Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heaven Andrews

Brookhaven,MS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Office Administrator

Aarons Fullfilment Center
10.2023 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Owner/Operator

McCall Creek Store
02.2021 - 10.2023
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Manager

McCall Creek Grocery
09.2017 - 02.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.

Waitress /Assistant Restaurant Manager

Quaker Steak And Lube
06.2007 - 01.2017
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Greeted new customers, discussed specials, and took drink orders.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Trained new servers on restaurant policies and procedures.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

James Madison Memorial High School
Madison, WI
05.2008

Skills

  • Time Management
  • Customer Relationship Management
  • Employee Training
  • Staff Management
  • Customer Relations
  • Team Leadership
  • Payroll

Timeline

Office Administrator

Aarons Fullfilment Center
10.2023 - Current

Owner/Operator

McCall Creek Store
02.2021 - 10.2023

Manager

McCall Creek Grocery
09.2017 - 02.2021

Waitress /Assistant Restaurant Manager

Quaker Steak And Lube
06.2007 - 01.2017

High School Diploma -

James Madison Memorial High School

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Heaven Andrews