Matrix/Brightree
Heather S. Thornburg
Quality And Compliance
Hilton Head Island,SC
Summary
Quality and Compliance Manager proficient in Hospice Quality Reporting Program, compliance, and policies and procedures. Committed to thoroughly assessing service quality and processes to achieve excellent results and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Director of Quality and Compliance
Hospice Care Of The Lowcountry
Bluffton, SC
08.2017 - Current
- Implement Quality Assurance Performance Improvement Program
- Monitor Hospice Quality Reporting Program.
- Implement Compliance Program.
- Implement and maintain Policies and Procedures.
- Implement Disaster Preparedness Program.
- Coordinate annual staff education in Relias.
- Implement HIPAA Privacy requirements.
- ICD-10 Coding/Collaboration with ICD-10 Coders.
- Supervision of Compliance Staff.
Clinical Director
Hospice Care of the Lowcountry
Bluffton, SC
04.2015 - 08.2017
- Supervise clinical and contract staff.
- Coordinate admissions.
- Implement Quality Assurance Performance Improvement Program.
- Implement and maintain Policies and Procedures.
- Implement annual staff education.
- ICD-10 and PDGM Coding for admissions.
- Coordinate weekly interdisciplinary team meetings.
Patient Care/Clinical Services Director
Sanctuary Hospice/Hospice Advantage
Ridgeland, SC
02.2014 - 04.2015
- Supervise Interdisciplinary Team.
- Coordinate admissions to hospice services.
- Complete ICD-10 Coding for admissions.
- Prepare Certifications for physician signature.
- Coordinate interdisciplinary team meetings.
Director of Nursing
Life Care Center - Hilton Head
Hilton Head Island, SC
06.2013 - 02.2014
- Manage and lead nursing personnel.
- Develop short and long-term goals for nursing department.
- Implement corporate policies and procedures.
- Review potential admissions for appropriateness.
- Maintain department budget.
- Respond to nursing-related issues in timely manner.
- Coordinate with other departments to ensure efficiency.
Director of Nursing
Union Printers Home
Colorado Springs, CO
04.2010 - 05.2013
- Manage and lead nursing staff in 110-bed facility.
- Administrator for 32-bed assisted living.
- Develop goals for nursing department.
- Implement and maintain policies and procedures.
- Maintain department budget.
- Respond to nursing-related issues timely.
- Coordinate with departments for facility efficiency.
- Coordinate Quality Assurance and Performance Improvement
Assist. Director of Nursing/Restorative/Staff Development Coordinator
Union Printers Home
Colorado Springs, CO
08.2008 - 04.2010
- Oversight of Restorative Nursing program.
- Ensure nursing follows policies and procedures.
- Assist with budget and expense management.
- Conduct patient rounds and address concerns.
- Ensure compliance with state, federal, and local standards.
- Keep patient restorative records updated.
- Stand in for Director of Nursing in her absence.
MDS Coordinator
Union Printers Home
Colorado Springs, CO
07.2007 - 08.2008
- Complete minimum data set (MDS) assessments.
- Collaborate across provider and clinical disciplines.
- Train staff in correct method for completing MDS assessments.
- Coordinate and facilitate weekly care plan meetings.
- Follow-up on outstanding clinical items within established timelines.
- Collaborate to create holistic individualized care plans.
- Ensure care plan compliance with ethical and Medicare standards.
Education
J.D. - Law
Atlanta's John Marshall Law School/Savannah Law
05.2001 -
Quality Certificate
National Hospice And Palliative Care Organization
05.2001 -
Compliance Certificate
National Hospice And Palliative Care Organization
05.2001 -
End of Life Care
End-of-Life Nursing Education Consortium
05.2001 -
Master of Science - Nursing/Informatics
University of Phoenix
05.2001 -
Associate of Science - Nursing
Pikes Peak State College
05.2001 -
Bachelor of Arts - Psychology
University of South Florida
05.2001 -
Skills
Performance Improvement Programs
Compliance
Accreditation processes (CHAP)
Key Performance Indicators
Staff training and development
Matrix/Brightree Electronic Medical Record Superuser
Risk management
Software
Microsoft Office - Word, Share point, Teams, Excel
Consolo
CASPER
Timeline
Director of Quality and Compliance
Hospice Care Of The Lowcountry
08.2017 - Current
Clinical Director
Hospice Care of the Lowcountry
04.2015 - 08.2017
Patient Care/Clinical Services Director
Sanctuary Hospice/Hospice Advantage
02.2014 - 04.2015
Director of Nursing
Life Care Center - Hilton Head
06.2013 - 02.2014
Director of Nursing
Union Printers Home
04.2010 - 05.2013
Assist. Director of Nursing/Restorative/Staff Development Coordinator
Union Printers Home
08.2008 - 04.2010
MDS Coordinator
Union Printers Home
07.2007 - 08.2008
J.D. - Law
Atlanta's John Marshall Law School/Savannah Law
05.2001 -
Quality Certificate
National Hospice And Palliative Care Organization
05.2001 -
Compliance Certificate
National Hospice And Palliative Care Organization
05.2001 -
End of Life Care
End-of-Life Nursing Education Consortium
05.2001 -
Master of Science - Nursing/Informatics
University of Phoenix
05.2001 -
Associate of Science - Nursing
Pikes Peak State College
05.2001 -
Bachelor of Arts - Psychology
University of South Florida
05.2001 -
Memberships
Health Care Compliance Association, Member
National Association of Healthcare Quality, Member
American Bar Association, Member