Heather Miller, MSW, LCSW-C
Summary
Licensed clinician with years of diverse experience in both behavioral health, substance abuse and Employee Assistance. Committed to continued growth as a clinician, in order to provide the best possible therapeutic experience to clients.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Volunteer Clinical Consultant
Vetslink
05.2017 - 05.2022
- As an Army spouse and clinician, assisted in reviewing protocols for intake calls for crisis hotline.
- Developed and proposed solutions for making positive improvements to operational and patient care strategies.
- Provided research data on evidence based practices for PTSD.
Employee Assistance Management Consultant
United Behavioral Health
09.2006 - 05.2012
- Developed individual treatment plans including appropriate level of care, community/workplace resources and Fitness for Duty evaluations.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Facilitated Critical Incident Response services and crisis intervention in the workplace.
- Demonstrated ability to identify, target and resolve complex workplace issues to eliminate insufficiencies, streamline operations and ensure 100% compliance with legal and regulatory requirements.
- Provided consultation on workplace violence, safety sensitive roles, substance assessment/treatment to HR, Union officials, legal counsel and other workplace stakeholders.
- Improved employee performance and retention by establishing connections between employers/healthcare and community resources.
- Subject matter expert for IMB and Delta Airlines
Employee Assistance Team Leader
United Behavioral Health
09.2004 - 08.2006
- Provided clients with consultation, brief counseling and intervention.
- Consulted with providers to determine the most comprehensive and appropriate treatment planning.
- Supported clients by providing referrals and linkages to substance abuse, behavioral health and medical services.
- Maintained clear, thorough and accurate clinical case records.
- Implemented psychological interventions and coordinated community resources to assist clients' in community integration.
- Evaluated treatment techniques after sufficient time periods to determine effectiveness for each client.
- Mentored and guided clinicians to foster thorough clinical assessments and proper case documentation.
Outpatient Behavioral Health Therapist
Three Lower Counties
06.2000 - 08.2004
- Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
- Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
- Advocated for client needs and referred clients to specialists, educational outreach programs or social service agencies for additional interventional needs.
- Supervised clinicians-in-training such as interns and new counselors.
- Facilitated and conducted group and individual therapy sessions to address mood disorders, personality disorders, PTSD, anger management, co-parenting, substance abuse and grief.
- Participated in interdisciplinary staff meetings to implement research-based changes and assess treatment plans.
- Developed and implemented Psychiatric Rehabilitation Program (PRP).
- Implemented therapeutic summer program and supervised staff.
Public Policy Researcher
White House Office Of National Drug Control Policy
08.2000 - 05.2001
- Identified, researched and tracked legislative issues relevant to substance abuse and mental health issues including U.S department of Labor's Working Partners for an Alcohol and Drug Free Workplace.
- Consulted and coordinated with Drug free workplace grant recipients to help with development of programs.
- Drafted articles, letters, reports and technical documents on substance policy, community and workplace based interventions.
- Interviewed families impacted by substance addiction.
- Organized and planned meetings with high-level political appointees and elected officials.
Education
Master of Social Work - Employee Assistance
University of Maryland - Baltimore
Baltimore, MD05.2001
Bachelor of Social Work -
Salisbury University
Salisbury, MD05.2000
Skills
- Suicide prevention and domestic violence assessment
- Development of crisis and risk management plans
- Coaching for Performance, Motivation and Engagement
- Ability to advocate/negotiate systems and agencies for/with patients
- Multi-disciplinary coordination
- Implementing new programs, policies and procedures to enhance coordination of care, quality assurance and client satisfaction
- Report and case Reviewing
- Subject matter expert on Federal Laws related to safety sensitive employees, FAA, DOT and substance abuse
- Research Case Studies
- Report and case Reviewing
- Subject matter expert on Federal Laws related to safety sensitive employees, FAA, DOT and substance abuse
- Research Case Studies
- Report and case Reviewing
- Subject matter expert on Federal Laws related to safety sensitive employees, FAA, DOT and substance abuse
- Research Case Studies
- Report and case Reviewing
- Subject matter expert on Federal Laws related to safety sensitive employees, FAA, DOT and substance abuse
- Research Case Studies
Certification
- Licensed Clinical Social Worker/States: Maryland 11/2003, Pennsylvania 6/2004, Florida 2/2023
- Certified Employee Assistance Professional effective until 9/12 (processing reinstatement)
- Certified Clinical Trauma Professional CCTP-I
- Clinical Telemental Health Provider (CTMH)
Timeline
Volunteer Clinical Consultant
Vetslink
05.2017 - 05.2022
Employee Assistance Management Consultant
United Behavioral Health
09.2006 - 05.2012
Employee Assistance Team Leader
United Behavioral Health
09.2004 - 08.2006
Public Policy Researcher
White House Office Of National Drug Control Policy
08.2000 - 05.2001
Outpatient Behavioral Health Therapist
Three Lower Counties
06.2000 - 08.2004
Master of Social Work - Employee Assistance
University of Maryland - Baltimore
Bachelor of Social Work -
Salisbury University
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