HEATHER THOMPSON
Waynesboro
Summary
An experienced, ambitious, results-driven versatile, high-energy Property Manager with 20 years’ experience with a proven ability to manage cross-functional teams. I have a demonstrated history of success in developing and executing comprehensive leasing plans, overseeing maintenance operations, and ensuring compliance with all regulations. Skilled in budgeting, financial analysis, and tenant relations.
Overview
18
18
years of professional experience
Work History
Senior Property Manager
THE SUMMIT – OLD TRAIL
Crozet, Virginia
03.2023 - 08.2023
- Managed day-to-day operations of a highly competitive, luxury community.
- Developed annual budget. Prepared detailed reports to management on budget variations and discrepancies.
- Entered, managed and tracked accounts payables and petty cash flow.
- Managed vendors in the procurement of services including contract negotiation, vetting and execution.
- Employee recruitment, selection, vetting and onboarding/offboarding.
- Ensured the competence and continuity of qualified staff through optimum selection, training and development, appraisal, and motivation techniques.
- Collaborated with the Marketing Manager to build Marketing Content Calendars and Budgets.
- Managed marketing content for social media, reporting activities and results to the stakeholders.
- Maintained property occupancy at 100% with a 98% lease-up; maintained loss-to-lease at 1%.
- Optimized resource allocation by effectively scheduling staff assignments according to property needs.
- Conducted regular property assessments, identifying potential issues proactively before they escalated into costly repairs or tenant dissatisfaction.
- Collected and processed rental payments.
- Unlawful detainer processing- late notices (5-day pay or quit), filing and testimony. Timely execution of Writ.
Community Manager
OLDE MILL VILLAGE
Harrisonburg, Virginia
04.2022 - 04.2023
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Processed AP, ensured accuracy of financial records by identifying and correcting discrepancies in invoices and purchase orders.
- Collected, completed, and processed lease applications.
- Implemented strategies to improve occupancy rates by promoting available housing options to prospective students.
- Coordinated move-in day activities including logistic preparation beforehand as well as welcoming incoming students while assisting them in navigating their new living environments.
- Managed daily and weekly marketing and leasing plans.
- Conducted regular inspections of common areas to ensure cleanliness, safety, and adherence to community standards.
- Monthly file audits.
- Completed move-out inspections, chargebacks and FAS.
- Monitored actual spending against approved budgets to identify variances and recommend corrective actions when needed.
- Developed comprehensive annual budgets for multiple departments, increasing efficiency in resource allocation.
- Collected and processed rental payments.
- Unlawful detainer processing and execution.
Operations Manager/Vice President
MOUNTAIN SERVICES INC/COASTAL PROPERTY SERVICES
Wintergreen, VA
10.2017 - 02.2023
- Managed Wintergreen Resorts premier and only independently owned full-service property management company; pioneered Coastal Property Services Inc. (“CPS”) into becoming one of the most prominent full-service property management companies in the Outer Banks market
- Implement operational efficiencies and best practices to streamline processes to exceed constantly evolving industry standards.
- Strategic planning and forecasting to achieve fiscal goals; audits to evaluate progress toward forecast model
- Develop and manage independent budgets for MSI and CPS; monthly budget monitoring and variance reporting on net amounts greater than 2%; monthly business credit account(s) reconciliations
- Outsource contractor negotiations including insurance verifications and licensure status/type based on contract and scope of work to ensure compliance with state and/or federal guidelines.
- Increased revenue an average of 18% and reduced expenditures by 10%.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- 95% employee retention rate.
Human Services Assistant/Office Associate II
SHENANDOAH VALLEY SOCIAL SERVICES
Harrisonburg, Virginia
08.2013 - 10.2017
- Facilitate visitation between foster care children and biological families.
- Document visitation interactions; provide parenting support and mentoring.
- Drafting and executing visitation agreement.
- Testifying in various court proceedings.
- Facilitate Family Partnership Meetings
- Community based resource matching, screening and referral
- Process vital record request; process medical, dental, psychological and educational records for children entering foster care.
- Fingerprint individuals as request by administration including central registray and ACCURINT search.
- Clerical support for Foster Care uniy.
- Verify client information and benefit in Spider, OASIS, Adapt and VACMS
- Assist workers in locating community based resources for families
- Bi-monthly unit meeting minutes, summation and distribution to local City managers.
- Record management and maintenance; quarterly record audits - purging eligible records; compiling data for weekly and monthly reports.
- Receipt and process of staff leave requests. Timesheet processing.
- Converted foster care unit files to electronic form
- Created policy around conversion of records that became part of Shenandoah Valley Social Services agency policy and procedures, removing barrier for other units to convert files.
Executive Administrative Assistant / Property Manager
WINTERGREEN REAL ESTATE
Wintergreen, VA
03.2005 - 05.2011
- All aspects of small business and personal office management for principal broker.
- Complete initial listing paperwork
- Property analysis and valuations.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Photography and virtual tour coordination and “refreshers” for listings to prevent stale listing.
- Sales contract drafting, execution and processing,
- Commission calculations.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Collected, completed, and processed lease applications.
- Managed lease agreements from inception to termination, ensuring legal compliance.
- Vendor vetting and scheduling for smooth turn process with a guaranteed 5-day turn-over.
Education
CERTIFIED PROPERTY MANAGER -
Institute of Real Estate Management
07-2025
PRINCIPLES OF REAL ESTATE -
Blue Ridge Community College
Weyers Cave, VA01.2024
HIGH SCHOOL DIPLOMA - Business Administrations
Nelson County High School
Lovingston, VA01.2002
Skills
- RealPage platform expertise
- MRI
- CanVA
- AppFolio
- Microsoft Office
- Fair Housing
- Microsoft Office applications
- Maintenance coordination
- Tenant relations
- Budgeting and financial analysis
- Critical thinking
Timeline
Senior Property Manager
THE SUMMIT – OLD TRAIL
03.2023 - 08.2023
Community Manager
OLDE MILL VILLAGE
04.2022 - 04.2023
Operations Manager/Vice President
MOUNTAIN SERVICES INC/COASTAL PROPERTY SERVICES
10.2017 - 02.2023
Human Services Assistant/Office Associate II
SHENANDOAH VALLEY SOCIAL SERVICES
08.2013 - 10.2017
Executive Administrative Assistant / Property Manager
WINTERGREEN REAL ESTATE
03.2005 - 05.2011
PRINCIPLES OF REAL ESTATE -
Blue Ridge Community College
HIGH SCHOOL DIPLOMA - Business Administrations
Nelson County High School
CERTIFIED PROPERTY MANAGER -
Institute of Real Estate Management
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