Heather Marie Philbin

• Developed and implemented operational policies and procedures.
• Formed and sustained strategic relationships with clients.
• Oversaw daily operations, optimizing efficiency and productivity.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Fostered positive relationships with clients and vendors.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Provided excellent customer service to ensure repeat business from satisfied clients.

• Drove customer satisfaction by addressing concerns or feedback promptly.
• Developed and implemented operational policies and procedures.
• Formed and sustained strategic relationships with clients.
• Forecasted customer demand to set prices or credit terms for goods or services.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Coordinated with HR to recruit, train, and retain staff.

.Provided all aspects of Hairdressing, Barbering, and Nailcare for all residents and staff in the Nursing Rehabilitation settings.

Including

• Shaved, trimmed and shaped beards and mustaches.
• Customized styles, services and products to suit client needs and maintain customer satisfaction.
• Trained or supervised other hairstylists, hairdressers and assistants.
• Continuously updated skills through training courses and seminars.
• Performed proper sanitation of tools and equipment.
• Delivered exceptional customer service by addressing concerns promptly.
• Used curlers, rollers and curling irons to press and curl hair.
• Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
• Fostered loyal clientele base through quality services and rapport-building.
• Achieved monthly sales goals through effective product promotion.
• Maintained clean and hygienic work environment for clients.
• Updated and maintained customer information records and beauty services provided.
• Shampooed, conditioned and dried hair and scalp or hairpieces.
• Massaged and treated scalp using hands, fingers or vibrating equipment.
• Mastered advanced techniques in updos and special event styles.
• Demonstrated proficiency with various styling tools (flat irons, curling wands).
• Collaborated with team members to provide seamless service experiences.