Heather W. Page
Colonial Heights,VA
Summary
High-energy, hardworking, driven, dependable, passionate, and focused. Dedicated professional that is motivated to provide superior customer service and account management. 20 Years of customer service, sales, operations, administration, and management.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Lindenmeyr Munroe
11.2018 - Current
- Provide superior customer service in a fast pace environment through various communications. Strong written and verbal communication skills with customers, operations/management, sales representatives, paper mills, logistics, freight companies, vendors, suppliers, branch warehouses, and sister companies.
- Manage customer accounts with billing, quoting products, entering and updating orders, filing product claims, tracking orders, setup freight/logistics, problem solving, and providing accurate information with professionalism and attention to detail.
- Knowledge of paper, packaging, and wide format.
- Perform FSC, PEFC, and SFI Certification audits.
- Works with admin team to set up item numbers, make pricing adjustments in the system, inventory management, and to ensure products receive proper certifications.
- Efficient in Microsoft programs, Adobe, Zoom, Teams, and M3 operating systems.
Store Manager/ Bookkeeper
Tobacco Hut
08.2006 - Current
- Management of store, sales, hiring employees, bookkeeping, payroll, bank deposits.
- Overseeing, negotiating, and signing contracts with tobacco representatives.
- Ordering and purchasing of merchandise, merchandising, and pricing merchandise to increase profitability.
- Inventory management and transferring/delivering merchandise from each location.
Customer Service and Sales Representative
State Farm
11.2012 - 03.2020
- Provide superior customer service and drove sales through cold calling, referrals and strategic outside marketing activities.
- Clerical work such as data entry, answering phones, maintain records, and bank deposits into premium fund account.
- Promote State Farm products and services to customers and potential customers in person, on the telephone, and in writing.
- Bank certified. Processed vehicle loan applications and credit card applications as well as opened checking accounts, savings accounts, and certificates of deposits accounts for customers.
- Interviewed prospective customers to learn about their insurance and financial needs as well as discuss any existing coverage.
- Complete continuing education courses to maintain license and to stay up to date on the evolving insurance industry.
- Efficient in multiple operating programs such as Salesforce and NECHO.
Tax Assessment Specialist
Chesterfield County Commissioner of the Revenue’s Office
11.2016 - 09.2017
- Auditing, assessing, and billing personal property tax for vehicles accurately and efficiently.
- Handled multiple tasks and heavy workload, to be completed by given deadlines.
- Data entry as well as answer phones professionally and assist taxpayers in a timely manner.
- Understanding and being knowledgeable of county tax laws and tax rates.
- Experienced with government operating systems and DMV systems.
Customer Service and Sales Manager/ Bookkeeper
Food Lion
07.2009 - 11.2011
- Customer Service and Sales Management
- Responsible for bookkeeping and all cash flow in and out of the store including store deposits and ordering of money and stamps.
- Manage customer service desk, inventory of Virginia lottery machine, executed money orders and Western Union.
- Implemented rules and incentives for associates, scheduling associates, interviewing and hiring of front end associates.
- Key holder, manager on duty, and executed safety store walks on every shift, participated in conference calls and management meetings,
- Fundraised for St. Jude’s and the Children’s Miracle Network.
Education
High School Diploma -
Thomas Dale High School
Chester, VA06.2005
Associate of Arts - Business Administration
Ashford University
Online Courses01.2013
Skills
- Customer Service and Sales Experience
- Account Management
- Management Experience
- Excellent written and verbal communication skills
- Proficient on Microsoft Word, Excel, and Outlook
- Proficient with Zoom and Teams
- Banking and Financial Experience
- Active Property and Casualty Insurance License
- Active Life, Health, and Annuities License
- Commercial Insurance Experience
Timeline
Customer Service Representative
Lindenmeyr Munroe
11.2018 - Current
Tax Assessment Specialist
Chesterfield County Commissioner of the Revenue’s Office
11.2016 - 09.2017
Customer Service and Sales Representative
State Farm
11.2012 - 03.2020
Customer Service and Sales Manager/ Bookkeeper
Food Lion
07.2009 - 11.2011
Store Manager/ Bookkeeper
Tobacco Hut
08.2006 - Current
High School Diploma -
Thomas Dale High School
Associate of Arts - Business Administration
Ashford University
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