Driven professional, with 13 years of diversity management, leadership, and human resources experience. Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Proven abilities to improve operations and solve problems. Highly proficient in building lasting relationships with key decision makers, customers and team members creating a positive and productive work environment to further company goals.
Hi, I’m
Heather S. Allen
Huntingdon,TN
Summary
Overview
15
years of professional experience
Work History
I.D. Logistics
Human Resources Manager
03.2022 - Current
Job overview
- Maintain, implement and manage all HR related initiatives for two distribution centers located in Kansas and Missouri
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Fostering positive work environment by motivating employees through special events, incentive programs, town halls, surveys, recognition, reviews and constructive feedback
- Coordinated and managed job fairs to bring in local talent for long term and seasonal positions.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Pure Fishing Distribution Center
Human Resources Manager
12.2019 - Current
Job overview
- Develop and implement HR strategies and initiatives aligned with overall business strategy
- Increase staffing from 182 to 460 during pandemic
- Developing, training, and encouraging performance management to leadership
- Managed recruitment and selection process
- Support current and future business needs through development, engagement, motivation, and preservation of employees
- Created positive working environment by motivating employees through recognition, town hall meetings, surveys, employee suggestions, incentive programs and constructive feedback.
- Assess training needs to develop and monitor training programs
- Ensure legal compliance throughout human resource management
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
EmployBridge
Account Manager/Human Resources- Pure Fishing
11.2018 - 12.2019
Job overview
- Managed over 80 temporary staff on-site at manufacturing center and distribution centers
- Drive daily performance accountability across all areas while reinforcing team-oriented, customer focused approach
- Identify improvement opportunities with temporary staff
- Built and strengthened long-lasting relationships with client, employees, and vendors
- Managed recruiting, hiring, terminating, conducting orientations, time keeping, and payroll submission for all temp staff.
- Established and maintains positive work environment through engagement, surveys, suggestions, and recognition
- Monitors performance and productivity to coach and mentor temporary employees to increase business growth
- Makes observations and recommends improvements to promote efficiency
Heartland Coca-Cola
Account Manager
08.2017 - 11.2018
Job overview
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Processing of all customer credits and returns to suppliers of outdated and damaged merchandise, maintain appropriate inventory levels
- Increase sales by 42% in assigned territory by providing exceptional customer service, detail-oriented ordering, understanding territorial market sales trends and analysis, successfully rotating product weekly and setting up/positioning eye-catching displays
- Evaluated client needs and developed tailored solutions to increase positive customer ratings
Dollar General Corporation
District Training Store Manager
06.2014 - 08.2017
Job overview
- Provide training for Store Managers in Kansas City District and home store employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination.
- Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors
- Increased sales by 103% at Dollar General and decreased shrink by 78%
- Build strong business relationships with customers, vendors, staff and other store managers
- Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed
- Foster positive work environment by employee engagement and recognition
- Provide superior customer service and performance management
- Communicate performance, make recommendations for employee advancement, conduct and safety expectations regularly; coordinate meetings and events to encourage positivity, safety, security and policies
NorthCare Hospice and Palliative Care
Human Resources and Coordinator of Volunteers
11.2008 - 06.2014
Job overview
- Managed and increased retention of 100+ volunteers for non-profit Hospice
- Recruit, train, educate, mentor, coach, and coordinate volunteers to provide patient and office services
- Managed and organized various community outreach programs, educational conferences and symposiums
- Develop and create new volunteer roles and responsibilities
- Ensure compliance with state and federal regulations
- Internal and external relationship building for purposes of business growth, development, marketing, strategy, and recruitment
- Managed and planned employee/volunteer retention and appreciation events
Education
Park UniversityKansas City, MO
Associate of Science from Business Management
University Overview
- Dean's List
Skills
- Employee Support
- Talent Management
- Workforce Improvements
- Contract Negotiation
- Employee Morale Management
- Policy Making and Enforcement
- Recruitment and Hiring
- Training and Development
- Investigations and recording
- Data Analysis
Timeline
Human Resources Manager
I.D. Logistics
03.2022 - Current
Human Resources Manager
Pure Fishing Distribution Center
12.2019 - Current
Account Manager/Human Resources- Pure Fishing
EmployBridge
11.2018 - 12.2019
Account Manager
Heartland Coca-Cola
08.2017 - 11.2018
District Training Store Manager
Dollar General Corporation
06.2014 - 08.2017
Human Resources and Coordinator of Volunteers
NorthCare Hospice and Palliative Care
11.2008 - 06.2014
Park University
Associate of Science from Business Management
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