Heather Pierre
Far Hills,NJ
Summary
Reliable employee; 6 years of retail and professional working experience and achieved outstanding multitasking abilities. Offering solid technical, interpersonal and communication skills. Punctual and focused employee.
A figure skater with 2 years of experience coaching and mentoring skaters. Comfortable monitoring 50+ people on rink at one time. Patient while explaining proper rink usage, safety, and security measures to skaters. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Attentive and focused healthcare professional offering 200+ hours of hands-on experience in hospital environments from the RWJ volunteer experience to the RVCC nursing clinical program. Successful in quickly building rapport with patients and families. Highly proficient in patient care, assessments, medication administration and health education.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Skate Guard/Receptionist/Learn to Skate Instructor
Protec Hockey Training Center
Somerset, NJ
11.2020 - 03.2022
- Patrolled areas surrounding skating rink to prevent theft or vandalism.
- Answered product inquiries and sold skate merchandise.
- Assisted in shutdown of skating rink and managed set up for next day use.
- Swept and completed minor upkeep by removing debris from rink and maintaining rink floor.
- Carefully patrolled ice during hours of operation to monitor proper traffic flow and skaters' safety.
- Worked with coworkers to supervise rink, splitting tasks and sharing responsibilities for groups and competitions.
- Scorekeeping for EHL to men's league games and operated scoreboard during hockey games.
- Initiated distribution, collection, and upkeep of rented skates and tracked inventory.
- Inspected skating rink for hazardous conditions and informed supervisor of surface problems.
- Maintained superior customer service skills when relaying rink policies and procedures to customers.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
- Analyzed moves of skaters to explain correct and incorrect techniques.
- Adjusted coaching techniques to highlight strengths and weaknesses of each individual athlete.
- Evaluated athletes' strengths and weaknesses to improve techniques to prepare for competitions.
- Gave on and off ice training to help aid athletes in proper stretching and training regimens.
- Conducted classes and workshops from tiny tots to Adults 3
- Carefully patrolled ice during hours of operation to monitor proper traffic flow and skaters' safety
Sales Associate
Crate And Barrel
Bridgewater, NJ
03.2020 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding usage of cookware/ furniture; warranties of products; and proper care for merchandise.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Worked within budgetary constraints to advise quality and design of furniture in houses, apartments and mobile homes.
- Cultivated relationships with vendors and distributors to negotiate best available prices.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Wrapped, boxed, handled gifts when customers asked
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Tracked down hard-to-find merchandise at diverse locations.
Cashier/Food Service Worker
Cava Grill
Bridgewater, NJ
05.2019 - 08.2019
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Organized and re-stocked various stations and self-service items.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Packaged and stored food products following proper handling and preservation methods.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Prepared food orders to support waitstaff and other team members.
- Distributed food during busy peak periods to drive customer satisfaction.
Sales Associate
Garage Clothing Store
Bridgewater, NJ
11.2018 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Achieved perfect attendance and on-time record.
- Maintained records related to sales, returns and inventory availability.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Patient Care Volunteer in Oncology/Orthopedics
Robert Wood Johnson University Hospital
Somerville, NJ
07.2016 - 03.2018
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Organized and rotated supplies
- Carried out deliveries of machines and files to other floors when needed
- Answered phones when needed
Education
Associate of Applied Science - Nursing
Raritan Valley Community College
Somerville, NJ06.2023
Nursing
DeSales University
Center Valley, PAHigh School Diploma -
Bridgewater-Raritan High School
Bridgewater, NJ06.2019
Skills
- Customer assistance
- Safety compliance
- Ticket sales
- Security Monitoring
- Flexible and Adaptable
- Organization and Time Management
- Good Telephone Etiquette
- Multitasking Abilities
- Decision Making
- Critical Thinking
- Dependable and Responsible
Certification
- CPR/AED First Aid Certification
Languages
English
Native or Bilingual
French
Professional Working
Cebuano
Elementary
References
- Chris Morales:
- Building and Ice Operations Manager / ProShop Manager/ Ice Rink Maintenance Operator
- 908-739-5006
- Mrs Carol Wolyn Patterson
- Professor - Nurse Education; Main Campus
Hunterdon Hall H-212
PO Box 3300
Somerville, NJ 08876-1265
Office Telephone:908-526-1200 Extension 8552 /E-mail: carol.patterson@raritanval.edu(preferred)
Timeline
Skate Guard/Receptionist/Learn to Skate Instructor
Protec Hockey Training Center
11.2020 - 03.2022
Sales Associate
Crate And Barrel
03.2020 - 11.2020
Cashier/Food Service Worker
Cava Grill
05.2019 - 08.2019
Sales Associate
Garage Clothing Store
11.2018 - 07.2019
Patient Care Volunteer in Oncology/Orthopedics
Robert Wood Johnson University Hospital
07.2016 - 03.2018
Associate of Applied Science - Nursing
Raritan Valley Community College
Nursing
DeSales University
High School Diploma -
Bridgewater-Raritan High School