Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather V. Webber

Rocklin,ca

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Customer Support Technician

Skyslope
05.2021 - Current
  • Provide exceptional customer service, technical support, and product support to customers in pursuit of making life better for every real estate agent, broker and service provider
  • Specifically, this involves responding to customer support tickets and resolving issues, supporting peers in order to increase overall efficiency of the whole department, and maintaining expert level proficiency on the system
  • Daily tasks involve responding and resolving customer support tickets that come in via emails, live chats, and phone calls in a timely and professional manner
  • Troubleshooting technical issues and maintaining strong communication with the customer throughout the process
  • Maintaining a fluctuating volume of incoming tickets/supporting other team members as volume varies.

Logistics Administrator/Customer Service Representative

Leafware
03.2019 - 02.2021
  • My daily responsibilities included entering new orders into our order picking system, keeping customers updated on the status of their order, booking freight, UPS and FEDEX shipments
  • I was also responsible for special projects such as launching our product to be sold at Amazon.com
  • My roll with Leafware required me to be flexible and focused, as I was asked to take on many different tasks and roles within the company.
  • Conducted audits to improve office logistics practices and procedures.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Responded proactively and positively to rapid change.

Customer Service Representative/Administrative Assistant

Alpha Dog ADA Signs
10.2016 - 08.2018
  • While working for this company I was able to use my current skills as Customer service representative to help a small business grow, and develop a solid customer base
  • My daily duties included interacting with our customers via email, telephone and chat in a busy office environment
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managing daily operation of office and warehouse to ensure they were able to meet production deadlines.
  • While in this position I worked with little or no supervision, and prided myself on being able to create and maintain customer relationships.

Call Center Customer Service Representative

Gap Inc
06.2014 - 03.2016
  • Email and Chat, Assisting Customer with all of their online ordering, package tracking, and price adjustment needs via online chat an email
  • I was able to quickly, and efficiently resolve customer issues while providing outstanding customer service
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Other duties included supporting leadership with auditing outgoing emails, and providing back-up to the call center when busy
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Retail Sales Associate

Nordstrom inc
07.2012 - 06.2014
  • Providing high levels of customer service to all Nordstrom customers
  • Consistently staying one of the top sales people in my department
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Improving sales by maintaining customer relationships
  • Setting appointments with customers and building meaningful relationships
  • Meeting and exceeding goals set for me by my supervisor
  • Also received special recognition from customers letters and calls to my manager for going above and beyond to satisfy them and creating a pleasant shopping experience.

Outside Sales Representative

Bisco Ind
06.2009 - 06.2010
  • Responsible for assisting my customers with purchase all of their electronic components and hardware needs
  • Established new accounts through cold calling and personal visits to potential customers.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Not only was I responsible for my own sales accounts, I was also responsible for all administrative duties in the office which include, creating purchase order, sourcing part, verifying inventory, communicating with customers and prospects, answering and directing phone calls, and data entry
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Collaborated with internal teams to fulfill orders and meet customer needs
  • I was also responsible for successfully hitting all of my daily and monthly booking and shipping goals.

Account Representative

Sutter Connect
11.2006 - 02.2009
  • Responsible for working individual patient accounts to ensure payments are being received
  • Working daily Medi-cal denials and aged accounts, including verifying insurance and eligibility
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Kept detailed records of customer interactions for optimal traceability.
  • Proficient in Microsoft Word, Outlook and Excel
  • Data Entry and 10-Key.

Help Desk/Administrative Assistant

Megabyte Systems Inc
02.2006 - 11.2006
  • Responsible for all Helpdesk and Administrative duties including: opening office each morning before the other staff arrives, answering multi-line telephone and logging all incoming calls, keying all in-coming software performance issues into a database for tracking and resolution
  • Created and maintained databases to track and record customer data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Prepare conference rooms for meetings, prepare all training manuals and meeting documents
  • Knowledge of Basic Microsoft Word, Outlook and Excel
  • Data Entry and 10-Key.

Education

High School Diploma -

Rocklin High School
Rocklin, CA
06.2005

Skills

  • Customer Communication and Empathy
  • Microsoft Certification
  • Client Relationships
  • Training Material Development
  • Microsoft Office
  • Tech Support

Timeline

Customer Support Technician

Skyslope
05.2021 - Current

Logistics Administrator/Customer Service Representative

Leafware
03.2019 - 02.2021

Customer Service Representative/Administrative Assistant

Alpha Dog ADA Signs
10.2016 - 08.2018

Call Center Customer Service Representative

Gap Inc
06.2014 - 03.2016

Retail Sales Associate

Nordstrom inc
07.2012 - 06.2014

Outside Sales Representative

Bisco Ind
06.2009 - 06.2010

Account Representative

Sutter Connect
11.2006 - 02.2009

Help Desk/Administrative Assistant

Megabyte Systems Inc
02.2006 - 11.2006

High School Diploma -

Rocklin High School

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Heather V. Webber