2019.05
- Planned, prepared and taught lesson plans, giving students individual support.
- Taught subject matter based on information compiled from textbooks, online sites and other educational materials.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Assessed student comprehension through regular quizzes, tests and assignments.
- Demonstrated willingness to accept feedback and make corrections based on advice from peers, parents and principal.
- Demonstrated positive and effective classroom management skills.
Mental Health Paraprofessional
Ozark Guidance Center
2003.06 - 2004.06
- Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships.
- Worked as a School-based mental health paraprofessional in Benton County, Arkansas school system.
- Responsible for working alongside both therapist and client to help implement therapeutic plans.
- In this role I primarily worked with clients that had mental health and or behavioral issues, as well as developmental delays.
- Worked with clients in both high school and alternative high school environment.
- Documented client progress in confidential files.
- Evaluated patients and implemented comprehensive treatment plans to enhance mental health.
- Performed client assessments and developed treatment plans.
Mental Health Paraprofessional
Ozark Guidance Center
2003.02 - 2003.06
- Documented client progress in confidential files.
- Worked in Day program for adults with mental illnesses and developmental disabilities.
- Worked closely with their therapists to execute client's personalized therapeutic plan by assisting with daily life management skills.
- Utilized Strengths-Based Clinical Case-Management Model to support clients in meeting therapeutic goals.
- Performed client assessments and developed treatment plans.
- Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
- Provided clients with recommendations to community resources.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Caseworker
U.S Department Of Health And Human Services
2002.08 - 2003.02
- Assessed needs of each client and recommended appropriate services and resources.
- Maintained high level of client confidentiality, following strict guidelines and recommendations.
- Trained to offer office-based services and resources to eligible clients in Washington County, Arkansas. Resources were ARKids; which is health insurance for pregnant women and children from birth to 18 years old, as well as Food Stamps.
Behavioral Health Associate
Hillview Acres Children's Home (Summer Internship)
2001.06 - 2001.08
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Facilitated on-site activities, support groups and outings for clients.
- Performed client intake procedures according to internal standards for new admissions.
- Worked at their residential facility in Summer Day Program. Assisted House parents with planning and organizing daily activities for kids ages 5-17.
- Trained and in charge of basis medication management.
- Received Safety and Security Training for calmly and properly handling any situations in which client was expressing emotional dysregulation or physical aggression.
- Prepared and submitted daily notes to management.
Behavioral Health Associate
Ozark Guidance Center (Internship)
2000.11 - 2001.05
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Facilitated on-site activities, support groups and outings for clients.
- Performed client intake procedures according to internal standards for new admissions.
- Worked in Habberton House, adolescent residential facility. Facilitated patient education and rehabilitation plans to develop social, coping , and anger management skills.
- Observed and interacted with clients, and provided feedback to therapeutic staff.
- Engaged patients in activities designed to encourage achievements as part of their therapeutic plan.
Education
Master of Science - Criminal Justice
St. Ambrose University
Davenport, IA05.2021
Bachelor of Arts - Family And Human Services
John Brown University
Siloam Springs, AR05.2002
High School Diploma -
Norwalk High School
Norwalk, IA05.1998
Skills
- Records Management Systems
- Microsoft Windows
- Microsoft SharePoint
- Administrative Procedures
- Data Collection
- Adobe Systems Adobe Photoshop
- SAP
- Clinical Support
- Care plan implementation
- Patient care advocacy
Timeline
Clinical Care Manager I
WellPower
2023.07 - Current
Administrative Assistant
Sulzer Pumps US
2021.08 - 2022.01
STEM Teacher
Platte River Classical Academy-Douglas County
2018.07 - 2019.05
Mental Health Paraprofessional
Ozark Guidance Center
2003.06 - 2004.06
Mental Health Paraprofessional
Ozark Guidance Center
2003.02 - 2003.06
Caseworker
U.S Department Of Health And Human Services
2002.08 - 2003.02
Behavioral Health Associate
Hillview Acres Children's Home (Summer Internship)
2001.06 - 2001.08
Behavioral Health Associate
Ozark Guidance Center (Internship)
2000.11 - 2001.05
Master of Science - Criminal Justice
St. Ambrose University
Bachelor of Arts - Family And Human Services
John Brown University
High School Diploma -
Norwalk High School
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