Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Affiliations
Timeline
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Heather Nicole Reyes

Westminster,CA

Summary

Quality Associate with a background in customer service, known for high efficiency and task completion precision. Experience in regulatory compliance, quality control, and process optimization. Proven ability to solve challenges and create cross-functional collaboration in order to maintain product standards and improve operational efficiency. Strong communication skills, problem-solving talents, and knowledge with SAP software are among my strengths. Previous responsibilities included improving customer service practices and contributing to greater team efficiency.

Overview

9
9
years of professional experience

Work History

Quality Associate

House of Rohl
Irvine, USA
01.2024 - Current
  • Maintained accurate inventory records in SAP system.
  • Updated databases used by the Quality Assurance department with relevant information such as test results, audit results.
  • Inspects in-process production by confirming specifications, conducting visual and measurement tests, communicating required adjustments to production supervisor.
  • Coordinated with cross-functional teams to address quality issues and implement corrective actions.

Quality Control and PM Inspector

BBraun Medical Inc.
Irvine, USA
07.2022 - 11.2023
  • Analyzed plans, specifications and blueprints to understand product requirements.
  • Identified production concerns and worked with supervisors to understand and remedy situations.
  • Compared product and materials colors, shapes, textures and grades with predetermined templates.
  • Documented inspection results by completing reports and logs and summarizing and entering data into quality database.

Merchandise Associate

Walmart
Foothill Ranch, CA
06.2021 - 06.2022
  • Answered telephone to give callers store information and look up order details.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Demonstrated excellent customer service skills at all times.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Customer Service Cashier

Mcdonalds
Foothill Ranch, USA
10.2016 - 12.2019
  • Demonstrated exceptional oral and written communication skills with customers, and management to ensure efficient delivery of services.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.

Education

Some College (No Degree) - Architecture

Saddleback College
Mission Viejo, CA
12-2026

High School Diploma -

El Toro High School
Lake Forest, CA
06.2019

Skills

  • Customer service
  • Inventory management
  • Quality inspection
  • Database management
  • Documentation skills
  • Sales support
  • Product knowledge
  • Effective communication
  • Data entry
  • Teamwork and collaboration

Hobbies and Interests

  • Hiking
  • Organizing
  • Reading books
  • Visiting different islands and beaches
  • Travelling to different states
  • Watching horror movies

Languages

  • English
  • Tagalog, Fluent

Affiliations

Hiking and Cooking

Timeline

Quality Associate

House of Rohl
01.2024 - Current

Quality Control and PM Inspector

BBraun Medical Inc.
07.2022 - 11.2023

Merchandise Associate

Walmart
06.2021 - 06.2022

Customer Service Cashier

Mcdonalds
10.2016 - 12.2019

Some College (No Degree) - Architecture

Saddleback College

High School Diploma -

El Toro High School

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Heather Nicole Reyes