Heather Violet Plunkett
Cornwall-on-Hudson,NY
Summary
Driven, motivated, and reliable worker with a great eye for detail. Team player that enjoys collaborating with others, and bringing creativity to the project. Builds great relationships with customers and always meets or exceeds customers expectations.
Overview
18
18
years of professional experience
Work History
Real Estate Agent
Smitchger Realty
05.2024 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Bar Manager
TWK Community Market & Cafe
09.2020 - 05.2022
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Freelance Floral Design
Liv Florally
8 2018 - 8 2018
- Maintained cleanliness and organization of the workspace, adhering to strict hygiene standards for optimal flower preservation.
- Collaborated with fellow team members to ensure smooth daily operations within the floral department.
Gardener
Bluefield Farm
6 2018 - 8 2018
- Performed fall and spring cleanup to clear brush and debris from landscaped areas.
- Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
- Inspected gardens for pests, weeds and diseases.
Bar and Restaurant Manager
The Whiskey Kitchen
1 2014 - 4 2018
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Established strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
Photo Technician/Customize, Sales Associate
American Apparel
01.2013 - 01.2016
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Specialist
Organica Natural Foods
01.2011 - 01.2013
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Sales Associate
Princess Boutique
01.2010 - 01.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Art Director/Sales
Hank's Raw Gourmet
01.2009 - 01.2012
- Implemented artistic vision to give art purpose and meaning.
- Maximized project efficiency with meticulous attention to deadlines, budget constraints, and client expectations.
- Elevated brand awareness by creating visually striking marketing materials for print and digital campaigns.
Sales Associate/Assistant Manager
Boubou Boutique
01.2008 - 01.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Face Painter
Self Employeed
01.2007 - 01.2011
- Enhanced customer satisfaction by delivering high-quality face painting services for various events and parties.
- Presented template design options and discussed preferences.
- Maintained excellent time management skills to ensure adherence to scheduled appointments while maintaining high-quality artistry standards concurrently.
- Received consistent positive feedback from clients, leading to repeat business and referrals for new customers.
Service Bartender
Lu'Shanes
01.2008 - 01.2010
- Reduced wait times by quickly and accurately preparing orders, delivering a seamless experience for customers.
- Improved efficiency in order preparation by multitasking various responsibilities such as mixing drinks while simultaneously engaging with customers.
Education
Bachelor of Fine Arts - Print Making
Brooklyn College CUNY
2015
Bachelor of Fine Arts -
Hunter College CUNY
2013
School of Art and Design
2009
Cooper Union for the Advancement of Science and Art
New York, NY2007
Skills
- Adobe Creative Suite (Photoshop, In Design, Illustrator)
- Microsoft Office Suite (word, excel, power point)
- Customer Service
- Floral Design
- Processing Flowers
- Marketing
- Researching
- Multi-Tasking
Timeline
Real Estate Agent
Smitchger Realty
05.2024 - Current
Bar Manager
TWK Community Market & Cafe
09.2020 - 05.2022
Photo Technician/Customize, Sales Associate
American Apparel
01.2013 - 01.2016
Specialist
Organica Natural Foods
01.2011 - 01.2013
Sales Associate
Princess Boutique
01.2010 - 01.2013
Art Director/Sales
Hank's Raw Gourmet
01.2009 - 01.2012
Sales Associate/Assistant Manager
Boubou Boutique
01.2008 - 01.2011
Service Bartender
Lu'Shanes
01.2008 - 01.2010
Face Painter
Self Employeed
01.2007 - 01.2011
Freelance Floral Design
Liv Florally
8 2018 - 8 2018
Gardener
Bluefield Farm
6 2018 - 8 2018
Bar and Restaurant Manager
The Whiskey Kitchen
1 2014 - 4 2018
Bachelor of Fine Arts - Print Making
Brooklyn College CUNY
Bachelor of Fine Arts -
Hunter College CUNY
School of Art and Design
Cooper Union for the Advancement of Science and Art
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