Heather Propsom
Asheville,NC
Summary
Proactive and detail-oriented professional recognized for exceptional time management and problem-solving abilities. Reliable and adaptable, with a swift capacity to learn and apply new skills effectively. Extensive experience in patron assistance, with a passion for connecting individuals to resources. Committed to leveraging these strengths to enhance patron satisfaction and contribute significantly to branch success.
Overview
21
21
years of professional experience
Work History
Pre-School Substitute Teacher/ Floater
Asheville City Schools
03.2021 - Current
- Provided teacher support for several preschool classrooms across the city
- Created and led group story times, art projects
- Created classroom displays and instructional materials for teachers
- Worked well with a wide variety of behaviors, personalities and ages to create a positive learning environment.
- Collaborated with educators to provide support for student learning objectives
Reference and Instruction Librarian
Lenoir-Rhyne University Graduate Center
05.2018 - Current
- Created strong relationships with program faculty through interviews, attending their meetings and partnering on learning objectives and learning tools for students
- Provided in-class and remote instruction as needed
- Staffed reference desk/office adjacent to computer lab 20+ hours per week
- Provided Writing Center appointments (proofreading service) for graduate students
- Helped launch a departmental intranet
- Created many video tutorials tailored to specific class and/or assignment needs
- Used Libguides to update and maintain Asheville library site and many Research Guides
Librarian
Alliance for Strong Families and Communities, Severson National Information Center
05.2012 - 04.2018
- Managed key projects such as digital library migration, implementation of new cataloging infrastructure and practices as well the creation of new library web experience
- Lead on web admin for our digital library and several library subject pages
- Responding to member research requests in a broad range of health and human services topics
- Following and trend-spotting topics relevant to embedded roles
- Co-authored and carried out library marketing plan in 2016 and 2017
- Orienting member staff and internal staff to library resources: EBSCOhost, member material repository, online catalog and trusted web sources
- Knowledge management initiatives and special projects: cataloging internally produced content, requirements gathering for future systems
- Initiated and managed volunteer program for library
- Cataloging materials into our member material repository
- Involved in the production of several knowledge assets: bibliographies, subject pages, webinars, issue briefs, case studies, and reports
- Used Sharepoint sites to manage daily work, reference requests, and group projects
- Used Google Analytics to establish baseline metrics for digital library usage
Reception, Data Entry Assistant
UW-Milwaukee Graduate Student Services
10.2010 - 06.2012
Circulation Assistant, Fieldwork –Intern
Eckstein Law Library
06.2011 - 08.2011
Buyer, Pricing Administration
The Boelter Companies
09.2007 - 05.2010
Library Assistant in Current Periodicals and Microforms, Shelving
UWM Libraries
12.2004 - 06.2007
Education
Masters of Library and Information Studies -
University of WI – Milwaukee
Milwaukee, WI05.2012
Bachelors of Science - Information Science & Technology and Philosophy
University of WI – Milwaukee
Milwaukee, WI05.2008
Skills
- Effective written and oral communications
- Proficient in adopting new technologies
Affiliations
Society of Children's Book Writers and Illustrators - Member
Timeline
Pre-School Substitute Teacher/ Floater
Asheville City Schools
03.2021 - Current
Reference and Instruction Librarian
Lenoir-Rhyne University Graduate Center
05.2018 - Current
Librarian
Alliance for Strong Families and Communities, Severson National Information Center
05.2012 - 04.2018
Circulation Assistant, Fieldwork –Intern
Eckstein Law Library
06.2011 - 08.2011
Reception, Data Entry Assistant
UW-Milwaukee Graduate Student Services
10.2010 - 06.2012
Buyer, Pricing Administration
The Boelter Companies
09.2007 - 05.2010
Library Assistant in Current Periodicals and Microforms, Shelving
UWM Libraries
12.2004 - 06.2007
Masters of Library and Information Studies -
University of WI – Milwaukee
Bachelors of Science - Information Science & Technology and Philosophy
University of WI – Milwaukee
Community Service
Malvern Hills Neighborhood Association