Heaven Aguirre

Fort Worth

Summary

Dynamic professional with a proven track record at ACG, excelling in order management and customer service. Skilled in multitasking and problem-solving, I enhanced delivery times and improved communication across departments. Adept at training team members, I fostered a collaborative environment that elevated service quality and guest satisfaction.

Overview

years of professional experience

2024

years of post-secondary education

Work History

Manger on Duty

Ihop ACG

Fort Worth

11.2025 - Current

Oversaw daily restaurant operations and ensured compliance with health standards.
Trained and mentored staff on customer service and food handling procedures.
Managed staff schedules to optimize coverage during peak hours and events.
Assisted in resolving customer complaints to enhance dining experiences.
Coordinated inventory management and maintained stock levels for supplies.
Monitored kitchen operations to ensure quality food preparation and presentation.
Resolved customer complaints in a professional manner.
Trained new employees on job duties and company policies.
Provided guidance and support to team members when needed.

Expeditor

ACG

09.2024 - Current

Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Improved delivery times by closely monitoring and prioritizing urgent orders.
Enhanced communication between departments to ensure seamless order management and fulfillment.
Addressed supply problems and developed creative solutions to prevent delays.

Lead Server

ACG

12.2024 - 06.2025

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent
Maintained a clean and orderly dining area for an enjoyable guest experience.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Education

High School Diploma -

Dallas Can Academy

Dallas, TX

Skills

Team member training
Guest service
Strong organization
Food presentation
Food quality standards
Restaurant operations
Multitasking
Active listening
Excellent communication

Teamwork and collaboration
Customer service
Problem-solving
Inventory management
Staff training
Kitchen quality control
Time management
Customer service focus
Staff training and development

Timeline