Summary
Overview
Work History
Education
Skills
Timeline
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Heaven Bronaugh

Deerfield Beach,FL

Summary

Hard-working professional with 4.5+ years of experience and a proven knowledge of back office operations, scheduling, and vendor and customer communications. Aiming to leverage my skills to successfully fill the Front Desk Receptionist role at your company. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

Akam Inc
08.2022 - 02.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Developed strategies to streamline and improve office procedures.

Office Manager

Investment Limited
10.2021 - 07.2022
  • Managed and oversaw operations for multiple commercial and residential properties.
  • Inspected grounds, facilities and equipment routinely to determine necessity of repairs and maintenance.
  • Prepared detailed budgets and financial reports for properties.
  • Purchased building and maintenance supplies and coordinated with subcontractors to facilitate repairs.
  • Maintained adequate insurance and protection to safeguard against loss.
  • Solicited and analyzed bids from contractors for repairs, renovations and maintenance.
  • Verified continuous compliance with state and federal regulations and retained related documentation.
  • Kept updated records of property vacancies and lease renewals to proactively fill open units.
  • Directed collection of monthly rental fees and monitored past due accounts.
  • Planned and scheduled general maintenance, major repairs, and remodeling projects for properties.
  • Monitored common areas for maintenance and repair needs.
  • Evaluated tenant eligibility in alignment with income restrictions and government regulations.
  • Negotiated short- and long-term loans to finance construction and ownership of structures.
  • Ensured that were in line with rental markets.
  • Drew up detailed plans for new structures.
  • Prepared and administered contracts for provision of property services, such as cleaning, maintenance and security services
  • Investigated and resolved tenant complaints, following management rules and regulations.
  • Analyzed information on property values, taxes, zoning, population growth and traffic volume and patterns to determine if properties should be acquired.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.

Customer Service Representative

AFNI
08.2020 - 05.2021
  • Addressed customers courteously using suitable methods and problem-solving skills.
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
  • Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
  • Remained open to feedback from supervisor and peers to build and improve skills set.
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Investigated and researched issues to determine root causes and appropriate resolution methods.
  • Complied with corporate and regulatory policies regarding information confidentiality and privacy.
  • Updated and maintained database with accurate customer information and timely data entry.
  • Utilized automated systems to log and retrieve call information.
  • Assisted with mentoring new employees during and after training.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
  • Provided account information to customers and explained bill service policies and customer rights.
  • Followed up with customers regarding product functionality and overall satisfaction.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Read from scripts to promote uniformity and consistency in communications.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Analyzed and collected customer information to prepare product or service reports.
  • Built sustainable relationships and trust with customer accounts using open and interactive communication.
  • Determined charges for services requested and arranged for billing.
  • Recommended improvements in products, services or billing methods to prevent future problems.
  • Processed customer adjustments to maintain financial accounts.
  • Made appropriate account corrections to resolve customer problems.
  • Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials
  • Conferred with customers by telephone or in-person to provide product or service information.
  • Navigated multiple computer systems and applications and utilized search tools to find information.
  • Obtained and examined relevant information to assess validity of complaints and determine possible causes.
  • Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
  • Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.

Store Manager

WENDYS
12.2017 - 08.2020
  • Evaluated customer feedback and complaints to locate weaknesses and improve service.
  • Created and distributed training materials and programs to staff members.
  • Arranged store cleanings and renovations during periods of low customer traffic.
  • Communicated with vendors regarding contracts and financial responsibilities.
  • Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
  • Stocked and organized products in storage spaces and retail shelves.
  • Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
  • Met with suppliers to negotiate product prices and coordinate delivery schedules.
  • Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions
  • Addressed employee issues, performed corrective actions and terminated employment when necessary.
  • Tracked store inventory and ordered new products to prevent shortages.
  • Interviewed and hired prospective employees according to team needs.
  • Researched industry and competitor trends to develop new products and improve marketing techniques.
  • Implemented loss prevention strategies, alleviating shrink.
  • Set sales targets and budgets for team leads and employees to follow.
  • Solved problems and resolved conflicts for team members and customers.
  • Approved advertising campaigns and developed promotional material for retail use.
  • Organized and guided activities such as sales promotions requiring coordination with other department managers
  • Prepared staff work schedules and assigned specific duties.
  • Monitored suppliers to ensure that efficiently and effectively provide needed goods and services within budgetary limits
  • Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products
  • Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials and staff members
  • Orchestrated administrative activities directly related to making products or providing services.
  • Reviewed financial statements, sales or activity reports, and other performance data to measure productivity
  • Coordinated and directed financial or budget activities to fund operations, maximize investments or increase efficiency
  • Led non-merchandising departments of businesses such as advertising or purchasing.
  • Managed movement of goods into and out of production facilities to ensure efficiency, effectiveness and sustainability of operations
  • Set prices and credit terms for goods and services, based on forecasts of customer demand.
  • Demonstrated and supported continuous improvement and growth mindset.
  • Planned store layouts or designed displays.

