Heather Peterman
Spring Lake,MI
Summary
Motivated registered nurse with 8+ years of experience in the field and 18+ years in various healthcare settings and roles. Strong problem-solving abilities and a continuous willingness to learn. Committed to contributing to team success and further developing professional skills. Excels in building strong rapport with patients, their families, and team members, leveraging extensive experience in diverse healthcare environments. Proficient in EMR documentation and dedicated to making meaningful contributions towards advancing organizational goals.
Skills
- Chronic Disease Management
- Clinical assessment
- HIPAA Compliance
- Analytical Thinking
- Problem-solving abilities
- EMR / EHR
- Task Prioritization
- Reliability
- Microsoft Office
- Multitasking Abilities
- Time Management
- Interpersonal Communication
Overview
18
18
years of professional experience
Work History
RN Case Manager
Landmark Health
04.2024 - Current
- Managed support services and fostered communication among social workers, therapists, providers, and patients
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical care team with current information
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems
- Implemented care plans for patient treatment after assessing physician medical regimens
- Equipped patients with tools and knowledge needed for speedy and sustained recovery
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency
Registered Nurse, Family Medicine
Corewell Health
09.2020 - 03.2024
- Act as advocate for patients to address concerns and questions
- Engage with patients, learning about each individual and establishing rapport to encourage personal comfort
- Educate patients and families about new medications, proper wound management, wellness, diet and chronic diseases to promote compliance
- Administer medications and vaccines to patients and monitor physical responses
- Follow up with patients after emergency room visits or hospitalizations
- Consult and coordinate with healthcare team members to assess, plan, implement and evaluate patient care plans
- Deliver high level of individualized care with appropriate age to specific patient populations
Registered Nurse, Urgent Care
Health Pointe / Spectrum Health
02.2018 - 09.2020
- Recorded patient medical history and documented previous or observable symptoms as well as changes in patient's conditions
- Prepared medical equipment to aid physician during examinations and treatment of patients
- Supervised nursing assistants and aides and delegated work tasks to team strengths
- Administered medications to patients and monitored physical responses
- Performed diagnostic and clinical tests to assess patient conditions
- Maintained safe, caring environments for patients and families
- Immunized patients against common infections such as influenza and tetanus with routine vaccinations.
Registered Nurse, Behavioral Health
Holland Hospital
10.2017 - 02.2018
- Completed pre-admission screenings and physical and mental health assessments for psychiatric patients.
- Conducted surveillance of patients to note behavioral changes and relayed information to charting systems.
- Listened and empathized with patients to develop rapport
- Assisted in calming patients using recognized best practice techniques with help from assistants and guards
- Partnered with social workers, counselors and doctors to develop plans of care.
- Coordinated services between public and private community health, mental health, and social service agencies
- Responded promptly to crisis calls and implemented effective interventions for diverse needs
- Adhered to strict HIPAA regulations, maintaining confidentiality in data and patient matters
Registered Nurse, NICU
Helen DeVos Children's Hospital General Pediatrics
11.2016 - 10.2017
- Delivered compassionate bedside care, calming patients and families and offering support
- Assessed, evaluated, and cared for neonate and pediatric patients
- Continuously monitored unit's patients to quickly identify and address adverse conditions such as shock and sepsis
- Prioritized care given to each patient based on factors such as diagnoses and current medical needs
- Assisted physicians with procedures such as bronchoscopies, endoscopies and intubations
- Educated patients and families on how to best care for health conditions and illnesses
- Tracked vital signs, laboratory data and responses to determine need for emergency intervention
- Guided patients, caregivers, and family members on plans of treatment and helpful resources available locally to support care
Patient Care Assistant, Urgent Care
Holland Hospital
04.2015 - 11.2016
- Performed patient vitals, point of care testing, phlebotomy, EKG, splinting and wound care as well as patient registration and some minor triage of patients upon arrival
Certified Medical Assistant, Family Medicine
Lakeshore Health Partners
08.2011 - 04.2015
- Processed insurance authorization requests for procedures and medications
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Performed clerical work utilizing organizational computer hardware and software according to company policies
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Sanitized, restocked, and organized exam rooms and medical equipment
- Called and faxed pharmacies to submit prescriptions and refills
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
Nurse Assistant, Gen-Surg/Ortho/ICU
Holland Hospital
05.2006 - 08.2011
- Performed patient vitals, assistance with ADL's, post-op care and arrangement of follow-up appointments and post-hospital care
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
- Fielded and responded to faxes and pages while upholding confidentiality standards
- Supported ambulation and physical therapy needs by conducting planned exercise routines
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients
Education
Bachelor of Science - Nursing
Post University
01.2022
Associate of Science - Nursing
Grand Rapids Community College
01.2016
Associate of Science - Medical Assisting
Baker College
01.2011
Awards
- Daisy Award Nominee, 2017
Accomplishments
- Acted as sole Medical Assistant to assist in opening satellite location for Lakeshore Health Partners in Douglas, MI, 2014
- Used Microsoft Excel to develop inventory tracking spreadsheets
Affiliations
- Epic Superuser, 2018-2024
- Ambulatory Partnership Council, 2023-2024
- Immunization Champion, 2020-2024
- Code Strong Team, 2017-2018
Community Service
- Middle School Youth Group Leader, 2006-2012
- Relay For Life, 2016
- Stomp Out Stigma Walk, 2016
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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