Keshaunna Heath
Baltimore,MD
Summary
Highly motivated and results driven administrative coordinator with over a decade of experience in customer service and office support. A proven track record in managing and coordinating diverse departmental projects, activities, reports, schedules, and data collection. Adept at developing streamlined office procedures to optimize efficiency and ensure timely operations. Known for delivering exceptional results in project execution and fostering a high-performing work environment. Dedicated to driving excellence in the patient experience.
Overview
11
11
years of professional experience
Work History
Business Support Specialist
Comcast Business
01.2022 - Current
- Spearhead customer engagement and needs analysis, delivering tailored solutions to drive adoption, retention, and expansion for SMB clients
- Act as a subject matter expert, serving as the primary point of escalation for SMB customers, ensuring their goals are met with excellence
- Achieved a notable increase in new product enrollments through strategic identification and capitalization of upsell opportunities
- Cultivated robust client relationships, resulting in an impressive 89% contract renewal rate
- Manage multiple customer accounts with meticulous attention to detail and strategic acumen
- Collaborated seamlessly with cross-functional teams to resolve customer issues and execute initiatives, maximizing overall customer value
Manufacturing Associate
Emergent Biosolutions
08.2020 - 11.2021
- Conducted rigorous inspections of finished products, ensuring adherence to quality standards and client specifications
- Verified incoming materials for accuracy and quality, maintaining meticulous documentation practices
- Prepared comprehensive reports and technical documentation, showcasing day-to-day production processes
- Proactively addressed production issues, material shortages, equipment malfunctions, and unavoidable delays
Business Office Associate
Senior And Senior Retirement Living
06.2016 - 08.2020
- Successfully completed all daily, weekly, monthly, and annual reports in accordance with corporate deadlines, demonstrating commitment to timely and accurate reporting.
- Ensured precision in resident billings, promptly addressing billing inquiries and maintaining resident satisfaction.
- Executed the financial move-out process efficiently, contributing to a seamless transition for residents and meeting established timelines.
- Recorded move-in deposits and rents in a timely manner, maintaining accuracy and compliance with financial procedures.
- Managed accounts payable procedures with a focus on timeliness and accuracy, contributing to the overall financial stability of the senior citizens' residence.
- Effectively communicated new HR and Finance policies to Department Heads and staff, promoting organizational compliance and understanding.
- Facilitated the new hire process and conducted new hire orientation, fostering a positive onboarding experience for incoming employees.
Business Training Specialist
Old Navy
09.2012 - 07.2016
- Lead onboarding of over 30 new personnel, fostering a seamless hiring process
- Coordinated training and mentored employees to ensure success in daily operations and goals
- Analyzed and adjusted company training objectives to better align with customer experience goals
Middle School Educator
Guilford County Schools
06.2014 - 06.2016
- Developed and implemented engaging and rigorous lesson plans, resulting in a 95% achievement rate on state assessments
- Utilized diverse instructional strategies, and technology integration to increase student engagement
- Served as department chair, collaborating on curriculum delivery and professional development
Education
Bachelor of Science (B.S.) in Biology -
Bennett College
Greensboro, NC05.2013
Coursera Project Management Course Completion -
Google
03.2024
Skills
- High Level Interpersonal Skills
- Problem Solver
- Data Entry
- Technical Aptitude
- Attention to Detail
- Team Collaborator
Career Progression Goals And Interests
- Leadership
- Customer/ Patient Experience
- Health Care Administration
- Employee Engagement
- Diversity Equity and Inclusion
- Yoga
- Meditation
- Visual Art
Stay Connected
www.linkedin.com/in/heathkesh
Timeline
Business Support Specialist
Comcast Business
01.2022 - Current
Manufacturing Associate
Emergent Biosolutions
08.2020 - 11.2021
Business Office Associate
Senior And Senior Retirement Living
06.2016 - 08.2020
Middle School Educator
Guilford County Schools
06.2014 - 06.2016
Business Training Specialist
Old Navy
09.2012 - 07.2016
Bachelor of Science (B.S.) in Biology -
Bennett College
Coursera Project Management Course Completion -
Google