Heather Sylaj
Chilton
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Freelance Writer
Business Insider/Vocal/Medium
09.2018 - Current
- Developed engaging content across various platforms to enhance audience engagement.
- Researched and analyzed trending topics to inform writing strategy and direction.
- Collaborated with editors to refine articles, ensuring clarity and coherence in messaging.
- Conducted thorough proofreading to maintain high standards of accuracy and consistency in published work.
Customer Service Representative I
Charter Communications
08.2017 - 01.2020
- Investigated and solved technical issues using a knowledge base, available resources, and personal experience to complete timely resolutions.
- Provided expert customer service to every caller.
- Made customers top priority and employed active listening skills to understand needs and deliver first-rate service.
- Kept abreast of rapidly evolving cable technology to provide exceptional support, develop proactive resolutions, and share benefits of new technologies.
- Answered 50+ inbound calls per day to address customer inquiries, resolve issues and provide information on new products and services.
- Resolved escalated customer issues quickly to drive client retention.
- Trained newly hired employees.
Administrative Assistant/Office Manager
Ebenezer United Church of Christ
04.2013 - 08.2017
- Made copies, sent faxes and handled all incoming and outgoing correspondence by phone, email, and mail.
- Answered phones and performed clerical office functions.
- Welcomed guests and clients in an upbeat and friendly manner.
- Created weekly and monthly bulletins and presentations.
- Supervised and coordinated church employees and volunteers.
Education
Fine Jewelry Repair Diploma - Fine Jewelry Repair
Northeast Wisconsin Technical College
Green Bay, WI01.2010
Gemology Diploma - Gemology
Northeast Wisconsin Technical College
Green Bay, WI01.2010
Theology/Fine Arts
Wisconsin Lutheran College
Wauwatosa, WI01.1995
Skills
- WordPress, Windows, Google Docs, Microsoft Office (Word, PowerPoint, Excel), Internet
- Problem-solving abilities
- Organizational strengths
- Adaptive team player
- Meets deadlines
- Proofreading/Editing
- Communication skills
- Office administration
LANGUAGES
Native English Speaker
Basic Spanish
Basic Albanian
Timeline
Freelance Writer
Business Insider/Vocal/Medium
09.2018 - Current
Customer Service Representative I
Charter Communications
08.2017 - 01.2020
Administrative Assistant/Office Manager
Ebenezer United Church of Christ
04.2013 - 08.2017
Fine Jewelry Repair Diploma - Fine Jewelry Repair
Northeast Wisconsin Technical College
Gemology Diploma - Gemology
Northeast Wisconsin Technical College
Theology/Fine Arts
Wisconsin Lutheran College