Cashier

WALMART
08.2018 - 05.2019
  • Accessed information using broad spectrum of print, electronic, and other resources.
  • Developed strategies to implement targeted engagement opportunities with partners and stakeholders.
  • Conceptualized and drafted written and online materials to support communications goals.
  • Organized meetings and webinars to share information with stakeholders.
  • Enhanced skill set and knowledge base through professional development opportunities.
  • Implemented marketing campaigns using social media and advertising tools.
  • Improved processes and created efficiencies using various initiatives.
  • Leveraged variety of computer software to perform daily tasks.
  • Generated data to prepare reports and statistics for management review.
  • Supported data collection and analysis activities with senior staff.
  • Collaborated with marketing to add content and promote products and services.
  • Increased social media engagement and grew base of digital support to maximize reach.
  • Conducted operational assessments by gathering qualitative insights and analyzing quantitative data.
  • Supported department by executing key projects and strategies to meet goals.
  • Cultivated relationships to help drive business development efforts.
  • Improved transcripts by correcting grammatical and typographical errors.
  • Arranged meetings and appointments according to staff availability and updated company calendars.
  • Greeted visitors upon arrival and directed guests to appropriate facility locations.
  • Verified order accuracy and tracked company shipments to confirm on-time arrivals.
  • Arranged business trips and handled reservations.
  • Developed company budgets and tracked expenses to meet profit goals.
  • Answered questions and concerns regarding company products, services and prices.
  • Instructed new employees regarding company policies and job duties.
  • Troubleshot minor problems and reported larger technical issues.
  • Collected, sorted and delivered mail for staff members and customers.
  • Monitored audience engagement on company social media pages.
  • Calculated product quantities and ordered new items to prevent shortages.
  • Updated account information in company databases.
  • Attended industry events and conferences to network with other businesses.
  • Recorded customer transactions and filed receipts.
  • Utilized statistical analysis to gauge company productivity.
  • Organized meetings and disseminated company information to employees.
  • Routed phone calls to appropriate recipients and handled internal business correspondence.
  • Greeted and informed customers of products, fostering positive store experiences.
  • Leveraged POS system to perform purchase transactions for team members and customers.
  • Maintained inventory and store visual presentation to meet customer needs.
  • Provided efficient and courteous service to customers.
  • Enforced store safety and cleanliness standards, reducing hazards.
  • Resolved and de-escalated issues to address customer concerns.
  • Employed technology systems to locate products or place online customer orders.
  • Reconciled and prepared bank deposits.
  • Delivered service excellence through all points of contact.
  • Built and maintained positive working relationships with co-workers.
  • Attended training to refresh on current procedures and learn process improvements.
  • Partnered with security and loss prevention, minimizing shrink.
  • Maintained cash accuracy by working with supervisor to correct deficiencies.
  • Counted cash drawers at beginning of shifts to verify correct amounts.
  • Processed cash, check and credit cards for customer purchases.
  • EDUC AT I O N
  • ADDITIONALSKILLS
  • Computed and recorded totals of transactions.
  • Kept periodic balance sheets of amounts and numbers of transactions.
  • Provided product information and resolved concerns to assist customers.
  • Arranged and replenished displays and merchandise racks to maintain store appearance.
  • Processed merchandise returns and exchanges.
  • Helped customers locate merchandise.
  • Supervised others and provided on-the-job training.
  • Bagged or boxed merchandise and prepared packages for shipment.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Monitored self-checkout stations to assist customers and ensure registers working appropriately.

Education

Associate - Arts

HOPKINSVILLE COMMUNITY COLLEGE
HOPKINSVILLE, KY

A.A - Business

Skills

  • People Skills
  • Organizational Skills
  • Computer Proficiency
  • Strategic Planning
  • Data Entry Documentation
  • Excel Spreadsheets
  • Employee Training
  • Critical Thinking
  • Proofreading
  • Project Planning
  • Travel Planning
  • Account Balancing
  • Data Collection

Timeline

Administrative Assistant

Akam Inc
08.2022 - 02.2023

Office Manager

Investment Limited
10.2021 - 07.2022

Customer Service Representative

AFNI
08.2020 - 05.2021

Cashier

WALMART
08.2018 - 05.2019

Store Manager

WENDYS
12.2017 - 08.2020

Associate - Arts

HOPKINSVILLE COMMUNITY COLLEGE

A.A - Business

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Heaven Bronaugh