Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heaven Batson

South Plainfield,United States

Summary

Current Cashier and Special Needs Babysitter. Punctual and honest team player with solid background in fast-paced environments. Satisfies customers with exceptional service. Follows instructions given by superiors, while maintaining a consistent work ethic. Experienced with creating safe, engaging environments for children with special needs. Utilizes effective communication and behavioral management techniques to foster positive interactions. Knowledge of individualized care plans and therapeutic activities, ensuring comprehensive support.

Overview

7
7
years of professional experience

Work History

Cashier

ShopRite
05.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Special Needs Babysitter

Private Services
04.2023 - Current
  • Successfully managed behavioral issues using positive reinforcement techniques.
  • Collaborated with parents to create customized care plans addressing specific challenges and goals for each child.
  • Educated siblings on how to interact positively with their special needs brother or sister, fostering inclusive family dynamics.
  • Established a safe and nurturing environment, promoting positive behavior and emotional growth.
  • Improved motor skills for physically challenged kids through engaging exercises.
  • Utilized adaptive equipment effectively, enabling increased independence for children with mobility limitations.
  • Enhanced children''s well-being by providing specialized care tailored to their individual needs.
  • Maintained confidentiality regarding personal information of kids while communicating progress with parents and healthcare professionals.
  • Ensured safety during outdoor activities by diligently supervising all special needs kids.
  • Monitored progress and provided detailed reports to parents, contributing to informed decision-making regarding their child''s needs.

Crew Member

Dunkin' Donuts
06.2021 - 06.2023
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Resolved customer complaints in a professional manner.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Processed takeout orders quickly to ensure timely delivery of meals.

Youth Camp Counselor

Cathedral International
06.2018 - 08.2018
  • Adapted quickly to varying situations at camp while maintaining composure under pressure.
  • Coordinated daily schedules for campers, ensuring a balance of structured activities and free time throughout the day.
  • Developed strong rapport with campers through active listening and empathetic understanding, fostering trust-based relationships.
  • Collaborated with fellow counselors to design entertaining programs that fostered team-building and personal growth.
  • Encouraged team building to increase camaraderie, trust and rapport.
  • Implemented rules and regulations to enforce discipline and compliance.
  • Led groups of children safely through variety of camp activities.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Implemented and developed programs to promote physical fitness, teamwork and healthy living.

Education

Medical Social Work

Middlesex County College
Edison, NJ

High School Diploma -

South Plainfield High School
South Plainfield, NJ
06.2021

Skills

  • Health Code Compliance
  • Performance Improvement
  • Clear Communication
  • Time Management
  • Problem-Solving
  • Work ethic and integrity
  • Patience and empathy
  • Customer assistance
  • Customer service
  • Therapeutic techniques
  • Toileting support
  • Mobility support

Timeline

Cashier

ShopRite
05.2024 - Current

Special Needs Babysitter

Private Services
04.2023 - Current

Crew Member

Dunkin' Donuts
06.2021 - 06.2023

Youth Camp Counselor

Cathedral International
06.2018 - 08.2018

High School Diploma -

South Plainfield High School

Medical Social Work

Middlesex County College

Similar Profiles

CREATE PROFILE
Heaven Batson