Heather Renee Hayes
Hamilton,OH
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Registered Nurse
Licensure
06.1998 - Current
Registered Nurse
Cincinnati Children’s Hospital Medical Center
07.2013 - 08.2023
- Allergy and Immunology Division RNII, CPN
- Assigned to ambulatory outpatient division for Allergy and Immunology for the primary Liberty location and other locations for CCHMC.
- Assigned to provide care coordination for patients for physician teams. Provided telephone triage for patient/family concerns and requests. Initiated prior authorizations for medications and treatments.
- Perform daily duties of setting up clinic space, team brief, to alert for safety issues, interpreter or isolation needs as well as adequate staffing, rooming.
- Perform intake for patient assessment for all patients for allergy concerns for food, environmental, immunology, drug allergies, and oral immunotherapy and immunotherapy shots.
- Perform skin testing for aeroallergens, foods, intra dermal testing for antibiotic or drugs.
- Administer immunotherapy to patients after assessment and this includes post assessment.
- Also, perform food challenges in clinic and have continuous monitoring of patient and vital signs and emergency treatment of reactions. This can include transferring patient to the Emergency Department or calling 911 depending on the location
- Administer immunizations and biologic agents for asthma, eczema, eoe conditions.
- Additionally, provide education related to food allergy, epi pen administration, food allergy action plans, seasonal allergy care, medication administration as well as immunotherapy.
- Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Developed unit based education for new practices and collaborated to disseminated education and re evaluated effectiveness.
RN II
Cincinnati Children’s Hospital Medical Center
03.2008 - 07.2013
- Assesses patients, clients and families, and recognizes normal parameters, deviations and abnormalities in physical, emotional, developmental and behavioral status in the Emergency Department setting
- Provides excellent care using family-centered approach to patients and families
- Documents assessments, technical skills, and evaluation of care in EPIC system
- Leader in the health care delivery team at Liberty Emergency Department in all areas including trauma/medical roles in the Liberty Big Room
- Triages patients using the ENA ESI index
- Provides charge duties since the opening of the department
- EPIC super user for EPIC ASAP
- Member of nursing team for self schedule and vacation
- Preceptor for new hires, nursing students, and paramedic students
- Assisted leadership with development of charge procedure
- Magnet chair from start of opening of department
- Nursing advancement team for nursing staff
- Assisted leadership in interview process for new managers for department.
Clinical System Specialist
Cincinnati Children’s Hospital Medical Center
05.2006 - 03.2008
- Provided support to clinical staff for electronic systems used at CCHMC including but not limited to ICIS, Centricity, Safety Reporting System, Hartmarx and Discharge Summary
- Provided one on one support for Anesthesia staff for Centricity program
- Assisted with education of the electronic applications for clinical staff
- Super user for EPIC for ambulatory care settings
- Assisted leadership on EPIC go live for hospital
- Worked closely with epic builders and analysts
- Excellent customer service, team work, and leadership skills implemented
- Provided orientation for new hires and helped devise orientation binder
- Assisted leadership with weekly IT meetings for various hospital applications.
Nurse
Cincinnati Children’s Hospital Medical Center
06.2001 - 05.2006
- Maintained a process of handling health effects types of consumer complaints in conjunction with Consumer Relations Department
- Performed case management and coordinates, and finalizes preparation of Expedited Report Form with corporate personnel for submission to the US Food and Drug Administration and Canadian Health Protectorate Branch for serious case management
- Involved in global notifications of adverse events to the global counterparts within corporate organization
- Initiated follow up with consumers regarding adverse events reported to the corporate organization and the after-hours medical call line
- Part of ongoing development team for consumer follow up and implemented new process for department
- Department leader and preceptor for new staff
- PI chair for department and mentored staff for nursing advancement packets.
Emergency, Registered Staff Nurse
The Fort Hamilton Hospital
06.1998 - 06.2003
- Crossed trained to successfully function as Emergency Department Staff nurse in triage area, Fast track, and Acute Care ED
- Assessed, implemented, and evaluated care of medical-surgical, psychiatric, substance abuse patients, trauma, pediatric, and critical care patients
- Incorporated extensive knowledge of pharmacology for accurate medication administration, patient education
- Strong leadership, communication, and teamwork skills used effectively for department
- Critical thinking and creativity demonstrated in meeting department needs, goals, and standards.
Unit Secretary, Clerk
The Fort Hamilton Hospital
09.1996 - 06.1998
- Assisted nursing and physician staff
- Performed EKGs, ordered lab work and other department tests
- Managed the telephone system and interacted with multiple departments
- Effective teamwork and leadership demonstrated.
Education
B.S -
N Miami University, D.N. Miami University
Oxford, OH2001
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1998
Skills
- Patient Education
- Epic Systems
- Patient Assessments
- Strong Clinical Judgment
- Accurate Documentation
- Pediatrics
- Shared Governance
- Complex Problem-Solving
Affiliations
Sigma Theta Tau International Honor Society-1998-2009 Certifications BLS 6/1998-present
Certification
- Certified Pediatric Nurse - [3/2016 to present. ]
gardening, recipe development, cooking
I enjoy spending time in my flower and vegetable gardens. I love to cook and to develop new recipes for my family and for entertaining.
Timeline
Registered Nurse
Cincinnati Children’s Hospital Medical Center
07.2013 - 08.2023
RN II
Cincinnati Children’s Hospital Medical Center
03.2008 - 07.2013
Clinical System Specialist
Cincinnati Children’s Hospital Medical Center
05.2006 - 03.2008
Nurse
Cincinnati Children’s Hospital Medical Center
06.2001 - 05.2006
Registered Nurse
Licensure
06.1998 - Current
Emergency, Registered Staff Nurse
The Fort Hamilton Hospital
06.1998 - 06.2003
Unit Secretary, Clerk
The Fort Hamilton Hospital
09.1996 - 06.1998
B.S -
N Miami University, D.N. Miami University
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