Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Heather Rose Knapp

Weehawken,New Jersey

Summary

Detail-oriented recent Rutgers graduate with superb people-skills and public relations experience. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

9
9
years of professional experience

Work History

Hospitality Associate

Dinner on Ludlow
08.2023 - Current
  • Exceeded monthly sales targets through strategic upselling of high-priced bottle service
  • Achieved consistent revenue growth by tailoring offerings to customer preferences
  • Cultivated and maintained strong relationships with high-profile clientele through exceptional customer service
  • Acted as a key point of contact for VIP guests, ensuring their satisfaction and addressing any concerns promptly
  • Managed reservations, seating arrangements, and bottle service orders, demonstrating strong organizational abilities in a fast-paced environment
  • Resolved customer issues and concerns in a diplomatic manner, ensuring high levels of customer satisfaction
  • Adapted quickly to unforeseen challenges during events, maintaining composure and finding effective solutions
  • Oversaw inventory control, optimizing stock levels to meet demand
  • Thrived in a dynamic nightlife setting, balancing multiple responsibilities concurrently
  • Adapted to changing priorities and demands, showcasing flexibility and efficiency.

Office Administrator/Benefits Coordinator

Sharon J. Stern D.D.S. P.C. – Gentle Dental Care
12.2021 - 08.2023
  • Assisting with HR and general practice projects and activities, including leadership development programs, diversity and inclusion efforts, marketing strategy, and employee engagement surveys, resulting in improved employee retention and morale
  • Facilitating benefits review and insurance payments for patient dental procedures
  • Provide support and communicate status to the team and patients
  • Communicating with patients concerning dental care, including appointment scheduling, billing inquiries, and treatment coordination, resulting in increased patient satisfaction and retention
  • Organizing, filing and reviewing patient profiles, ensuring accuracy and completeness of patient information and compliance with HIPAA regulations
  • Performing administrative tasks, such as managing calendars, scheduling appointments, and organizing files, resulting in streamlined workflows and improved productivity.

Site Director

House of Sports
01.2015 - 12.2022
  • Acted as the facility primary point of contact for coaches, players, referees, and medical professionals during basketball tournaments, resolving issues in a prompt and effective manner, resulting in seamless tournament operations
  • Collaborated with tournament and operations directors to ensure proper staffing and maintenance of tournament facilities, resulting in a safe and comfortable environment for all participants and attendees
  • Utilized organizational and communication skills to manage multiple tasks, including scheduling, logistics, scorekeeping, admissions, security, and resource allocation, resulting in efficient and effective tournament operations
  • Built positive relationships with tournament stakeholders, such as sponsors, vendors, and community organizations, resulting in increased participation and support for future tournaments.

Production Assistant

REELZ
06.2022 - 10.2022
  • Assisted production team on the On Patrol television show
  • Demonstrated adaptability in managing multiple tasks simultaneously, including technical support, administration, craft services, and equipment transportation, resulting in efficient and effective production operations.

Education

Bachelor of Arts in Human Resource Management -

Rutgers University
01.2023

Skills

  • Microsoft Word
  • ChatGPT
  • Problem-Solving
  • Administrative
  • Organizational
  • Interpersonal Relationships
  • Compliance
  • Social Media Platforms

Hobbies and Interests

  • Board Games
  • Genealogy
  • Emerging Technologies
  • Volleyball
  • Travel
  • Photography

Timeline

Hospitality Associate

Dinner on Ludlow
08.2023 - Current

Production Assistant

REELZ
06.2022 - 10.2022

Office Administrator/Benefits Coordinator

Sharon J. Stern D.D.S. P.C. – Gentle Dental Care
12.2021 - 08.2023

Site Director

House of Sports
01.2015 - 12.2022

Bachelor of Arts in Human Resource Management -

Rutgers University

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Heather Rose Knapp